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Description As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. Learn more about the E-Verify program (Opens in a new window) . The latest news and updates, direct from Apple. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Copyright 2023 Apple Inc. All rights reserved. Apple's hiring process included a one-on-one interview with each manager from the store, as well as with the district manager. That's according to suppliers involved in Apple's iPhone supply chain. The next 10 days were essentially "Apple boot camp." For more details and to apply, visit, Apple Professional Training courses are available now at. Sometimes you take care of customers with advice or a solution on the spot, using your knowledge of current Apple technology to help with iPod, iPhone, and iPad devices. These cookies will be stored in your browser only with your consent. Working as a Technical Specialist at Apple in US: 417 Reviews | Indeed.com Start of main content Apple 73 4.1 Write a review Snapshot Why Join Us 11.7K Reviews 2.9K Jobs 100.8K Salaries Benefits 316 Q&A Interviews 51 Photos Want to work here? Apple technicians solve problems by identifying the issue, researching possible solutions and implementing the best solution. The mob used the electronics in the store to play music and record their dance routine. However one memory that sticks out above the rest was when a flash mob broke out in the middle of the store. Copyright 2023 Apple Inc. All rights reserved. They can also help businesses to develop and implement best practices for protecting their data. After diagnosing the device, technical specialists explain the repair options that meet the customer's needs and offer advice on the best course of action. Find out what an apple technical specialist does, how to get this job, and what it takes to succeed as an apple technical specialist. The Apple Certified Trainer program prepares you to deliver the App Development with Swift curriculum. In the US alone, Apple has 265 retail stores across 44 states. At the completion of each course, new certification exams are available to demonstrate competence achieved at each level with corresponding digital badges from Apple. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Were excited to work with Apple in our new chapter as a 501(c)(3) and ensure that the certification is available to anyone with the passion to take a new step forward in their career.. An Apple logo or digital badge is a seal of approval and a promise of excellence. However, we cannot independently confirm if the Weibo account has a proven track record. Choose from in-depth training tutorials to learn about building great apps or managing Apple devices. Sign up for notifications from Insider! Apple today launched updated professional training and certifications for IT support and management. Once basic core training was completed, we each were assigned a veteran employee to "shadow" this person is suppose to be your mentor. You may be communicating with customers about technical issues or non-technical issues. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelor's degree in computer science, information technology, computer engineering or another closely related field. At other times, you refer customers to support team members who get them up and running again. Navigate to our course pages through the links below. The Training Specialist works collaboratively with leadership and human resources leader to dev Training . Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. As an Apple Technical Specialist, you will need to be proficient in the use of Apple products and software. The redesigned training has moved to an online, self-paced format. Based on 3781 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City. We played ice-breaker games and learned everything Apple history, achievements, programs, the the company's mission statement, benefits and stock options. Its important to have a strong technical foundation in order to succeed in this role, so its a good idea to start by learning the basics of coding, web development, and graphic design. Roles based in Quebec require French language proficiency. Apple is an exciting place, and weird stuff happened every day, as can be expected in retail. The training has been completely redesigned and moved to an online, self-paced format. Hiring process: Well, I was working at Best Buy but I wanted something more exciting. At other times, you refer customers to support team members who get them up and running again. Theres a lot to like about the all-new Apple Professional Training courses, which give users a solid grounding in the concepts and theory around supporting and deploying Apple products, said Tom Bridge, the Mac Admins Foundations co-chair. I became inspired to spread the creativity bug and often found myself being thanked and praised when customers left the store with exactly what they needed. Add to Favourites IN-Technical Specialist. She confided in me that she had lost her son in a car accident and on this device was her final communication from her son, a voicemail with his closing words being "I love you Mom." Areas of work include Technical Support, Customer Administration Management, Program Support, Instructional Design, Training, Software Support Engineering, and Management. I agree to the Privacy Policy & Terms and Conditions. Apples most important resource, our soul, is our people. In order to become an Apple Technical Specialist, one must meet the following requirements: Education: Most employers require technical specialists to have a minimum of a bachelors degree in computer science, information technology, computer engineering or another closely related field. The exam costs aren't as crazy as CompTIA. The calendar has turned to March and Apple is rumored to have at least three product announcements planned between now and the end of April, including a 15-inch MacBook Air, a new Mac Pro tower, and a new iPhone 14 color option. attend the Apple Training course you want to become certified to deliver pass the associated certification exam at the Instructor Level Score (for technical training courses only) meet Apple's quality standards by demonstrating your ability to deliver the Apple Training course at a train-the-trainer (T3) session By helping Apple maintain strong relationships with customers, you are instrumental to our success. We also use third-party cookies that help us analyze and understand how you use this website. You maintain composure and customer focus while troubleshooting and solving issues. Apple Training Training Courses Offering individual, business, and technical training to keep you up to date on Apple products. OWC Thunderbolt Go Dock - Perfect for New MacBook Pros! All our courses are practical, hands-on, and led by trusted Apple experts. Filter our Apple training by your desired technology. Training & Experience: Apple technical specialists receive on-the-job training from their new employers. Two weeks passed with no contact, so I decided I would visit the Apple Store in the Westfarms Mall in Connecticut. US Bureau of Labor Statistics, Computer, and Information Systems Managers. View All Courses Questions? At Apple, the learning never ends, and team members continually support each other. We also boast an active community focused on purchasing decisions and technical aspects of the iPhone, iPod, iPad, and Mac platforms. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. By clicking Accept All, you consent to the use of ALL the cookies. Average salaries for Fujitsu Technical Systems Specialist: [salary]. Both full-time and part-time jobs are available. Lots of different people to learn from and meet. Bing sets this cookie to recognize unique web browsers visiting Microsoft sites. They will also learn about the software and hardware they will use on a daily basis. Upon successful completion of the exam, users will receive the Apple Certified IT Professional certification. All our courses are practical, hands-on, and led by trusted Apple experts. I guess the one part of the job I didn't look forward to was closing the store at night. Through an estimated 13 hours of content, users will cover developing a deployment strategy, using Apple Business Manager and Apple School Manager, and configuring devices with an MDM solution. You need a current, government-issued ID to check in with the proctor and begin the exam. Through articles and guided exercises, the course covers the tools, services, and best practices used by a help desk professional, technical coordinator, or service provider for an organizations Mac, iPhone, and iPad users. If youre applying for a position in San Francisco, review the San Francisco Fair Chance Ordinance guidelines (opens in a new window) applicable in your area. The _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. That followingSaturday,bright and early, I headed over to the event, which was incredibly crowded. Come eager to listen and learn from your team, your mentors, and your customers. You have excellent time management skills and can make decisions quickly. The Apple Device Support course teaches the tools, services, and best practices used by help desk professionals, technical coordinators, or service providers for an organization's Apple devices . The test_cookie is set by doubleclick.net and is used to determine if the user's browser supports cookies. Every day I would interact with people; young and old, rich and poor, and from all walks of life with different needs, wants, and budgets. Stay up to date with what you want to know. 325 reviews from Apple employees about working as a Technical Specialist at Apple. As a new 501(c)(3) organization, two key tenets of the Mac Admins Foundation are making a welcoming and accessible organization to expand the profession, and maintaining affordable access to all community resources. 50 features and changes you might have missed in macOS Ventura. Participation in Apple training and certification programs is subject to your adherence to and acceptance of the program policies in effect at the time you participate in the relevant exam or training. More people than ever are using Mac, iPad, and iPhone to do their best work, and the demand for Apple-certified IT professionals has never been greater, said Susan Prescott, Apples vice president of Enterprise and Education Marketing. Problem-solving skills: Apple technology is constantly changing, and technicians need to be able to adapt to new software and hardware. As part of that process, were rolling out Mac as a choice for our employees. Apple technical specialists have a wide range of responsibilities, which can include: The salary of a technical specialist can vary depending on their level of education, years of experience, and the company they work for. This might include experience with the Mac operating system, the iPhone, the iPad, and the various applications that are available for these devices. This includes knowing how to use the tools and equipment they need to complete their work. Apple Technical Specialists are the people who make sure that Apples products work as advertised. Apple's AR/VR headset is coming soon with eye- and gesture-tracking, dual 4K displays, M-series chips, and more. United States Department of Labor. By becoming an Apple technical specialist, you can set yourself apart from the competition and find success in this growing field. Mdia salaria de Training And Technical Assistance Specialist da empresa ICF em Washington Dc: Com base em 3781 salrios de Training And Technical Assistance Specialist na empresa ICF publicados de forma sigilosa por funcionrios em Washington Dc. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. The second level of training in the IT series is the Apple Deployment and Management course, which covers how to configure, manage, and secure Apple products using mobile device management (MDM). The average salary for a Technical Training Specialist is 64,558 per year in Strathroy (Canada). Apple is a drug-free workplace. Attention to detail can also help technicians troubleshoot problems and identify the source of issues. Becoming certified to repair Apple products requires passing exams through an online Authorized Testing Center. Ability to assess customers support needs when they arrive, then provide solutions or refer them to other team members, Flexibility to regularly rotate through different technical specialties and skill sets, Ability to thrive on change as products evolve. Of course, every employee's experience is different but we recently spoke with former Apple "specialist"AlbertAdolphusto find out what it wasreally like for him: Time at Apple: I worked for Apple in a Connecticutstore from October 2010 through May 2012. We will work with applicants to make any reasonable accommodations. You may be communicating with customers over the phone, in person or through email. Eligibility to earn a badge varies by geographical area and is determined by Apple and Apples partners. Set by the GDPR Cookie Consent plugin, this cookie is used to record the user consent for the cookies in the "Advertisement" category . Job training: Apple has a specially designed training program for all new employees, referred to as "Core" training. Both full-time and part-time jobs are available. click here to select a store and view pay information. At Apple, were not all the same. Great offering by Apple! Multiple sources informed MacRumors that Apple's PR team is planning a product briefing next week. Average salary for ICF Human Trafficking Training And Technical Assistance Specialist in Charles City, VA: [salary]. We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. They may also be responsible for providing support to Apple Authorized Service Providers. Access your favorite topics in a personalized feed while you're on the go. After customers purchase our products, youre the one who helps them get more out of their new Apple technology. Assess employee needs and develop tech training related courses and/or programs. Records the default button state of the corresponding category & the status of CCPA. Apple technology is complex, and technicians need to be precise when diagnosing and repairing devices. Badges are issued and managed through Credlys digital badging platform. Apple is an equal opportunity employer that is committed to inclusion and diversity. We believe deeply in inclusion in technology, so the new courses are self-paced and freely available, and we are working to ensure ability to pay isnt a barrier to earning Apple certification., Two new Apple Professional Training courses Apple Device Support, and Apple Deployment and Management are available today on training.apple.com. To maintain your certification, you must uphold a high standard of preparedness, and you may need to be recertified at Apples discretion. This cookie is set by GDPR Cookie Consent plugin. Reasonable Accommodation and Drug Free Workplace policy, Learn more about your EEO rights as an applicant. Apple introduces new professional training to support growing IT workforce, New online courses and certifications for Apple device support, deployment, and management prepare workers for in-demand careers. The GTT Project Specialist acts as primary liaison with our global customers on training project matters including cost estimates for training bids, schedules, planning, and more to ensure successful delivery of customer requirements. There is tons of support when needed and the training/onboarding process is great. The cookie is used to store the user consent for the cookies in the category "Other. If you have ever entered an Apple store in the morning you will see just how perfect every iPad, iPod, MacBook Pro have been aligned without fingerprints. Technical experts at the Apple Store provide customers with efficient, accurate support, fostering a positive bond with the Apple brand. Reason for leaving: I left in the summer of 2012 due to an opportune business internship in California. There were crazy long lines, especially for the iPad 2, and the iPhone 5. The entire store team benefits from your commitment to providing the best care for customers. The energy on these days rocked my world. Multiple rumors have indicated that a handful of design changes are coming to the iPhone 15 Pro and iPhone 15 Pro Max, but one that until now has gone under the radar is the possibility that the volume controls on the side of the device will be a single unified rocker button. At the Apple Store, you'll get the technical training you need for your role, and an experience you'll value for life. Apple Certified Trainer candidates are qualified based on technical proficiency and instructional skills. Learn more (Opens in a new window) . This provides the opportunity to progress as you grow and develop within a role. Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Apple is beyond advanced regarding employee benefits, interaction, and advancement between annually increased pay and job involvement. The Apple Authorized Training Center for Education program is an exclusive network of educational institutions that have demonstrated their quality to Apple. As a Technical Specialist, you help new owners get started and current ones get quick, efficient support developing strong, positive relationships with Apple. And thats our greatest strength. iOS 17 Wishlist What Do We Want to See? When a customer needs assistance, you quickly assess their situation. AppleCare Technician Training - Self-paced online program including training materials and diagnostic tools Apple Authorized Training Center - 2 to 5 day courses containing lectures, demonstrations and hands-on lab exercises Global Service Exchange - Self-paced training materials (only available to technicians employed by AASP's and SSP's) As technology becomes more complex, businesses will need to hire professionals who can help them understand and manage it. You maintain composure and customer focus while troubleshooting and solving issues. Come to us in your pursuit of success. Recertification exams for unexpired certifications cost $49. After submitting my application it was a waiting game. I can tell you, this is a task that takes hours to do, often taking the store's closing crew two to three hours to accomplish. To view your favourites, sign in with your Apple ID. We take affirmative action to ensure equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Come eager to listen and learn from your team, your mentors and your customers. Apple Inc. All rights reserved. Apple Inc. All rights reserved. Our training team can help you book training for your organisation or for a third party. TheApple Certified Trainer program is currently open only to schools in Europe, the Middle East, India, and Africa. I filled out Apple's online application, which consisted of a series of questions that I suppose helped them determine if I was "Apple material.". You as a Tech Training Specialist will: Participate in project intake and discovery processes when a software training component is identified to help determine priorities and support the change management a project will typically require. Based on 1 salaries posted anonymously by ICF Human Trafficking Training And Technical Assistance Specialist employees in Charles City, VA. You know, just like the things we make. Title(s) held: My official title was "specialist." Most of those employees agree that the 39-year-old Cupertino, California-based tech giant is a great place to work. Communication skills: Communication skills are essential in any technical role. MacBook and iPhone screens show Apples updated professional training and certifications for IT support and management. Learn more about your EEO rights as an applicant (Opens in a new window) . Apple has also partnered with the Mac Admins Foundation to ensure additional access to the new Apple exams. Ed Farm, an education nonprofit based in Birmingham, Alabama, will also offer prep courses for Apples certification exams this summer through the nonprofits ongoing partnership with Apple. The certification exam fees are waived for businesses that have been approved to be an Independent Repair Provider. And be amazed by what it does for yours. They may also move into management positions. When I worked at Apple, Geniuses were sent on an all-expenses-paid business trip for 14 days to Cupertino, California, for Genius training camp. Your work hours will be based on business needs. When a customer needs assistance, you quickly assess their situation. Copyright At the Apple Store, youll get the technical training you need for your role, and an experience youll value for life. Take proctored certification exams from your home or office. Take proctored certification exams from your home or office. When a customer needs assistance, you quickly assess their situation. Attention to detail: Attention to detail is the ability to notice small changes in a system or process. Under a partnered program of KellyConnect for Apple. Performance cookies are used to understand and analyze the key performance indexes of the website which helps in delivering a better user experience for the visitors. Although Melissa is now certified to repair Apple hardware, most of her role is dedicated to what she considers even more rewarding: customer experiences. Different together. Geniuses often made $25 to $30 an hour based on their tenure. Its a secure, shareable credential. NOW WATCH: The 6 best new features coming to Apple computers. When a customer needs assistance, you quickly assess their situation. That turned my pretty normal day of work into feeling as if I were on a set of a music video shoot. You're validated during a Train the Trainer (T3) where you demonstrate your ability to teach the Apple curriculum. I agree to the. As noted by YouTuber ZoneOfTech on Twitter, Apple typically uses two pins to attach each button to the chassis, but Apple today announced increased trade-in values for a limited number of older iPhone models in an effort to encourage customers to upgrade to the iPhone 14 lineup. By clicking Sign up, you agree to receive marketing emails from Insider Schedule your exam session in advance and plan to complete the exam in one sitting in a private space. Salary information comes from 13 data points collected directly from employees, users, and past and present job advertisements on Indeed in the past 36 months. Transforming Ford and delivering great value to our customers is being fueled by technology including enabling our people to do their best work with the best tools as we create the digital factory of the future, said Mike Amend, Fords chief enterprise technology officer. However, you may visit "Cookie Settings" to provide a controlled consent. When Jeronimo first interviewed with us, he realized that personality was even more important for this role than a tech-heavy resume. Necessary cookies are absolutely essential for the website to function properly. I also think readers might find the level of diversity among the talent at Apple very inspiring. The new courses are sequential and build on a user's skills as they progress, with new certification exams available to demonstrate competence at each level with corresponding digital badges. The certification program validates a technician's skills and knowledge to service devices on a per-product basis. And be amazed by what it does for yours. Quoting from the latest DigiTimes industry report: TSMC's N3E (3nm Apple plans to make the iPhone 14 and iPhone 14 Plus available in Yellow this spring, according to a Weibo post shared by Japanese blog Mac Otakara. Ultimately, its about enriching customers lives by reconnecting them with what they love about their Apple experience. Melissa is learning about more than technology. This cookie is set by the Google recaptcha service to identify bots to protect the website against malicious spam attacks. Apple device management and security company Jamf reported that its community of professionals who manage Apple products at work has grown by more than 150 percent since 2017 to more than 100k members.3 And companies like Ford are seeking to hire talent to manage their Apple products. Reasonable Accommodation and Drug Free Workplace policy Learn more (Opens in a new window) . The cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. The entire store team benefits from your commitment to providing the best care for customers. It works only in coordination with the primary cookie. Apple Specialist (Current Employee) - Boca Raton, FL - July 30, 2022. Whether youre helping customers get started with the Mac or finding answers to their questions about other Apple devices, youre ready to share knowledge and provide exceptional assistance. Apple participates in the E-Verify program in certain locations as required by law.Learn more about the E-Verify program (Opens in a new window) .