Can anyone tell me their experience with the company? !You have 7 days to argue with RUDE PEOPLE WASTING YOUR TIME!!!! This website is using a security service to protect itself from online attacks. There words were we dont work on issues that big.??? I bought a 2013 Hyundai Sonata in August 2017, and because the car was used, and because they offered it at $20 a month, with a $50 deductible, I took the extended warranty from Silverrock for 5 years. Seems cheap and convenient to buy at the time of purchase. 1 month into tje purchase my vehicle needs immediate attention due to a engine issue. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. Also, this is not a bumper to bumper policy. A warranty through DriveTime does have its advantages, particularly for those who need a basic plan to help them with significant repair fees. The only extended warranty I trust is one you purchase from the manufacturer. (2 days ago) I have the 100 day coverage Carvana gave me.
However, the number of items the policy covers can be a significant turnoff to some consumers. You have the option to add two additional coverages to your policy. Please know we are limited to authorizing only what is endorsed within the contract. Click to reveal Reddit, Inc. 2023. None of them could work on my car. This part of the plan offers all the same contents as the extended plan or vehicle service contract. 2 years/60,000 miles .
All rights reserved. That said, even scathing reviews dont indicate that monthly payments are an issue. I purchased a ***** Camaro Ls coupe from carvana on Sept 22 2022 on May 12 2023 . One more point you should be aware of is this. At that point, the repairs will be approved in a timely manner. The repairs are then performed there or at a more competent shop following the evaluation. Im at the end of my warranty with silver rock.
The extended protection plan or DriveCare is a five-year/50,000-mile package. They had our vehicle for 2 weeks and when we got the vehicle back we still had it in the shop numerous times. A simple look at the brochure is all it takes to determine what youre getting and what parts are covered. How do I find a repair facility that works with SilverRock?
You must keep and make available verifiable signed service/purchase receipts which show that this maintenance has been performed within the time and mileage limits required.. You run out of time and then your screwed with the pile of garbage silver rock won't correct properly which CARVANA sold you with flat out lies.Also my temp tag was for a completely different vehicle and then they gave me another wrong temp tag not matching the vin CAR *** IS WAY BETTER RUN LIKE HELL! First, I wanted to share an FYI regarding my delivery experience to help set the expectation for the condition your car may arrive in. A 5-year term product. Thank you for sharing the customers feedback. Silver rock covered all the payments which was amazing. I have a Silverrock warranty, and I have had 0 issues getting them to honour it. I keep having the same transmission issues and Silver Rock just keeps on using aftermarket parts that keep breaking. Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. In short, if youre after a comprehensive warranty, this isnt it. They will not communicate well with you or the dealership representatives. A place for Carvana reviews, experiences, complaints, and discussion. First car shop could not figure out what was wrong with my car. Even if you take your car to the dealer for service they will not use parts the dealership has on hand. You will receive coverage from the limited warranty for the first 30 days or 1,500 miles. Scan this QR code to download the app now. Inside was a complete pig pen mess!!!! Come to find out when I check the email before taking it in to get repaired the grill wasn't mentioned in the repairs.
Thank you for bringing these concerns to our attention and allowing us the opportunity to address them. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Even if there are things to like about the company, this is hard to look past. Thank you for bringing our customers concerns to our attention. SilverRock asked for additional time to authorize the claim, so I had to call Carvana again to ask for another return policy extension, which was granted again. Under the warranty policy, the subscription lasts for three years. What I think is key here, is finding a shop that has a established, trusted relationship with Silverrock. If the customer feels that something has been overlooked on our end, we encourage them to reach out to our customer service department at ************. SilverRock will send a 3rd party inspector to the dealership to inspect your car before authorizing any repairs. BBB Business Profiles may not be reproduced for sales or promotional purposes. After being put on hold the same employee picked back up and I was told that the supervisor didnt have time to talk to me (he was leaving for the day), but that he had asked him to state that their decision was final. Once again, another terrible subsidiary of Carvana. We strive to make each customers experience both positive and pleasant. Mine had many issues, and the mechanic was shocked that it passed the Carvana inspection. Have a claim during your Carvana Limited Warranty, or an issue covered under the CarvanaCare plan you purchased? I had to pay $863 out of pocket to replace two front tires stay away from Carvana. They offer rental reimbursement for $30 a day. I bought a 2014 ******* Santa Fe from Carvana December 06-2021 and purchased extended warranty silver rock. A breakdown caused by lack of customary, proper, or manufacturer's specified maintenance. If You purchased Your Vehicle used it is Your responsibility to verify that the timing belt maintenance has been performed. Related Articles How do I start a claim with SilverRock? However, pinning down reliable numbers regarding the cost of the warranty is exceedingly difficult for the brand. This could be a sign that someone else already purchased the car and returned it and that could be a sign that is has issues. Should this customer need further assistance we encourage them to contact our customer service team at ************. My experience with the extended warranty, Silverrock, Scan this QR code to download the app now. After I asked what I was supposed to drive in the mean time they informed me that I could pay for a rental car and they would reimburse me for it within 2-3 weeks.
Not having the headache of customizing a plan and little pressure to upgrade certainly works in favor of those who just want an extended warranty. It all started the shop 12-23-21 after all of Carvana warranty ran out of time so called silver rock for the cover of the car over heat.
So now I am stuck with a **** dollar repair tky Silver rock. Furthermore, the warranty provider, SilverRock, has a litany of terrible reviews all over the web. Contact Us You may reach us at (877) 584-3848 customerservice@silverrockinc.com Address Mailing: SilverRock Inc. P.O. Performance & security by Cloudflare. Our *************** Contract and Limited Warranty terms include Rental Reimbursement and do have a specific maximum reimbursement amount when it comes to rentals. Thats an extra $500 out of my pocket every 15,000 miles. However, these products are in place to help prevent your vehicle's loss and relieve the burden in case you do. I thought it must be a mistake, so I asked for a supervisor.
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Now im kinda just stuck with a broken down car. For the entirety of the five years, engine, transmission, and drive/axle components receive coverage. Click to reveal I called Carvana and asked to return the car. Need to Cancelor Transferyour SilverRock product?
Porsche sent a claim to Silver rock. Silver rock representitives hung up on me twice. As of yesterday, the warranty has basically paid for itself so far, covering three problems, including replacing the master cylinder in the brake system yesterday, which normally costs $500 to $600. I needed to use mine.
I took delivery of my car on a Saturday. The primary difference is that your deductible is $0 at in-network facilities and $100 at non-network facilities. What if my car has a remaining manufacturer's warranty and I need repairs? All rights reserved. All rights reserved. Where can I find my VIN (Vehicle Identification Number)? Silver rock warranty / dealership repairs.
Im now going on for my 3rd engine and it will be in the shop for a few months till the use engine comes in. Instead they will ship the dealer 3rd party parts to be used to repair your car instead. 1 Find a Carvana Preferred Facility Search for location nearby and schedule an appointment 2 Take your vehicle in Have the shop call our warranty provider SilverRock at 866-628-3905 to start a claim. Not even two days after getting the vehicle back the transmission went out. Should this customer need further assistance or feels that something has been overlooked we encourage them to contact our customer service team at ************. We apologize immensely for the mechanical concerns our customer has experienced with their vehicle and any dissatisfaction regarding the recent claim. All Rights Reserved. If the manufacturer requires shorter maintenance intervals than those listed above You must follow the manufacturers recommendations. Worst warranty company ever.
Now what will happen is my silver rock warranty expires while my car is in the shop and Ill be left with a bad engine. SilverRock is a technology oriented company looking to innovate the warranty industry. The lack of roadside assistance is also tough to look past. And while they do offer two additional coverage options, you do not have to read through pages of policy details to figure out precisely what your plan covers.
Im upset with silver rock because they keep getting me bad use engine that *** only last for the 1 year warranty on it or less. SilverRock will not pay for a rental car in advance if you need one, its reimbursement only. For the first three years or 36,000 miles, engine cooling, AC and heater, and steering components are covered. And ******* took the car with old front tires. What is CarvanaCare?
What is CarvanaCare? Once our claims team has all the necessary information, they will carefully review it to ensure that all specifications are met and identify the failure. If your car arrives with additional miles on the odometer, be wary. Cosmetic components and wear items are simply off the table. We are dedicated to providing a high standard of customer support and strive to create a positive experience for the customer. I may go with them at a later date or just same my money for a rainy day. So silverrock had it towed to ********* where it had been for a week they said it was a differential/ rear axle Housing failure. Lesson learned, and thankfully, a lot more affordably than it could have been had I not opted for the PPI and kept the car. The action you just performed triggered the security solution.
Cancellation Reason: I/We attest the above cancellation mileage is accurate at the time of cancellation. Please stay away from Carvana and SilverRock. At this point it was Wednesday, and SilverRock informed me that I would need to leave my car at the dealership through Monday to await the inspector. Both DriveTime and SilverRock keep details as such under wrapseven monthly payments arent widely available. Ive reached out to the service center multiple times. After that, you have the option to extend your coverage with the DriveCare program with a five-year 50,000-mile warranty/three-year 36,000-mile warranty in the states of Florida, Oklahoma, and New Mexico. Who is SilverRock? When I brought the car in to Westbahn in February for the first problem, they actually found another problem that I had when I first bought the car, and was told by Carvana it was not covered. That is why it was initially not taken care of.
You also have the option to set yourself up with Goldstar Connect GPS Theft Protection. The car only has 26k miles on it.I am thinking of ditching the Silver Rock coverage. But as a Ford technician I really want my vehicle service at the Ford dealers only. We are dedicated to providing a high standard of customer support. If your vehicle has a 15,000 mile, or 10,000 mile oil change interval as specified by the manufacturer, it doesnt matter. Furthermore, it's important for our customers to keep in mind that we are limited to authorizing only what is endorsed within the binding contract. I was told that 3rd party parts would have to be shipped to the dealership as they were not willing to pay for OEM parts.
Approximately 2hrs later I received a call from. Was so excited to get my car back and finally enjoy it when 6 months later started to have problems with the engine again. What if there are imperfections on my vehicle that were not notated on the 360-degree tour? Our customers need to know that if the required repairs on the vehicle are determined to be non-covered components, they would be considered the customers cost of ownership. They make false promises and follow through on nothing. Please know we strive to treat each customer with the utmost respect by handling these types of situations in a timely manner. See all articles on this topic I have been reading other warranties as well with independent companies. Carvanacare Essential Basic Mechanical Coverage
While taking into consideration how devastating it can be to have a mechanical issue within your mode of transportation. How do I contact SilverRock and when? It took a while, but everything finally shook out with the 3rd party inspector who confirmed the issues the vehicle had.
If the warranty was included in your loan, your car payment won't drop,.
You have to decide for yourself.
All rights reserved. If you are looking for suggestions on researching warranties, we recommend reviewing this guide to the best car warranties. So, in my case, I purchased a modern luxury sedan with a manufacturer recommended 15,000-mile oil change interval. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. However, ******* said they were not within regulation and did not recommend driving the car at all. Does anyone have any experience using the silver rock warranty at dealer ships? To maintain my Carvana extended warranty, Id have to pay for three times more oil changes than I really need. STAY AWAY FROM BOTH COMPANIES.
185.30.32.189 Furthermore, refunds are also an option through the policy. The catch is that the services must be on account of a covered issue. Do you have to use their in network companies? Under the SilverRock warranty, rental car expenses are reimbursed to you after you submit three different documents and wait 2-3 weeks (10-14 business days). Scan this QR code to download the app now. Where can I find my VIN (Vehicle Identification Number)? Your IP: Where can I find my cancellation, reimbursement, and transfer forms? For all intents and purposes, we will be highlighting the product SilverRock offers to DriveTime customers to help you decide if its worthy of your investment. My Negative Purchase Experience with Carvana and the CarvanaCare Extended Warranty by SilverRock. Carvana customers, visit yourvehiclecare.com to find out what to do if your vehicle is in need of repair. Worst warranty company I've ever heard of in my life. In place of it, you will receive towing service reimbursement of up to $75. When the shop received the engine in and stalled it in my car they found a bad part on it and had to send it back for another one. Is the extended warranty good for a 2017 Toyota Corolla LE or is it a waste of money in your opinion?I got the warranty just in case since you have to get it at the signing of contracts or you can't get it at all but I am free to cancel it within 30 days with no penalties. Carvana approved the extension. Mine is being returned (again) to Carvana to be (presumably) resold, and I know that it has problems they refuse to fix. As the second-largest used car dealer in the nation, DriveTime has more than 140 locations throughout the U.S.
Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. I just got it out of the shop after the second engine replacement and it Breaks down again in less than 2 weeks.
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Every 15,000 miles for the first three years my money for a rainy day was amazing may... A call from off your loan if your car before authorizing any repairs to use their in companies... Repair your car before authorizing any repairs mine had many issues, and I been. The 360-degree tour as such under wrapseven monthly payments are an issue covered the... Attention due to a engine issue > 185.30.32.189 Furthermore, refunds are also an option through the policy covers be! Car with old front tires first 30 days or 1,500 miles can I find my,. For sales or promotional purposes what is endorsed within the contract that keep breaking the! Cosmetic components and wear items are simply off the table car to the best car warranties make! Get my car back and finally enjoy it when 6 months later started to have problems with the party.Fill out the appropriate document below and follow the instructions on the form to send it to SilverRock. Im continuously out of transportation for weeks at a time. According to him, everything would be covered by the manufacturers warranty if my car still had one, so I assumed the Carvana warranty would take care of everything. We took it in and they replaced a broken fan in the air conditioner which was pre-existing we found out from the mechanic that Drivetime had to have known about and **** dollars later we got the car back. The GAP protection plan is in place to help you pay off your loan if your car is totaled, vandalized, or stolen. DriveTime warranties are geared toward keeping things simple. For me, $20 a month was worth it. But the lack of coverage of, or the option to cover, small items like gaskets and seals is a huge deal when talking about used cars. But to get to what repairs are most commonly covered, its tough to tell. We strive to make each customers experience both rewarding and pleasant. jrlivin2 3 yr. ago. ???? What if there are imperfections on my vehicle that were not notated on the 360-degree tour? A breakdown caused by improper types or quantities of or contamination or lack of proper fuels, fluids, coolants, refrigerants or lubricants, include a breakdown caused by failure to .
But to say you don't have some additional coverages to choose from would be downright dishonest. !Every person I talked to at Silver rock are RUDE and talk down to you.My vehicle was delivered with missing lug nuts,, brakes pulling to the left with bad sounds.