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Since our boats travel far from the shore on portions of our journey, we are unable to offer Wi-Fi onboard our vessels. Yes, you can set up your Clipper card to automatically reload cash value, multiple passes or any combination of cash value and passes. Should you miss this announcement, our crew will make sure you receive a parking validation ticket when arriving back at Pier 69 in Seattle. You can add a backup credit card for Auto-Reload purchases, so if your primary funding source is declined, your order will be charged to your backup card. Learn more about Clipper START and how to apply here. You will still need to use your plastic Clipper card for this. Due to limited loading capabilities, motorized scooters are typically not allowed in the cabin and are instead stored on the outside deck. 1 Reply kororon 3 yr. ago Does your wallet have a money clip with a magnet? Once you have an active 31-day pass on your card, you can add up to three more passes to your card. If you want a gap in between your old pass expiring and the new one becoming active, purchase your new pass in person only after the old one expires, and the new pass will be activated the first time you use it. Log in to your Clipper account. STANDARD Fares Round-Trip only: Standard fares are fully refundable for cancellations received 2 or more days prior to travel, non-refundable within 48 hours of travel date. If you dont have an international data plan, be sure to disable your phones data settings until you can find a hot spot to avoid charges. If your next order will cause your Clipper card to exceed the $300 maximum balance, Clipper cannot load the funds to your card. This is separate from confirmation of payment. Guests traveling on our San Juan ClipperSeattle whale watching tours do not need to present identification other than a boarding pass. Once your order is stored on Clipper readers and fare gates, you can tag your card to them to pick up the value. When you first set up automatic reloading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. After your second tag, the card reader will display a message that your initial tag was refunded. Key Clipper information translated to Spanish. Here's what to expect when you tag your card: On buses, light rail, ferries, Caltrain and SMART: The card reader will beep All checked luggage items must be fully closed and contained (no protruding pieces or unclosed parts) to be accepted. Robbins parking lot locations are also available for overnight parking. Youth and Senior Clipper cards can be obtained by mail or there are multiple locations across the Bay Area where you can apply and immediately receivea Youth or Senior card (on the Clipper discountswebsite select "Staffed Locations" under "Location Type" for Youth and Senior card services). Youth 5-18 years old get 50% off with a youth Clipper card. On board the Victoria Clipper V ferry, A selection of locally-sourced meals, such as handmade sandwiches, yogurt parfaits, muffins and light snacks available for purchase on board. For limited time, riders can get a new Clipper card on their phones for free (normally $3). Update your spam filter by adding custserv@clippercard.com to your list of approved email addresses. In your Clipper account, select"Add Value" and selectTransit Pass then BART and then the amountof HVD you want. Skip the side navigation menu and go to the main content. Key Clipper information translated to Spanish. Once you have an active 31-day pass on your card, you can add up to three more passes to your card. Here are some great resources to check out: For the quickest response, please use our Contact Us page to submit your request. No input is required. If you already have a card, you can choose to set up Auto-Reload when you load value online. New to Clipper? Keep your phone handy in case an inspector asks to see your fare. However, you will need to register your card as part of the process, if you havent already done so. Most cell phones work just fine in Victoria, but some cell phone carriers charge additional fees for roaming and data without a Canadian or international phone plan. Enhanced Driver License or an Enhanced ID Card (EDL/ID) applicable to, An original or copy of his or her birth certificate. Please allow ample time in your schedule to check in required luggage. We notify customers 30 and 60 days before the expiration date of their payment card on file. Clipper card pending passes cash value I have loaded a lot of money on a clipper card through the website months ago. For more information, visit Sales and Service Locations. You can load up to $300 on a Clipper card. We took that balance and put most of it onto our Clipper cards, for the day that we would once again ride the rails. #16 of 92 Boat Tours & Water Sports in Seattle. Getting Started. Our terminal in Victoria is currently open 10:00am 5:00pm. The reason for this has to do with how much space unused orders take on their computer system. Proof of payment is required. Learn more about using Clipper on your phone. No. Riders pay for BART with Clipper,the Bay Areas all-in-one transit card that is alsoaccepted on other transit systems in the region. Please note that the voucher is not valid for seeing a specific whale species and is also not valid for a cash back exchange. What happens if my transit benefit order will exceed the $300 cash balance limit? Many transit agencies offer some type of 31-day pass for your convenience. Report a lost, stolen, damaged or defective card and discuss replacement options. See the Google Pay How-To page for more details. This page includes how to tag, card issues, and visitor info. For more information, visit Sales and Service Locations. Make sure you always have a current email address on file. All rights reserved. Can I get a card at an airport? Routes available between Seattle and Victoria. Pay With Departure times, terminal locations, check-in and boarding, luggage, ID requirements and more. Your value will be available immediately if you add value to a card in Apple Wallet or Google Wallet, whether you are adding the value through the Clipper app or in your wallet. To report it lost or stolen: For a $3 fee, we can replace your adult, Youth or Senior Clipper card and restore your balance. Key Clipper information translated to Chinese. Log in to your Clipper account, select Report Lost or Stolen from the More Options menu, or, Get an adult, Youth or Senior Clipper card, Replace lost, stolen, damaged or defective cards. At the Oakland International Airport, just a short walk from either terminal is the BART Oakland Airport station, where you board the BART to OAK train to go to the BART Coliseum station; once at Coliseum station, you can buy a card, load cash value and tag your card to exit BART to OAK and transfer to another train to reach other stations in the BART system. If you are using a Clipper card (both with plastic card or on your iOS or Android smart device): When you get to the fare gate, you simply need to tag and go to pay for your ride. Who CANNOT use Clipper on iPhone or Android phones for fare payment? Select Clipper card and follow the instructions to add a card and load value. Find your service: AC Transit. I checked online, and, lo, about $100 has disappeared from my account, and over $200 from my wifes account. The terminal is located on Alaskan Way at Pier 69. Upon arrival at our Victoria terminal, youll clear both Canadian Immigration and Customs at the same time. Children from countries other than the US or Canada will require a passport and possibly a Visa. We do allow walk-up day-of guests to purchase tickets if space allows. San Francisco International Airport (SFO), Electric Personal Assistive Mobility Devices (EPAMDs), Elevator Locations and Accessibilty Pathways, except SFO where only paper tickets are sold as of October 2022, Some purchasing limits applyas outlined on our sales page, 2023 San Francisco Bay Area Rapid Transit District, Open the Wallet app and press the plus + icon, Open the Google Pay app, scroll down until you see the Discover section. US citizens and US Lawful Permanent Residents do not need to provide proof of vaccination upon entry back into the US. If you buy a new 31-day pass in person at a retailer, ticket office or self-service machine while the previous pass is still active on your card, Clipper will simply extend the expiration date of your current pass by 31 days, with no gap in between. You have up to 6 months to spend down your balance, so you can load the funds. Can two people use the same card at the same time? A: You made me laugh, thanks! Call (877) 878-8883 to order from a Customer Service Representative. Roadshow, Kudos to Caltrans for following up on drivers complaint: Roadshow, With just 2 cameras, a Texas city controlled traffic at many intersections: Roadshow. It depends on how you buy your pass. Thats why we say to allow a few extra days if you are picking up your value on a bus. Add Clipper to your phone before you take-off! Choose to stay logged in or to log out. Upon arrival in Seattle, you will pass through U.S. Customs to verify any purchases made on the trip. Please make sure you have reviewed the ID & Requirements required by the Canadian government prior to arriving at our Seattle terminal. When traveling between the United States and Canada it will be necessary to pass through Customs and Passport Control on either leg of the trip. On a successful tag, lights and a "Travel OK" screen will appear on the machine. Can I get reimbursed? The Clipper reader will be inside the door of a bus or streetcar; at the Muni or BART fare gates; on the Caltrain, SMART or VTA platform; or at the ferry terminal. Tag again or use another payment method. No, every rider needs their own card or device (phone or watch) to pay for fares. BART fares are set with a mileage-based formula, therefore time-based passes (e.g., weekly or monthly) are not available. Key Clipper information translated to Chinese. Use the same ticket when you exit. If you are setting up Auto-Reload for a transit pass for the first time, Clipper will charge your credit card or bank accountbeforemaking the pass available for you to pick up. Cash value and transit passes are not interchangeable. If you tag again outside of the cancellation window, you will be charged the maximum one-way fare. How do I add value to a Clipper card on my phone? You can tag Clipper to pay fares on all Bay Area transit agencies and use it to access other services. When you first set up automatic loading, the process is not complete until we confirm your payment source is valid and you tag your card to a card reader or fare gate to activate automatic loading. Economy Panoramic Upgraded window seats in Economy Class. Please note that you cannot use your phone to unlock bikeshares. I loaded value online, but when I tried to use my card, it wasnt there. Check out our virtual tour of the Victoria Clipper V! Free Wi-Fi is available in both our Seattle and Victoria, BC terminal. Yes, we offer a variety of locally-sourced food, drink and snack options that you can view on our online menu as well as various gift shop items. Requires iPhone 8/Apple Watch Series 3 or later. If its been more than 6 months, youll need to call us at 877.878.8883 or TDD/TTY 711 or 800.735.2929 for help. Should you want to change your booking in any capacity, a $30 USD fee will be charged and you must contact us to modify your booking. Will the toll lanes reduce traffic jams? Please visit theGovernment of Canadas websitefor more information. You can also set up Clipper on your phone through Apple Wallet. How do I set up and use a Clipper card on my phone? You can set up automatic reloading when you initially order a card and load value online. The Salish Sea is world famous for observing a vast array of whales and sealife. You are allowed to check up to two pieces of luggage on the Victoria Clipper fast ferry at the cost of $20.00 USD / $25.00 CAD (Credit Card ONLY, Cash NOT accepted) per checked bag per leg of travel. Bicycles are charged a handling fee each way between Seattle and Victoria, BC and will be paid for at the ticket counter on your day of travel. When you set up Auto-Reload or load value to your card online or by phone, you have 6 months from the order date to tag your card to a Clipper reader to load cash value and 31-day passes. You can mail your card to our Customer Service Center along with a completed Clipper Defective Card Form opens in new window for the card to be tested, or visit an in-person service location. Riders are encouraged to get a Clipper Card to avoid the surcharge. What happened to my order? In addition, we offer a full range of beverages options, including locally-distilled spirits. The other reason to tag off is to take advantage of eligible free or discounted rides when you transfer from one transit agency to another. The discount is even greater if you add multiple nights! Travel Agents and Clipper Commodores with existing accounts can log in to create new bookings. This happens automatically, with no disruption in your ability to use Clipper. If you are traveling on a transit service that charges based on distance or zones (BART, Caltrain, Golden Gate Transit, Marin Transit, San Francisco Bay Ferry, SMART and Sonoma County Transit) you will need to tag your card again at the end of your trip. Choose to stay logged in or to log out. 877.878.8883. Vista Class Located on the upper deck of the vessel, Vista Class offers leather seats with top deck panoramic views as well as ample table seating for small groups. Felonies may also prevent you from entering Canada. Update your spam filter by adding custserv@clippercard.comto your list of approved email addresses. Well I paid online so my serial number for the card is correct and said the $20 is ready for "pick up" which I went to the bart station and asked . Your value normally will be available by the first day of the benefit month, but you have to tag your card to a card reader to pick up the value and update your card balance. After 6 months, youll need to call Clipper Customer Service at 877.878.8883 (TDD/TTY 711 or 800.735.2929) for assistance. You can also order value at the same time. But if you tag off, Clipper will return the difference of $6 to your card. Contact Clipper Customer Services, not BART,with questions or issues with your Clipper card. However, there are 3 Clipper vendors at SFO. Choose to stay logged in or to log out. Clipper on VTA EZFare VTA's EZfare app has been replaced by the Bay Area's regional transit fare payment app, Clipper. You will only need a valid passport (or other valid travel document, see below) to enter Canada. Yes, there is. This page includes how it works, mobile payments and Clipper mobile app. It still says my trip is in progress, any way to cancel this? If you choose to provide bank account information, it may take up to 10 business days for Clipper to collect payment. If you did not receive email notifications, we may not have the correct email address for you, or our email may have been blocked by a spam filter. As part of our Whale Watching Guarantee, if you dont see whales on your San Juan Clipper whale watching trip, you will receive a voucher for another trip on us. Clipper is a regional transit card that can be used on all transit in the Bay Area. You will need to tag your card to a card reader or ticket machine to activate it. What should I do if my card is lost or stolen? Focusing on the Pacific Northwest, we've curated the best hotels and tours to help you explore the region we call home. -Sign up for Clipper-Access Clipper Account-Clipper Customer Service. U.S. Immigration/Passport Control will start processing passengers at least one hour before departure. Please contact our expert reservations agents to inquire about discounts for group bookings of 10+ guests. 3 1 1 Sponsored by Beverly Hills MD How to: Fix thinning brows. At check-in, bikes must be stripped of any packs, tire pumps, water bottles, etc., and a Bicycle Acceptance waiver must be completed and signed by the passenger. You will select your seats when making your booking. Heres how long youll need to wait to pick it up: If you need to use your value right away, reload your card in person at a retailer, staffed location or self-serve machine, and youll be able to use it immediately.