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Hello there,I am stuck on Challenge 5I keep getting the error "Challenge Not yet complete here's what's wrong:We can't find a data category called 'Billing Topics'. Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. I've had it take up to 24 hours :(. Hotel in Taipei | Hyatt Place New Taipei City Xinzhuang. Yes you do. Challenge Not yet complete here's what's wrong:We can't find the Support: Cloudy New Email template. "I have created the Entitlement Process named "Cirrus Support Process" twice now. Hi im running into an error on Step 4 "Challenge Not yet complete here's what's wrong: We can't find the 'Basic Cases' configuration. A few things to check:1) On the custom app - Object added?2) Case page layout (don't forget that you've created a custom one) - What fields have you added?3) On the record page - added the component to "count down" until the next item due? I have used knowledge 1000 times and have never had anything like this. I'm wondering if that has anything to do with it?Any direction pointing is greatly appreciated! "I have created 3 queues,presence configuration for Advanced and basic with correct capacity and routing configurations with priorities as advanced 1 and percentage capacity as 100 and for basic 2 and percentage capacity as 100.Still stuck with same errorCould you please help me with the issue. I made two dollars today! I also confirm that no additional code exists in this org. Ensure Milestones are configured properly for High Priority Cases. Review the steps to rename the console to 'Cloud Support Service Console'. Various trademarks held by their respective owners. Sounds like you need, The instructions mention that agents should be able to decline requests. We can't find a field called 'Question Long Text Area'. Hyatt Place New Taipei City Xinzhuang. Hi Trailhead Baby, I'm losing my mind here. I kept that particular module open one on screen while I walked through this step. thing I could be missing?Thanks in advance! I know, we cannot disable email to case now but any suggestions or work around on how to proceed is appreciated. I am able to add the automated email action, but for some reason, cannot add the instruction for updating the case status. !Challenge Not yet complete here's what's wrong:We can't find that Low Priority Cases have been assigned to the 'Basic Case Organizer' queue. Your message said "violation action after 10 minutes: create case" - but I'm pretty sure you meant task. I usually visit your website and I always learn something new from here. I found it helpful to take a separate notebook and write down the steps that I would need for each challenge step - for example - My rough notes for challenge 1: Create 2 profiles. As you had mentioned, it took right up to 24 hours for that one to process That's frustrating! Hello,I'm also stuck in challenge 5 with the message "We can't find that Case Agents have access to Knowledge. Ensure Entitlements are visible on Cases in Lightning.' Thanks, Michal. Review the steps to ensure you create the Cirrus Support Process. I'd try this- Delete the current process. I have logged in as Ada can see everything selecting an article with question and answer field but keeps providing me the error "We can't find that Case Agents have access to Knowledge. Any help would be greatly appreciated. sportsbet korsan taksi hacklink sportsbet vbet taksi hacklink vbet mrbahis, Book your first outdoor furniture in UK, Visit: rattan garden furniture, slot sitelerikralbet betpark tipobet mobil deme bahisbetmatik kibris bahis siteleri poker siteleri bonus veren siteler4GT, This afternoon, I added a genius wig in an attempt to look a little older and more experienced. (Hint- The name of the component is not "entitlements"). I have named it "Cloud Technical Team" and I have named it "Cloud Technical Team Support Process." Make sure that the correct date range is selected. @Trailhead baby I am having same error message. Theres the possibility of sorting by one column then the next get to know the, The report has to be a summary report. I learned so much doing it. Challenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If you are still stuck after that, leave a comment with some more details and I'll take a look. but i don't know what is next step? Hello, I passed the first challenge but i still have a question. I put both the Security and Service Cloud specialist badges here as they don't particularly belong to another category. http://www.alwaysablezard.com/salesforce/tips-for-passing-the-service-cloud-specialist-superbadge/, Business Administration Specialist Superbadge- 3 & 4, Lightning Experience Reports & Dashboards Specialist Superbadge - 5-6, Process Automation Specialist Superbadge - 5. Turns out that i put the incorrect work capacity for Basic Cases so it wasnt finding it. The macro itself is working fine. I keep getting this message on step 3:Challenge Not yet complete here's what's wrong:We can't find the Entitlements Tab on the Console. Why the change of heart? Processes. The demand for UI/UX design implementation is continuing to grow. This kind of information is very useful, but I liked this article very much, if you also want some new information related to Covid 19, then you can visit here.1. Think of this like a Sales Process. where you have opportunity stages associated with the process. Hi All,I am currently stuck at challenge 4. please verify. I hope to inspire all of the worlds trailblazers to learn, grow, and experience! Can you help how to revert it back and to see Closed status field. I'm sure i did #1 and #2.What do you mean by "count down" component for #3? Enter the billing service credentials in the custom setting. Please reference: https://help.salesforce.com/articleView?id=activitytimeline_configure_call_task_event_tabs.htm&type=5. Not sure what I'm missing here, Help is much appreciated, My error message: We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. @Michal- I did all the steps properly, created assignement rules, Created team roles also , Created support process also but still getting the same error. This thing is just hosed and I'm only on #2. Change the labels for Standard Objects and Fields in Salesforce Go to Setup -> Customize -> Tab Names and Labels -> Rename Tabs and Labels. I'm whole again. If you did them recently, try not to leave it too long to attempt this superbadge. The Service Cloud Consultant certification is designed for consultants who have experience implementing Salesforce Service Cloud solutions in a customer-facing role. Select edit page4. I am the Trailhead Baby! I have created also both categories. Thanks for getting back to me. Review the steps to rename the console to 'Cloud Support Service Console'. Telecom Billing System2. Confused? Hi All,Im struggling to complete challege 6. I created a new dev org to complete the badge.Challenge Not yet complete here's what's wrong: There was an unexpected error while verifying this challenge. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine, I get the email and also the case is closed successfully.Did you find a solution? Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. Would you like to share a few more details on how you currently have things set up? For example, Basic vs Premier support. You, my amazing reader, get more than tips for a Salesforce Superbadge. I have all the Data Categories entered correctly (and have reset each page several times) and yet it still gives me this error:Challenge Not yet complete here's what's wrong:We can't find a data category called 'Reimbursements and Payments Topics'. Hi fixed it. I would also like to contribute in your knowledge by providing you wonderful information on top 10 UI/UX trends in 2022 . Ensure the Case Reason and Type Analysis report format is SUMMARY. You also get personal insight into the life of a Trailhead Baby! Please help me.Thanks,Vinay Manduva, Techforce services is a Salesforce Consulting Services in Australia Specialising in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core.Salesforce Data Analytics let us help you become a data driven organisation and ensure your data is working hard for your business This includes implementiSalesforce consulting companiesSalesforce ServicesStaff augmentation companiesSalesforce integration companiesSalesforce Implementation servicesSalesforce DevOps partnersSalesforce DevOpsManaged project services, Techforce services is a Salesforce Consulting Services in Australia Specializing in delivering end to end Salesforce solutions ,Consulting, Implementation DevOps partners in Australia We deliver applications and services more rapidly and reliably, but its more than a methodology it cuts to the very core. If easier, feel free to email me some screenshots- rebecca@capstorm.com. I don't know what else to try. Activate your knowledge groups and sub-groups. hey,yes it was, i figured out after you replied. Have you guessed the theme of the photos that go along with the Trailhead - Process Automation Specialist Superbadge series?They are a few of my favorite day to day processes! Hello,I am @ step 2 keep getting error:Challenge Not yet complete here's what's wrong: We can't find the 'Team Roles Related List'. Hello Trailhead Baby, thank you for all your replies.I am interested in what profile you cloned for this one. Review the steps to ensure you configure the Case Stages for the Cloud Technical Team Lifecycle. But trailhead gives an error message back. Ensure if an agent picks up a case, but decides it's wrong for them, they can send it back by selecting 'Wrong Queue'. For the final part of Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support . I originally created the Cloud Team Billing Support profile first, then cloned it (using the clone button on the Billing profile page) to create the Cloud Team Technical Support profile. After changing the name of the inactive user it worked for me. baby samanwaya 8:57 PM (3 minutes ago)to rebecca Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. (It's an easy thing to overlook) If yes, I'd like to hear a few more details about your process. Review the steps to create the 'Cloud Technical Team Support Process'.". Challenge 2, under the "Support Is a Team Sport" portion of the requirements, it talks about creating Customer Contact and Support Lead Help with Superbadge Service Cloud Specialist step 4 5- Ensuring the project runs smoothly by providing round the clock services As Salesforce continues to double down on the. Ensure you create the 'Question Long Text Area' fieldI am getting the above error.Can you pls guide me through. hmmm It has been a while, but I believe that just the "standard" profile is what you need. Make sure that the correct date range is selected. We recommend using a new Developer Edition (DE) to check this challenge. This, like all superbadges, requires a careful read through the instructions prior to any clicking. Hi,I am stuck with this error:Challenge Not yet complete here's what's wrong:We can't find the Cloudy Weather response sent reusable text. Is knowledge.* On the lightning page layout? If you are short on time, start around the 20 minute mark. Note the filter. I dont see any check box under layout properties of Knowledge. I'd do a quick google search on Salesforce Macros- It's a point and click process. thanks a bunch. @MM - thanks for your time. Tweak service Console. Do you have "Billing Topics" as a top data category with the 2 sub categories? Complete these modules to unlock and complete the Service Cloud Specialist Superbadge. Essentially, a superbadge is a digital expression of your expertise in certain fields of Salesforce Stack Exchange. Making dinner for Mom! Hi Arthur,We see that the marco that you have build should be sending an email from "Email" feed and not from any other feed option. Thanks a lot in advance. I got it figured out. Use another way to specify capacity for the routing configurations. I am struggling with this part from step 6.Challenge Not yet complete here's what's wrong: We can't find the Recipient field in the email template. Hey I'm getting this errorChallenge Not yet complete here's what's wrong:We couldn't find the Advanced Cases configuration. If you are familiar with report and dashboards, this challenge should only take 30 or so minutes to complete. It still gives me the same error that it isn't found. I'm on Challenge 3 and I keep getting this error:Challenge Not yet complete here's what's wrong:We can't find the correct fields for the Page Layout. Yes - You will need to use the preexisting standard field, then add the stage values that are necessary in addition to the standard. nay help is much appreciated. This worked for me. There are many items involved in challenge 2. On Feb. 11 you said "Cloudy Technical Team is correct name wise for both the record type and the process". Report Modifications: Sales Two words: Filter Logic Support If you get this errortry stacking to 100% and make sure that you have a "horizontal" style chart. . Very helpful, thanks for the information! Hello Trailhead Baby! * Email Alerts I needed the Email Alerts set up before I could create either the process or the approval. Still stuck? You write beautiful things. If you need more help, leave a comment! Hi Baby, I'm stuck in step 2 whit his stupid error:Challenge Not yet complete here's what's wrong: We can't find a group called 'Basic Support Agents'. If yes, this was created in the wrong place. Review the steps to ensure you display the correct fields on the Page Layout.I double-checked that all the fields are there. What should I do? After editing the service console, you might have to edit the new profiles. Take a break, grab a snack, and watch this video. Ensure Agents have access to Knowledge when viewing a Case". I had problem with the chart, now everything is correct. Back to the superbadge. Hi there,I am struglling with sataus update within a macro. I've been in this challenge for hours now. I am getting an error in challangee check: Challenge Not yet complete here's what's wrong: Ensure Case Status is set directly from the Macro not through a Quick Action, Trigger, Workflow, or Process Builder. Keep working, great job i believe you should like my post home care specialists. Use the search o. Hello! Ensure Agents have access to Knowledge when viewing a Case." The key word is "rename." I have created a record type to assign it to and still I get the same error message that it couldn't find the Cloud Technical Team support process. Something that helped was saving the report frequently. Skip Main Navigation. Stuck on Superbadge Apex Specialist Step 1? If i change it to Basic cases having priority 1, then the challenge cant find advanced cases. Configure a named credential and remote site according to the specifications outlined in the business requirements. The text was updated successfully, but these errors were encountered: Can You Please Provide the notes So we Can Follow That And Solve Superbadge. If the answer is a dev org and you are still on step 1 or 2 of the challenge, I would just start over in a playground. I was very impressed by this post, this site has always been pleasant news. Case organizers think about the language. I even tried to create a new playground and start over (that only made things wose). Thanks @ Tarik, the directions states to create two roles, which I did. I think it must have taken some time to register that I updated the values or something?!?!? What item is on your lightning Case page layout to show Entitlements? Ask Question Asked 2 years, 8 months ago. Start here:https://trailhead.salesforce.com/en/content/learn/modules/service-cloud-agent-productivity/create-a-macro-and-quick-textAnd check to make sure that your email template is available for use. Add to Trailmix. Modified 2 years, 1 month ago. Even clicked edit and save for the profile after changing console settings. So in trying to troubleshoot my error message (which was We can't find the Case Stages for the Cloud Technical Team Lifecycle. I am going bananas here. Hi Trailhead baby, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. Reports Accounts by Market To create the "Market" row grouping, use a bucket field. Viewed 13k times 0 I have tried to find the answers in the Community but am still struggling. I'm concerned to share photos because of the slight nudity, however, I can assure you that it was a glorious adventure. kindly disregard my earlier comment.Check the FLS of Case Object of the customise case page layoutAnd you were right, the "count down" should be added too, otherwise another error will pop up.Thanks,. But I have successfully created this service console in my playground. One of my favorite new things this week was taking a shower with my whole block collection. R&D, A project with Daddy: My favorite daily process! I thought that the issue was missing "Milestones" :), Support Lifecycle Can you guide me how to do Service cloud Challenge 3. Coild you please help me out? Issue was with the Lightning Page Layout. Dont forget to add the decline reason to the configuration, Adding statuses to Profiles is key for ensuring this all works and can be tested, Your queues need to be linked to your routing configurations respectively. The Cloud Technical team page layout (and all other page layouts) has knowledge sidebar enabled and I can see the knowledge bar in the console.Any idea of where to look next?Thank you! This is so annoying. Ensure the Macro sends an email to the customer. here is the complete guide for designers that will increase your knowledge. Could you share some details of what you have? Please ignore my comment, I was on the wrong Trailhead Playground when checking the challenge HAHAHA. Youll need to enable this whole feature before you start I wont give away what its called! (6 days ago) WebHelp with Superbadge Service Cloud Specialist step 4. I am not sure whether its correct or not. 79, Section 3, New Taipei Blvd., Xinzhuang District, New Taipei City, Taiwan, 242032 +886 2 8522 9980. That's what i was looking for but i couldn't find the merge field for {!recipient.name} and i used a custom email template so that it would be available to use for the case email action. I have added the macro in a new folder & given 'manage' access to the public groups created for this badge as well. Keep up the good work. Grab a pen and paper. If you want to check the support process' api name, you can extract via data loader. Confused? I have created and recreated the Cloud Technical Team support process more times than I can count. I was creating 'wrong queue' queue . Read those instructions super carefully. Cloud_Technical_Team is not the correct name for the case page layout. I'm at a loss as to what I could be missing. The sketch allowed me to organize all of the instructions into a reasonable order before I started clicking. Trailhead Baby, THANK YOU SO MUCH!. Case( Cloud Technical Team) Layout, I'd bet your guess about the incorrect name is correct- { Cloud Technical Team Page } is what I would try without the "{"'s. I'd try again since Trailhead had issues yesterday. Dont know what was the issue in playground I was using but I created a new one and did all steps again and it worked, I completed the Superbadge Successfully. This type of information has a track record of assisting businesses of all sizes in producing outstanding user experiences.If you want to know about then you can click here.Thanks for sharing. Enable email-to-case and Enable on-demand service should be enabled for surethe rest is just guessing. My bet is that you are overlooking one line of the instructions: "Maria has recommended that you set up an automated system that will reply to customers on all new cases generated by email" If you'd like to email a few screenshots to rebecca@capstorm.com , I am happy to take a look. This should be a prerequisite badge: https://trailhead.salesforce.com/content/learn/projects/set-up-case-escalation-entitlements, HI Trailhead baby,I am struck with Step 2 Error :We can't find the Case Page Layout for the Cloud Technical Team Lifecycle. There are a few steps to this oneso if you've done all of these things and are still having trouble, I'm happy to take a look at screenshots. What can I attach to help diagnose what I am still missing? I'm not sure I would have figured that out if I didn't stumble across this forum. Based on our research, it appears the low power produced is related to the cloudy weather in your area recently. Usually this is due to some pre-existing configuration or code in the challenge Org. A support process is similar - different stages apply to each process. 1 is checked that should not be checked. While I'm trying to create a Macro, and adding Instructions, the Update Case tab under feed tab is not highlighted. An action can be added to the page layout. Just finished my Superbadge # 5: Selling with Sales Cloud Specialist :-) | 15 comments on LinkedIn Ensure Entitlements are visible on Cases in Lightning. Tried giving access only to the relevant objects, but still getting this error message, becoming a real nightmare for mewould really appreciate some help here, its becoming really frustrating :) Thank you very much ! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. []Safari not sure how to troubleshoot this tho..@_@, hmmm! He laughs when I poke his nose and tries to take toys out of my hand. Knowledge Basics for Lightning Experience. Still not sure what Im talking about? Did you verify that the action is on the page layout Salesforce Mobile and Lightning Experience Actions. Hi,Oh I got it! It also removed the approval steps from Process Builder and highlighted (with *'s) the prerequisite items to building my process. It is reason i m getting this error. If its been a while since you did them, its SO worth going over the pre-requisite badges again before you start. Leave a comment for the Trailhead Baby! Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Did you find a solution? Amazing perception you've got on this, it`s pleasant to discover a internet site that information a lot statistics approximately exclusive artists please checkout my post complete home care. Thank you very much for such an interesting post. Hi I am getting the below error. Thanks so much for responding. That proved to be incorrect. I checked again while waiting for your asnwer, and I was issing a character at the end of the Title ('Type' instead of 'Types').I'm all set now, thank you! Hi I am at challenge 1. and I get the below errorChallenge Not yet complete here's what's wrong: We can't find the 'Cloud Team Billing Support' profile. i could pass the challenge, so great to have some experts available like you! privacy statement. ), I renamed my support process from "Cloud Technical Team" to "Cloudy Technical Team". I am right now @ step 6. hope to finish the superbadge now soon.!!! Any ideas that can help me? Challenge Not yet complete here's what's wrong: @atapper - add those stages in support process and assign. Glad you solved the problem! here's what's wrong: We can't find the Case Stages for the Cloud Technical Team Lifecycle. Sometimes it seems that the most frustrating problems have the simplest solutions. Please provide some detailall I can get form the comment is that your Advanced Cases routing is not correct:). :) I'd reconsider that time trigger. I'm STILL hacking away at this error message. I also ran into this after copy pasting the API Name out of the error message. Are you using a Dev org or a playground generate from Trailhead? I am getting this below error. for Challenge 7. To resolve this issue, I had to insert 'Wrong Queue' also at presence decline reasons. Billing Topics (Billing_Topics) with Payments and Reimbursements. A huge thank you to Jocelyn Fennewald , Salesforce MVP, for pointing out the "remove all columns" option within the report creator. Ensure the Macro sends an email to the customer.I have submit in Macro and when i run it I can see it works fine and close the case successfully.Not sure what needs to be done, any help..? This is where you start building out the ability to manage support levels. If you are in a playground, I've seen this error a few times for the Process Automation superbadge and it usually gives you better details of what could be wrong. Also when i click on Overflow Assignee no records found window pop up. Ensure you set up the routing for Advanced Cases properly. ", There are two options for email to case. Note the filter. The free lemonade offer worked! * Able to be used on a profile level? Hi, I am stuck on Challenge 7I keep getting the error "Challenge Not yet complete here's what's wrong: We can't find the Type as the first grouping field. What am I missing? hmmm This looks good. I was convinced I was missing something and racked my brains over it. Something that helped was saving the report frequently. took me 2 hours to undersand that, and without your comment I could have been there forever!! can you please suggest something? Two things try a different merge field for the name. I made two dollars today! It is now working. 3. The next requirement is to enable a specific feature that enables the pushing of cases to a user based on availability. Click the cog in the upper right hand corner. Checkboxes: Missing 3 that should be checked. My problem was that I had 2 users with the same name: Ada Balewa. Challenge 4 Case Routing. Hi I'm working on challenge 3 and I'm getting this error "We can't find Entitlements on the Case Lightning Page. May 20, 2021; kate taylor jersey channel islands; someone accused me of scratching their car; Intel System Validation Engineer Interview Questions, Section 215 Madison Square Garden, Fedex Routes For Sale Pa, Newport Victoria Crime, Michigan Court Ori Numbers, Biology: The Dynamics Of Life Pdf, Making dinner for Mom! Excellent statistics for your blog, thanks for taking the time to proportion with us. By creating separate question and Answer fields in Knowledge,I was able to complete the challenge. This is my journey- a normal kid by day- a Trailhead explorer by night. Process Builder sketch Last night, I drew a rough sketch of my process: Was it pretty? Take a break, grab a snack, and watch this video. Ensure you set up the routing for Advanced Cases properly.I configured both Advanced and Basic Case Configurations But still getting same Error. All reactions. Ensure you group report results correctly. Could you suggest how to troubleshoot it ? I am not sure what I'm doing wrong? Review the steps to create the 'Cloud Technical Team Support Process'. Do your routing configurations tie to the correct queues? Clone the Case Layout page layout youll need the Feed View for it later, Dont be tempted to get rid of any existing Case Status values. You may find it easier to set this up using the Set Up Knowledge setup flow, Create your article (I found that my custom fields were already there, which helped), Youll need to make changes to your Case Lightning page and actual record page to complete this part , The first requirement smacked of full automation bear in mind to stay modern in your approach, I had to put {!recipient.name} in my email template for it to work it fusses over fields. Executive Report Tips: SolarBot Loyalty Revenue This report is tricky, but I don't want to give away the solution! It seems that some of the 'Send Emails from Cases' settings have been adjusted (the two 'ID Threading' related checkboxes are no longer available in Email-to-Case Setup). We can't find the 'Customer Case Team' role. When I go to edit the page layout, I do not have fields for Question, Answer, Category or Status. Service Cloud Specialist Superbadge Challenge 2 QuestionI have followed the exact process but I am facing the below error. "I've made all entitlements fields visible for system administrator profile and 2 other profiles that I've created. It's a picklist. Did you check the values? Thanks for the help! Ensure your Dashboard component Header and Title are correct.I'm pretty sure my Dashboard and Report have correct header/title/subtitle, any idea what (obvious?)