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I understand there is the possibility of a 14 day grace period if this is the first offence, however. Job done To see how we use, store and share your contact information you can read our privacy policy. . Forgot to pay by midnight the following day (we were staying with friends), Paid on Monday. Lastly, Dart Charge penalty charge notice and what to do. Like many I remember crossing the bridge last year and had forgotten to pay when I arrived home, but at some point I do remember paying them something, but just couldnt find any evidence I certainly havent received any letters which they have suggested. It's difficult as you've got nothing to back up what your saying I.e. If there is another way to pay, I am being fined for not knowing that, which is due to the fact that you do not provide means at the crossing for drivers to safely make a note of such means, if they exist. I telephoned on the 22/05/2015 and was told if I paid 2.50 it would be ok, perhaps that person should have done a proper check or perhaps they are not trained. Hi Folks, making a representation. I live in the North and only use the crossing once a year to go to the Channel tunnel for a holiday. The signs indicating the crossing are not clear at all, only showing a C sign but providing very little other information. I feel like some sort of criminal now. Do DART have to contact me within a specific time period of the offence? Has anyone actually gone to court with this? Why they just wouldnt accept my attempt to pay a few days later is beyond me if they are willing to spend time and money asking for the same fee 5 months later. It is not setup and an honest way, more like a cowboy clampers style. I did not cross bridge since last 4 years but I received fine for crossing in Jan 2015 that day I have part exchanged my car for the fined one so Im owner since 16:00 and crossing was recorded at 13:20. Dont trust HMG Agencies? If you dont pay, they send you a Toll Payment Notice, which costs you 5 NZD. I think making an online payment or on the phone (when it starts working again) would be the best bet. I got the penalty but the problem is that is already second letter with 105 fine. The thing is that I have tried to find reference to the14 day grace period and can find nothing except what you have quoted a Highways Agency spokesman as saying. If you lose your PCN, you can contact the Dart Charge customer service team for assistance. I wonder how foreign non-english reading drivers cope? I was told by DC a hire company should do the change and I was also told by hire company that DC should do so. if I will not pay within the 27th February? Just to check, the DVLA gives the details of my address for the PCN letter? How do I submit a Dart Charge appeal? On the appeal page them start appeal link is very small and hidden at the bottom of the page hmm!https://www.aph.com/community/holidays/dartford-crossing-new-charging-system-explained/#appeal. the payment for Dartford Crossing for people from the continent: where is a declaration? 2/2 If you need to pay for a crossing or a penalty charge notice you can do so by calling 0300 300 0120 and selecting the automated payment option, . Not only did I save 50 on fees, I also won and didnt have to pay my 271 fine. Please contact the DVLA to confirm if your vehicle is exempt. Unfortunately, on 11st February I have received Dart Charge Penalty Charge Notice (PCN) PDF, 1.65 MB, 2 pages This file may not be suitable for users of assistive technology. Also people should be able to pay by post after the crossing made. I sent them a copy of the reciept and heard nothing more. Like Manfred, I have no tablet, notebook or computer with me on my hoilday, only an smartphone without access to data in UK; and paying buy phone is not very easy for a person who dont live in UK. If youre wondering how we work with our partners and how we make money, you can read more about how MoneyNerd works. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. This is the first time I forgot to pay. I made a return crossing (first ever crossing) on 7/9/15 and completely forgot to pay by midnight the following day. Find your local Trading Standards office here. We are sorry to hear about the disappointment of the operation not going ahead and hope you get good news soon. I find it unbelievable that I have paid for the crossing on 28 July, in respect of which you are issuing a fine for non-payment, but you are holding that money in respect of a crossing I have not made and have no plans to make, and there is no means of getting that money returned to me. saw the sign for this ON OUR WAY SOUTH 2 DAYS LATER, thus realised you had to pay something but not how much or method. Having now read up on line it seems would shouldnt have been so honest and hasty in paying. as I received too in late their notification!!! The time given for payment is way too short and the fines are out of all proportion. I called the number to pay but was told I couldnt pay beyond 24 hours, so I would be receiving a PCN. Use the top drop-down option to select Transport and ticketing then Dart Charge in the next options list. Firstly I didnt see the sign, which of course I now know I should have read whilst driving on these unfamiliar roads. I dont use the crossing, I live and work on the south coast. Sams also sent a threatening note that demanded 140,000 in cash, to be delivered by a female police officer, or Julie would "never be seen again". For each crossing! This is not fair! So it isand all perfect motion is . Our team fact-checks content to ensure accuracy at the time of writing. Pay both ways: It might sound obvious, but dont forget that payment is due for each crossing you make both on your outward and return journey. to inform me clearly I need to pay in advance or after, and please, NOTE as here in Italy Just like many of you I did not pay for crossing. Anyone know how to write a representation to avoid payment? Im not (its my wifes) so could not agree. Surprisingly..DC cannot make a change and neither the hire company.so I am really wondering whether the PCN gets to correct address. would they have put the fee on hold because of the major accident? I am going to call again Monday but I would urge everyone damaged by the system to use some kind of passive resistance. I live in Ireland and hired a car from airport to travel to Kent. When I got to the barrier I explained to one of the men working there what had happened and expected that he would be able to help me turn around or lead me off I side road. I had a long trip to make to the East of Germany with no internet access, so was unable to pay online until after midnight on the day following the crossing so potentially I will be issued with a penalty notice. A charge certificate will be issued if payment is not made within 28 days. I used the crossing on 2nd and 14th dec and paid the 2.50 each time as requested. The DART signs are NOT clear, why not put up simple signage explaining the toll is NOT free, and payment required. If you are unable to pay the PCN, you can contact the Dart Charge customer service team to discuss payment options. If you have a specific vehicle, you register its number and you do not need a Tag. A few weeks later we received a letter from the Dartford Tunnel telling me that the return journey had not been paid and enclosing a fine. They have all our details, and can send out a fine snappy enough. I am very interested and heartened by the outcome of your independent tribunal. Otherwise, you dont have any proof of payment if things go wrong and you get a Dart Charge penalty charge notice. Do you know where the leglislation says that they can enforce the deadline of midnight the next day? I put it down to road works being carried out at that time. I was aware of London congestion zone but not Dartford crossing. You sign up and it automatically pays the toll then sends you an invoice. Avrei preferito pagare il doppio per il mio sbaglio (o vostro sbaglio) difficile dire di chi sia lerrore, noi del continente come facciamo a sapere che bisogna pagare un pedaggio se non ci sono segnalazioni luminose o cartelli chiari. I would rather pay double for my mistake (or your mistake) is hard to say who the error, we of the continent how do we know that you have to pay a toll if there are no clear signs or warning lights. Hi Im hoping you can help. This could leave them open to fines because it has been reported that the smartphone-based payment system cannot handle foreign credit cards. We ended up in the small claims arbitration process. Drivers are being charged up to 60% more to use the Dartford Crossing by unofficial websites taking advantage of confusion surrounding the new payment system since toll booths were axed in 2014. Although one does see reminders after the toll point as well as a notification before that it is by midnight the next day. the crossing took just as long as before with the toll booths, You say that Get an extra 14 days to pay however, first-time offenders will be given a 14-day grace period when the charge notice is sent out. Free debt counselling, debt adjusting and providing of credit information services are available from MoneyHelper, an independent service set up to help people manage their money. You should certainly remain exempt if you were before. I would appreciate your help. I say Whoa! Work for DART do you, George? There is no stopping place near any signs relating to payment, where a driver can safely stop and write down whatever information is given about means of payment. I was totally flabbergasted to see my charge. Could someone please have a look to see if there are any "holes" in it. https://www.gov.uk/make-a-freedom-of-information-request. please advice. Also, does anyone know whether the first offence referred to includes both non-payment penalties of a return trip (taken during one single day) or whether it includes the very first crossing only? Here are the main Dartford Crossing payment methods. I just crossed and forgot to pay for a few days.Paid online and then contacted them via twitter. I do not live near the bridge, do not need a credit. Hi, I think this system is a real scam because it penalize honnest and innocent people. Do you think I would win an appeal? All to no avail. Just realised I missed paying the charge last Monday 27th. I could put in any number plate and pay, even if the vehicle has not crossed. Maybe you forgot to pay or deliberately didnt pay the toll. Greetings, Buongiorno, sono Italiano, sono passato sotto il tunnel il 16 agosto 2015 con il mio camper e al momento del passaggio mi sono stupito della mancanza dei caselli, (ero stato a Londra nel 2013 e ci si fermava per pagare), oggi 1 dicembre 2015 ricevo la sanzione e sono costretto a pagare 35 sterline, volevo sapere se tutto ci corretto, se lazienda non stia facendo una truffa a tutte le persone che non sanno che in quel punto le cose sono cambiate. Why wont they let honest people pay and make it right? (8) If there is a massive traffic hold up we would be advised to use the anti- clockwise direction so wouldnt use the crossing anyway. Here is the body of a letter I have just sent, I appeal on the grounds of me having already paid the toll on 06/03/2015 when I returned home which was 10 hours after I had driven through the tunnel, see receipt attached ( FJ number 15942354 ref 150306202820006579EOE.) Just wait for the notice to arrive. I crossed the bridge (for the first time ever being in this region) on April 6th driving down to the south of Italy for work. The chap then advised i had another 7.50 to pay which now clears everything up. Furthermore by reading some information normally people are warned if they pay to late (after 14 days) which I never got. If it's your first time then appeal and they will probably let you off the fines. Hope you enjoyed your time here. As per their letter the fine is cancelled. If it was your first offence, you will be given 14 days to pay the original toll and avoid the fine. You can only pay in advance and must send your cheques to: Dart Charge Customer ServicesPO Box 842Leeds LS1 9QF, Help improve the Crossing experience: image credit. I have never used this road before (live in Devon) and as there are no toll booths and I hadnt a clue what it entailed. I have this today and went to go work and my car has been clamped and I have spent all day sorting it and got wait see what the court says.the debt company wont respond and the dart people told me I have wait.even thou I paid next day and proved bank street ate me too!! which they cant use against the payment owed? I heard an advert on the radio today, about the new Dartford crossing with no booths.call me naive, but I havent been in the tunnel or on the crossing for many many years and I thought it was free as I couldnt find any booths ! I have an auto top up account on my own vehicle, but didnt know I had to pay for hire vehicles. This is my first offence and i paid eventually. I just tried to pay and got the same, I tried about 10 times and it finally worked ! Yes and please be aware that the phone lines will be open for shorter hours over the Christmas period, so you could ring up to find them closed and get a fine. I checked where I was on that day & time : It was the Thames bridge at Dartford. With your consent MoneyNerd may pass you on to a trusted debt counselling company or insolvency practitioner. The charge varies depending on the type of vehicle and time of day. do not use the form above read the guidance on how to make a FOI request email your request to info@nationalhighways.co.uk Dart Charge Contact Centre Phone: 0300 300 0120 From outside the UK:.