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Orders placed after 6pm Thursday will be delivered after the weekend. For deliveries outside of the UK, please visit: We hope youll never need to return anything to us. }
Terms and conditions apply. For orders placed outside of store opening hours, youll be able to collect your items when it next opens. 1.2 All orders placed by you and purchases of goods from us (whether in-store, by telephone, via our website or by . Tweets and more for any task For order queries, please DM us with your order number and we'll get back to you. If your item is faulty and was purchased less than 30 days ago, take it to your nearest store in its original packaging for an exchange or refund remember to bring your receipt, invoice or order reference number too. I urgently need those items, so wrote to Toolstation again using their online messaging service, to ask for a refund and order to be immediately cancelled. Need help locating the manufacturer or their contact details? Cancel Update. To add an address, go to My Account, select Address Book and click on the Add New Address button. @media (max-width: 465px) {
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I go on Sunday to either cancel or deliver so I can pick. 22-24 Boulevard Royal L .
| Read 162,661-162,680 Reviews out of 278,756 You can add location information to your Tweets, such as your city or precise location, from the web and via third-party . Toolstation is one of the worst places I have ever worked. Lincoln County Election Board, Your items will be held at your selected Toolstation branch for 14 days, after which point, your order will be put back to stock and refunded automatically. Certain products are excluded from our 30-day unwanted items return policy.
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Do you agree with Toolstation's star rating? Youll receive an email with a link to reset your password. Collection dates for Next Business Day Only items will be shown on your order confirmation and, if youve supplied us your mobile number, well also text you to let you know when your order is ready to collect. 1. Youll receive a confirmation email to the email address you used to place your order. You can enter a new delivery address while you are placing an order, or you can add additional addresses if you have a Toolstation account. height: 42px;
Cant log into your account? If you log into your Trade Account, you can either add the total price to your credit account or pay straight away by choosing another method at checkout. Original packaging, all accessories and order number must be included. Corby
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When you (the person named on the order) place an order with us, we will do business with you under the following terms. Filtering of drilling / milling / turning. .secure-payment .we-accept span.panel {
Our store opening times are 7am to 8pm Monday to Friday, 7am to 6pm Saturday and 9am to 4pm Sunday. .secure-payment .we-accept, .secure-payment .secure-payments {
If its too late to cancel your order, you can still return the unused item using our returns procedure. The quickest way to return your item is to take it to any one of our Toolstation stores. Our phone lines are open 9am to 5pm Monday to Friday. DIN . 5) How do I exercise my right of withdrawal? width: 75px;
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We've made it our mission to understand precisely what your business and your people need most. Unwanted items delivered directly by our suppliers can also be returned within 30 days of delivery. And this is just a warning. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie . Toolstation Refusing Refund until lockdown over. .secure-payment .we-accept span.panel {
4) What are the deadlines for return and / or exchange? If your item has not already left our warehouse, we will cancel your order and issue a full refund, including delivery charges to the credit card, debit card or PayPal account . Find Toolstation in Dunfermline, KY11. I have the lovely lady behind the counter my order. PLEASE NOTE REMOTE AREAS standard delivery is 2-4 days. For the return Toolstation offered a returns label and when the items is received by them, they would then deduct 9.99 from the original price paid!
There is no charge for the collection of faulty items. Youll receive your refund within 14 days of the returned item being collected. Youll find a lot of great information at the click of a button on our FAQs page. For orders under 25, delivery will be 5. Opting in and out of our marketing emails, texts and flyers is easy. Unit 1 Ore Lane
3006378) of Trade House, Mead Avenue, Yeovil, BA22 8RT ("we" and "us") to the customer ("you"). 1000 characters limit. Finance provided by PayPal Credit. If so, follow the steps as instructed to ensure a quick return and refund process. We dont directly supply spare parts for all of the products that we sell. Unfortunately, we cant transfer stock between our stores but take a look around our site to see if what youre after is available nearby. Log in, click My Account and select Order History from the menu. background-color: transparent;
7) Can I buy products on site in a branch office? }. NN18 8ET.
Our stores are open 7 days a week, and staff will assist with any queries, including: For the fastest answer, please use our 24/7 Webchat service. Order by 8pm Weekdays and 4pm Weekends for next day delivery. Find Toolstation in Ayr, KA8. Our customer services team can help you arrange for the items to be collected, for a fixed fee of 9 this fee will be taken off your refund. 1.1 These Terms and Conditions govern the supply of goods sold by Screwfix Direct Ltd (No. Check your delivery label to ensure that all items listed in your delivery have arrived with you.
If a product you were expecting wasnt delivered alongside the rest of your order, check the delivery label to ensure all items listed on it arrived orders with multiple items could be split over a few deliveries, so it may just mean you need to wait a bit longer. Apply Cancel . Please contact the courier if youd like to edit your address or safe space details in-flight. contact us. 1 Keep copies of all order confirmations. Toolstation UK @ToolstationUK Tweets and more for any task For order queries, please DM us with your order number and we'll get back to you. Contact Us. Do you agree with Toolstation's star rating? Report review. Our registered address is Lodge Way House, Lodge Way, Harlestone Road, Northampton, NN5 7UG. All refunds will be made to the method of payment you used. 2) How do I determine a products current quantity in stock? Thursday 29th Oct. 2020, I visited Toolstation, Kidderminster, Worcester Road, to purchase an Ebb + Flo Kitchen Mixer Tap 39.98 and two valves. If youre unable to show an acceptable ID when asked, that item will be removed from your order and refunded. I have been working here since October 2020 as a stop gap between jobs during the Covid pandemic. By : 07/06/2022 melrose apartments, manchester . If your item is faulty and was purchased less than 30 days ago, take it to your nearest store in its original packaging for an exchange or refund remember to bring your receipt, invoice or order reference number too. If you would like copies of these invoices, please Contact Us and well send them to you. If youre in store and we dont have what youre after, well check local availability for you and reserve the product in a Toolstation store nearby. I'll not shop there again, they are on the same list as BT and British Gas now. . The first SMS will be on the same day your order is placed to . Toolstation contact info: Phone number: +44 3303333303 Website: www.toolstation.com What does Toolstation do? You can send a copy of your trolley to your email address by going to My Account, then Order History, and selecting the blue arrow on the left of the order in question and clicking Email. Please follow the manufacturers instructions to successfully register your warranty. .trolley-totals .we-accept span.panel {
If so, please follow these steps as instructed to ensure a quick return and refund process. In addition, a despatch confirmation will be sent for delivery to home orders. Certain items are excluded from our unwanted items return policy these include goods that are cut, mixed or made to your requirements, boilers and boiler parts, used macerators, toilets, dirty water pumps and petrol products. Check out what 331,427 people have written so far, and share your own experience. Cancel Update. . Learn about Toolstation culture, salaries, benefits, work-life balance, management, job security, and more. Do you agree with Toolstation's star rating? Check your delivery label to ensure that all items listed in your delivery have arrived with you. To make your returns or exchange process as smooth as possible, just follow these simple steps (your statutory rights are not affected): Remember that some items are excluded from our 30-day unwanted items return policy. Or Click & Collect from one of our 500+ branches from 5 mins later. }
Cancel Update. Backed by Travis Perkins plc, our freedom to operate as a nimble, entrepreneurial business.
Order Code standard. Please provide the original order reference when returning the item. If you want to track your delivery, please visit the Parcelforce website and enter your tracking number. Avoid toolstation delivery ! ShipStation will update the order as Canceled the next time you import orders from that store. Toolstation Penrith is open seven days a week, from 7am to 8pm Monday to Friday, 7am to 7pm Saturday and 9am to 4pm Sundays. Clear all Toolstation browser cookies from your browser, Secure shopping
We continue to deliver to store, site and home however delays are expected.
Saturday Delivery - 10.00 or 5.00 for orders over 25 & FREE for orders over 75 (order by 6pm . Terms and conditions apply. I am still owed 500 of goods. Were working hard to make sure our stock is regularly replenished. You will then receive an email with a link for a new password. After 12 months, your statutory rights as a consumer will continue to apply. You can Contact Us to arrange for the items to be collected we may ask for photographs of the item prior to collection, so that we can better understand the product fault. 5) How do I subscribe / unsubscribe from your newsletter and mailings?
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Please contact the manufacturer directly for assistance. Couldn't take right order. 22-24 Boulevard Royal L-2449, Luxembourg. Download our app - the easiest and quickest way to shop! We may ask for photographs prior to collection, to help us better understand the product fault. }
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Tweet with a location. This service is available through our stores and Customer Services. Saturday Delivery - 10.00 or 5.00 for orders over 25 & FREE for orders over 75 (order by 6pm . Report review . Our customer services team will contact you as soon as we can provide a refund in store. Payment
For used petrol products, please contact the supplier directly check Supplier Helplines on our After Sales Support page for contact details. We had to cancel the order, refund you and send confirmation once this had been done as we were unable to fulfil it. }
If you want to track your delivery, please visit the Parcelforce website and enter your tracking number. If you would like a copy of your invoice for one of these orders, please Contact Us and well send it to you. If you used Click & Collect and some products are missing, please return to the store or Contact Us so we can sort it out for you. If nobody is available to sign for the delivery, our couriers will either leave a card or notify you via email. 2022 Diamond 'A' Motel | All Rights Reserved. .trolley-totals .we-accept span.panel img {
Warehouse operative (Current Employee) - Bridgwater - 10 August 2021. Well keep your order ready for 14 days, before putting it back into stock and giving you a full refund. Read 8 reviews, get contact details, photos, opening times and map directions. Credit subject to status, UK residents only, Toolstation Ltd, acts as a broker and offers finance from a restricted range of finance providers, PayPal Credit is a trading name of PayPal (Europe) S..r.l et Cie, S.C.A. Written on: 07/06/2016 by RN_veteran (4 reviews written) Yet again an order is stuck in the ParcelFarce National hub. Toolstation Reviews in Birkenhead | Indeed.com Find jobs Metric tools . | Read 274,741-274,744 Reviews out of 274,744 . If your product has the lorry icon and is delivered directly by one of our approved suppliers, please see our Approved Supplier FAQs for more help. If items arent in stock at your chosen store, they can be sent there directly from our warehouse. Refunds to PayPal can take 5-10 working days. Alternatively, you can use this Cancellation Form. height: 42px;
Items delivered directly from our supplier cannot be tracked using this method. AnswerThePublic listens into autocomplete data from search engines like Google then quickly cranks out every useful phrase and question people are asking around toolstation on 01 Jun. Use our Store Locator to check for opening times. Terms and conditions apply. }
The following criteria need to be met: Within 14 days of your order, let the trade counter know. Please allow for an additional 1-2 days to receive your delivery. If you need to cancel the order, you will have easy access to the company's cancellation procedure. If you opt in, youll get all of the latest discounts, offers and sales from Toolstation, as well as other companies within the Travis Perkins group. It was useless service. Terms of Business. Find Toolstation in Ayr, KA8. Updating your address is simple. If youve forgotten your password, click forgotten password on the Sign In page and enter the email address you registered with. So far so good. Trade Account. .secure-payment .container {
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Sat on phone for 40 minutes to be told order had been cancelled. Print off our Returns Form and send us your faulty item by post. Order by 8pm Weekdays and 4pm Weekends for next day delivery. }
Find Toolstation in Worcester, WR4. We are currently unable to deliver outside of mainland UK from Toolstation.com. If we can cancel your order before it leaves the warehouse, a full refund including delivery charges will be made to your original payment method within 14 days of cancellation. The seller has the right to modify or cancel this discount deal as it pleases. Click & Collect Delivery Payment Buying from us After Sales Support Returning an item that is not faulty Returning a faulty item Cancel an order Service Promise Supplier Helplines Secure shopping Download our app - the easiest and quickest way to shop!