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Featured Vivid Seats complaints Vivid Seats - Undelivered sports tickets On September 3, 2022, I purchased tickets to the Cincinnati v Razorbacks game in Fayetteville, Arkansas. We believe in full transparency, and strive to ensure our fans are informed. We would like the opportunity to turn this around for you. UNLV Rebels at Utah State Aggies 2x Football Tickets. Vivid refused a refund! We paid $1,279.45 for these tickets. The seller is not responsible for paying shipping fees. - Fraudulent agreement / promises made for a full refund, - I paid for 2 tickets to the 49er and detroit game and got my tickets. I posted a pic of the only thing Vivid Seats sent me, it's not a ticket. I suggest never doing business with them. After reading review about Vivid Seats I was extremely skeptical but decided to take my chance anyway because they had the cheapest tickets for The Judd's Final Tour in Lexington, KY. SO basically, they lied in the e-mail, and lied that replacements were offered. I have had good luck on the majority of purchases, but when issues arise, customer service is quick to point out that they are a middle man and this is an issue between you and the originating source of the ticket. only our *Volume Resellers* are allowed to re-sell tickets. No refund offered!! 1,560 talking about this. Vivid Seats has a consumer rating of 3.94 stars from 34 reviews indicating that most customers are generally satisfied with their purchases. He said they can't refund anything because they connect 3rd party sellers. After taking the money and securing it they cancelled my tickets and locked the money out of my purchasing power so I can't even buy more tickets. Vivid Seats is as legit as ticketing sites come. We are all set now and appreciate her cheerful assistance. you look up available inventory on small broker site and see the same inventory as what you will find on stub hub, so long as he/she is associated with that site. Vivid Seats is a full-service marketplace that facilitates transactions between fans looking to buy or resell tickets to their favorite sports, concerts, and theater events. Vivid seats has been getting scammy lately. Wanted to purchase 2 parking passes together at VT vs. Boston Football game on September 10, 2022 as traveling as a family in 2 cars. Recent customer reviews are positive. + the only ticket rewards program around. Yes, you get great prices on concert tickets because it is a con. Vivid Seats is great as long as you a) purchase well ahead of your event and b) dont require customer service. Group tickets DO NOT need to have electronic tickets. Then the day of the event I got an email cancelling my ticket. Melinda, your concerns are absolutely valuable and matter to us. Vivid is constantly taking advantage of the Covid 19 excuse to refuse refunds for cancelled events by providing credit for cancelled shows that only allow you to use the credit on their site. My tickets were not released until 1 week before the show. Approximately 90 minutes later, the seller had noticed you had not accepted the tickets yet and resent your tickets as downloadable QR codes for your convenience to make this easier for you to access. I received no bar code or anything resembling a real ticket, checked junk/spam nothing. Share your photos and videos with others to prove the truth of your words. Unsubscribe at any time. The office is amazing. I have knee issues so very kind to help so we don't walk far. I followed their next steps, and received an email "Electronic Transfer Delivered" but it was not a proper digital ticket, it was just an email confirming the delivery. Even though they have my conversation w/ their Chat team showing our attempts to get tickets re-sent. Showed up after start of game and lot was closed. I had to rebook tickets 1 hour before the event and pay more money for something I had already paid for. This comment was posted by a verified customer. B. Berlinda G. Today , California. Thank you for sharing your feedback, Gregory. Sign up to receive our free weekly newsletter. We would love to review your order again to see if there's anything we can do to make this right for you. This Yelper's account has been closed. But, what I'm reviewing . Their response to me letting them know that was well you can sell the tickets to your friends or family so we arent breaking the law. Downgraded Tickets Sent - Not what I paid for. 10.1K Ratings. They are allowing resellers to accept refunds from Ticketmaster while shafting the ticket purchasers by not offering meaningful refunds. We are absolutely sorry to hear what you experience. Heads up. Conveniently buy and. Just another company who still made money over COVID. I would like to warm people to avoid buying tickets through Vivid Seats. Recent customer reviews are positive; 100% buyer guarantee; Over 100 million tickets sold; Lots of filter options to narrow down events; Vivid Seats makes it easy to find information about major upcoming live events. Very disappointed, not about losing $500, but because of the disaster of trying to find parking when I could see my open spot behind a closed gate. Call toll-free: 800.501.9983 International: 925.206.3066 OK, GOT IT Due to the sensitivity of this delivery method, only our large resellers can list these types of tickets. I was purchasing tickets for a show and the venue did not have tickets for sale yet so I purchased through here since they were only available here and paid 200$!!! That being said these tickets cost me 3x as much as directly purchasing from Off The Hook comedy club. Nowhere on their site did it say that these two tickets wouldn't be next to each other. We apologize for your experience, Nathan, as we're dedicated to doing our best to fill all orders. I had a purchase trouble on Vividseats. Chicago Illinois Order number [protected]. 5 Weeks later changed their policy!!! If you order in enough time, youll have an opportunity to react and/or make alternative plans, if necessary. BS. Vivid Seats Engaged Employer Overview 368 Reviews 9 Jobs 382 Salaries 124 Interviews 97 Benefits 9 Photos 56 Diversity + Add a Review Vivid Seats Reviews Updated Feb 21, 2023 Find Reviews Clear All Full-time, Part-time English Filter Found 360 of over 368 reviews Sort Popular Popular COVID-19 Related Highest Rating Lowest Rating Most Recent I purchased two tickets for Garth Brooks in Gainesville five months before the concert My ticket were mailed to me earlier than expected. Vivid Seats' 100% Buyer Guarantee means that if your event is canceled without a rescheduled date, or if your tickets aren't validated or don't arrive on time, you'll be fully compensated or. I was charged $1, 053.00. Vivid Seats ranks 30th among Tickets sites. Customer identification can be provided if needed. Vivid Seats is a trusted and reliable way to buy and sell tickets. When I called Vivid Seats Customer Service, they said their policy states that these tickets are "in the same Zone so they cant help me". They refuse to give a refund due to sending the tickets prior to showtime. No. It's a good site to check if you're looking for the absolute best price but make sure to remember that there will be significant added fees when you try to checkout. However, many people buy tickets on behalf of friends or family, or have others accompany them to the event, so in this case your name does not need to be printed on the ticket. Full refund and apology for lack of ticket delivery. Here are 8 tips for writing great reviews. The company VIVIDSEATS claims the tickets were transferred to TICKETMASTER. She says no digital. Vivid Seats complaints 102 M MikeArmstrong82 of Independence Kentucky, US Jan 17, 2022 11:00 pm EST Delivery of tickets Vivid seats is allowing a seller to first post a date of estimated shipping for the day after the event. I quickly realized my mistake and went to cancel my order but I guess they dont believe in allowing buyers to cancel orders. The 100% Buyer Guarantee means Vivid Seats upholds industry standards for safe and secure transactions. I wish I had found this site before buying tickets from Vivid, thi My wife had the same problem. The 100% Buyer Guarantee promises the ticket purchase is secure, the tickets will arrive before the event date and the tickets are valid. Overall, my experience was very positive. Hi Trent, we're disappointed to hear that you weren't able to utilize your parking pass for the Super Bowl. Don't EVER use vivid seats for any purchases. Read full review of Vivid Seats and 1 comment. They are aware of this issue. The email made a vague reference to covid 19 but no definite reason was given. Then allows the seller to change the date to the day of the event. Her personality was fantastic and the whole experience was just perfect. . Lack of preparation and communication from the recruiter for each step of the process. WONDERFUL Young Man. Crooks. Received a correct order confirmation but when the tickets came in they moved me to a different section. 5.5 Total Score. This company is a scam, they held themselves out as a licensed seller of tickets until you purchase a ticket and find out they are resellers of scalped tickets. I was told that I should have known that by this note that was listed: xfer Piggyback. Could never get the tickets. The site didn't show the total of $632.10 until after I purchased the tickets. greenthumb47 , 2022-08-02. Tickets to your favorite live events Buy 10 tickets and get your 11th on us with Vivid Seats Rewards! Original review: Feb. 9, 2023. For the love of whatever deity you believe in DO NOT BUY EVENT TICKETS FROM THIS SITE. All I got was a run around, excuses, and finally no response what so ever. We were able to review your order file and confirm that there was no communication for your order until after the event had passed. That is a lie. I was able to purchase tickets during and event before the presale of a show overall the tickets are real yet they are overpriced compared to the original sale. I purchased ..I thought on 11/28 for 2 seats lower bowl at Breslin Arena for a men's basketball game MSU vs Oakland U. Any shipping fees associated with transferring the tickets are the responsibility of the buyer. Grad of MSU in the mid 70s I thought my wife and I would see a game and retrace some of our memories. So I have no tickets and am out $600. Tried and tried last night (4/10/22) and again most of the morning (4/11/22) to buy tickets. We appreciate your patience. Along with the listed ticket price, the company adds shipping costs and a service fee to each order. Well they sold me another ticket on the other side of the stadium away from my partner when I know I slowed down to make sure we at least got the same section. The site offers a buyer's guarantee that includes award-winning customer service care, safe and secure transactions, valid and authentic tickets. GAME WAS NEXT WEEK. He was very polite, professional, kind, and made the process very easy! IE, Hundreds of people are standing in front of you. Refunds can only be granted in the event a show is cancelled. Worst ticket platform that gives two sh*ts about their customers. A spokeswoman for the venue tells us floor seats were paper tickets only for security reasons. Apply this Vivid Seats coupon code for $15 off first . I never received my tickets but was charged for them. I even took our email receipt to the ticket booth at the stadium, they could see in their system that I had 2 tickets, but without a digital ticket bar code, we couldn't get into the game. I attempted to purchase regular GA tickets for the upcoming Fall Out Boy concert in Virginia Beach and after check out realized there was only one ticket when I KNOW I set the purchase number to two. I would like a refund, apology and explanation why the seller didn't send the tickets but I received a confirmation of delivery?!?!. I tried not to trip thinking I could sell them forward. Purchased Celtics tickets in August 22($870 confirmed seats ) for October 2,2022 game. I purchased four tickets for a basketball game and informed the customer service person that I needed handicap seats. Based on pretty much every SeatGeek review out there, the time in business, and reputation, SeatGeek is one of the most reliable options out there. Its not right that they say they have no control over the seller. Recruiter screen, (30 mins) interview with hiring manager (45 mins), take home assignment, project proposal/presentation (1 hr), final round. They won't refund me or get me two tickets together. Vivid seats purchases tickets with false names and resells them at 2x to 3x their face value. Our online support team is here to help resolve your concerns. I beleive he explained everything I needed to know, in detail. Further, since the tickets are purchased under false names, if a show is postponed we cannot contact the purchaser to let them know. When I got to the rodeo they couldn't find my ticket so I had to get a new one! We were given multiple different messages from Vivid seats regarding the tickets. We are filing fraud with the bank and reporting to the bbb. The following is a chronological timing of the events that occurred: Vivid Seats is one of the more popular ticket brokers but it has a lot of hidden fees (around 25%) and doesn't get the best reviews for its customer service. He said I should post the tickets for sale. Last minute tickets: Buy tickets for NBA, NFL, MLB, NCAA, and NHL games, right up until game time. Our superior relationships with trusted sellers give you an unmatched selection of tickets to the hottest and most exclusive events around the world. All for the seller, not for the customer. From over pricing. My initial attempt to create a Ticketmaster account I got an error message the App didn't recognize my email address. Absolutely disgusting. Thank you. Horrible customer serviceUpdated on 3/2/23 after their comment saying I only called after the event. I purchased tickets well in advance and the tickets weren't cheap. Vividseats Vivid Seats No ticket refund or credit for postponed or cancelled events Texas Event tickets: Vividseats Texas Author: Texas 7, Report #1494755 May 03 2020 08:25 AM Vivid Seats VividSeats Promised a full refund of $720.90 for cancelled event within 2-4 weeks. I was going to the AFC championship game and bought a parking pass from Vivid Seats. Be the first one to find this review helpful, Special delivery (including local pickup, will call or paperless). Purchased parking for the Super Bowl. This is clearly a loophole being used often by venues to protect these ticket scammers. We also confirm the one time courtesy was given to you due to the offered upgraded replacements that were denied by you. The support team was very friendly, knowledgeable about the event, and got me great seats. I do expect a responce and an apology for this overcharge. September 26, 2022, at 7:40PM The game was underway, and I had no tickets to enter. Amazing, helped me out big time when my credit card was having trouble with my billing address and Richard was able to sort it out perfectly! You get an email when the tickets are sold, and then you either upload them or ship them. 100% Buyer Guarantee is a complete falsity. I had to purchase four more tickets that were handicapped seats from the venue. Never again. They deserve to go bankrupt as they cost me $800. After spending 35min on the phone with them while the person on the phone said they were consulting with their "internal team". Suite 800. Now I overpaid for two single tickets because they are maliciously scamming people vs. just selling those tickets as single tickets. Vivid nor Ticketmaster seem to care about my issue. What I received were tickets in Section B, Row N, Seats 147 & 148. Couldnt cancel that ticket either. We paid about $500 for the tickets in total. In my other order, my tickets didn't arrive until the night before the concert; that was a little nerve-wracking, but their customer service and chat support was great and they assured me they would monitor the situation. Lots of filter options to narrow down events. If I purchase both sets, will the seats be together? I bought my tickets 5 months before the show. If Vivid Seats don't refund bc they may think I did recieve & use the tickets, wouldn't there be proof somehow showing my tickets were scanned upon entry to the game? I want my $1,500 back in my bank account. Order # [protected] I have screen shots of all on my phone unable to transfer from my apple to microsoft computer, Desired outcome: I had listened to his show on the radio (and bought many of his books) for many years. Customer identification can be provided if needed. Vivid Seats sent Gary a confirmation thru his phone after he paid the $445 required for the 4 tickets. VIVID SEATS LLC. I then I received an electronic transfer notification which I followed through on. Now I am stuck with two way overpriced tickets for a concert I will not be able to enjoy with the person I wanted to go with. VividSeats has B rating with the BBB.org as of September 2022. This is an unfair and unnatural economics meant to hurt you. Patient, reassuring, and kind -- why I will use this entity again! So, grab your seats, they're guaranteed - just like your 11th ticket on us*. Promised by 2/23. Ren was very helpful answered my questions and helped me get the tickets I was looking for. I will never use vivid seats ever again. How you capitalize via mass buyout of tickets and resell with fees and markup prices. The request was put. I was terrified that I would not receive my tickets. Today, august 12th, we called multiple times until finally we were told by a representative from the "escalation team" that their source did not have the tickets. There were plenty of open spaces, but I wasnt allowed in. On 02/16/2023, I bought two concert tickets. At this venue, Section B is behind the Pit. The event was then rescheduled for July of 2021and then cancelled again. A. Amalia G. Today. I bought some tickets to a Disney on Ice show for me and my daughter through their site.