Dialogue Between Politician And Journalist On Corruption, Articles A

I use the Powershell API to create tickets based on an Excel spreadsheet. This entity's purpose is to describe a grouped set of Holiday entities assigned to an Autotask Internal location and used in tracking internal time off. Notes can be searched and viewed from one place using the Global Notes Search, accessed from > Home >Search > Global Notes Search or > Reports > Other >General. This entity's role is to describe any sort of note created by an Autotask user and associated with a Company entity as opposed to a Ticket Note. Three read only fields, MonitorID, MonitorTypeID, and RMMAlertID are currently available for use by the Autotask RMM integration only. The purchase approval option is available through Autotask procurement. The id value is set by the system and cannot be changed by the user; for example, if you attempt to specify a value for the id field when using the POSTAPI call, the create will fail. As you save each attachment, it will appear on the attachment grid. /*Timestamp format article. Log into Autotask and navigate to the menu on the left and click on Admin The time zone and holiday set of the associated location are applied to the resource's time entries and schedules. This entity describes an Autotask resource assigned to a task that is assigned to a service call. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. To complete the attachment process, you must save the note or time entry. Currently, the API provides the following actions: GET, PUT, PATCH, POST, and DELETE. Making statements based on opinion; back them up with references or personal experience. Thanks for your feedback. function SendLinkByMail(href) { The Deleted Ticket Activity log provides a list of ticket time entries, notes, and attachments that were deleted from your system. This entity allows you to track the progress of the opportunity and generate sales forecasts. A billing item may or may not be included in an invoice and billed to the customer. Select OK to apply; Setup Extension Callout. Do not confuse it with Currency local term selection, which is not available when using Multi-currency. While this is not possible in the UI, in the API, you can create tickets with a ticket category of 'API.'. For example, 'T20200615.0674.'. This entity contains notes for documents in Autotask. For more information or technical support about how to configure settings on the Autotask website, see the Autotask documentation. Roles are associated with a department, have a standard billing rate, and are assigned to resources for billing purposes. You use it to override your company's standard role rate for labor tracked against the contract. To learn more, refer to The Rich Text editor. I think I posted the beginning of that script in here that will get you connected via Powershell and how to create the ticket. This entity's purpose is to describe a list item associated with a UserDefinedFieldDefinition entity that has dataType = List. This entity enables you to increase inventory counts associated with the InventoryProducts entity. Provide feedback for the Documentation team. Press question mark to learn the rest of the keyboard shortcuts. 2. If the ticket has no associated posted items and Ticket.AccountID is changed, any associated (non-posted) Contract, TimeEntries, or TicketCosts are set to Null, along with any Service or ServiceBundle items associated with the TimeEntries or TicketCosts. On ticket grids, you can select the Add Note to Selected Tickets option from the bulk menu. Such ticket categories are hidden everywhere you select a ticket category . The status code getting printed here is 401! /*]]>*/Want to tell us more? If it is selected, you can update the status of all incidents. Although the data will remain intact and will be reportable, it will not be viewable in the ticket in Autotask. This entity is only used by multi-currency databases. Refer to Web Services APIsecurity settings. The entity exists for billing use purposes. This entity contains attachments for Knowledgebase articles in Autotask. Quote Items define a line item added to an Autotask Quote. IMPORTANT Except in the case of certain entities, when the APIreceives a request to update a field that contains Rich Text, the APIwill update the text-only version of the field and overwrite the data in the Rich Text field with plain text. It allows you to create, query, and update expense line items through the API. Every time i get a very helpful "Internal Server Error" message back, nothing else. Web Services is, however, aware of and will check existing multiple resources on a ticket and will not allow any resource to be assigned as primary resource if that resource is already a secondary resource. If QueueID does not meet the requirement specified by the associated ticket category's 'Queue is Required' setting, as listed below, an error will occur. Edit: oh and for the REST API, the ID field isn't needed, just so you are aware. The client can access and act on the entity's field parameters: supplying, updating, or deleting the field data. This includes the category field itself. This entity represents the categories for documents in Autotask. The RMA ticket category cannot be edited through the API. Click New; Tip - click the images to make them larger Want to talk about it? This entity's purpose is to describe a note associated with an Autotask Contract. This entity describes an adjustment to the quantity of units of a Service Bundle that are added to a Recurring Service Contract. The function of this entity is to describe the approval status of a project, ticket, or contract purchase cost created in Autotask. This entity describes an internal cost created for a resource-role combination for time entries on a specified contract. Other fields related to change request will accept values when Change Management is not enabled, but that data will not be available through the UI. This entity describes DNSrecords associated with Assets in Autotask. The Modules entity surfaces the availability and active status of modules (such as the Procurement module and the Inventory module)in Autotask. Tasks are associated with a Project and define work that must be done. If it does not exist, the ContractIDwill be set to null. The configurationItemType associates one or more user-defined fields with assets of the same type. Enter the recipient email address in the Email API Token to (optional) field and click Email Token (Optional) The sent email includes the API Key and the server URL to query. Update/Create Maximum Entities: The Web Service API calls can update or create a maximum of 200 objects with one call. If recipients are added or removed from the To: field on the Notification panel, the matching role-based check boxes will become selected or cleared. This entity describes an Autotask Inventory module Purchase Order. If a ticket has TicketType not equal to 'Change Request' and it has data in one or more the fields that are exclusive to Change Request tickets, then the ticket can be saved. This entity contains the attachments for the SalesOrders entity. CreatorResourceID can return a ContactID. If a law is new but its interpretation is vague, can the courts directly ask the drafters the intent and official interpretation of their law? A payment term specifies conditions and requirements for payment due on an Autotask invoice; for example, Net 30 days. QueueID requirement - The ticket's category (Ticket.TicketCategory) will determine whether or not Ticket.QueueID is required, based on the category's 'Queue is Required' setting. A new inactive ContactID value cannot be assigned on create() or update(). Visit our SOAPAPIlifecycle FAQ article to learn more. For information about dialog boxes and how they differ from browser pages, refer to Minimizing Dialog Boxes. This entity contains the attachments for the ExpenseReports entity. This allows the field to be cleared for tickets that are not Change Request type tickets. They can click New Ticket on the Autotask interface sub-navigation menu to open the New Ticket window. This entity describes one or more Autotask Assets (previously known as Configuration Items) assigned to a Ticket beyond the primary asset(ticket.configurationItemID). API users cannot be assigned as a resource to content such as opportunities or tickets, but they can be selected as a filter on fields and in widgets that are date, time . A Department is an association the application can use to manage resources, especially when assigning project tasks. A resource must have at least one role assignment. IMPORTANT Although you can query all resources, some objects contain fields that you cannot query. window.open(uri); /*