At Brussels Airport, extra baggage, for example, can only be paid for at check-in by debit or credit card. This policy does not apply to holidays departing from 1 May 2022. rebook your tickets if disruption or Covid rules derail your trip. We recommend you to first contact your airline to find out whether your flight can still take place, can be postponed or changed. Thomas Cook flights are 100% non-refundable. If the price of the new flight is higher than the original amount, you will have to pay the difference. The new policy allows holidaymakers to make one fee-free change to their booking - including the hotel and destination - regardless of whether they are affected by COVID-19. Any rebooked flight must be completed by 31 December 2023. Some changes are free and for some you will need to pay a fee. This programme offers these small-scale entrepreneurs the funds and professional support they need to help recover after the COVID-19 pandemic. Unfortunately, you cannot change the dates of your holiday, as this will be treated as a cancellation of your booking. We inform you about the necessary preparations as well as of the changes at the airport and during your flight. Lots of our package holidays use the airline of our sister company, TUI. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. Have you reserved a seat? When you pay you will be supplied with an ATOL Certificate. If the conditions and circumstances do not allow for a normal holiday and we are unable to offer our customer adequate support, we may cancel a trip in spite of the positive travel advice. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. To change the names of the passengers on your holiday, you need to contact TUI directly. You can find detailed information about the voucher and the conditionshere. Example: if your voucher was issued on 01/04/2020, you have until 01/04/2021 to book a new flight. When selecting your flight, if you choose a more basic fare, you will later be charged an admin fee of 31 to 41 (approx 26 to 35) per person, per flight to change the dates. All TUI fly bookings made before or on 31/08/2021 can change unlimited and free of charge up to 2 hours* before departure, to any other destination or other date that is available at the time of change. Ryanairs zero change fees policy only applies to bookings made between 26th December 2021 and 31st January 2022, for flight changes up to 30th September 2022. There is no general pandemic protection, but within the scope of travel cancellation and travel health insurance, you are also covered in the event of COVID-19 illness. It states that if you cant travel due to a lockdown travel ban or mandatory hotel quarantine, youll be entitled to a refund for flight(s), even if the flights arent cancelled. Did you book a room in an airport hotel upon arrival/departure through TUI, but your trip has been cancelled? Your travel agency can give you more information about this voucher. For more information, consult the website of the Belgian government (https://www.info-coronavirus.be/en/), the website of the Federal Public Service Foreign Affairs (https://diplomatie.belgium.be/en) or the embassy/consulate at your destination. As long as you booked a flight for which TUI fly is the operating airline, you would be entitled to a voucher, unless the flight was part of a package holiday. And all of our holidays are designed to help you Discover Your Smile. At some destinations, you do not need to have a test taken if you can prove that you recently recovered from COVID-19. If you booked prior to 16 February 2022, youll need to check what Virgin Atlantics policies were at the time of booking, via their Earlier Policies on the No Change Fees policy webpage. Depleting cash reserves is a short-term impact but in the long term COVID-19 may spur drastic changes across the traveler landscape. International travel this summer is looking uncertain (Image . You will be responsible for paying the amendment fee of 25 per person. Though travel corridors are in place, allowing for quarantine-free travel for Britons, these can change . While you're away. Registered address: Wigmore House, Wigmore Lane, Luton,Bedfordshire,United Kingdom, LU2 9TN, About TUI MyTUI app Cookies Notice Manage Cookie Preferences Privacy Notice Terms & Conditions Credit card fees Media Centre Travel Jobs Affiliates Discover Lakes & Mountains Discover Weddings App Store for Ios Google Play Store Travel Money Holiday Budget Calculator TUI Group document.getElementById("copyRightYear").innerHTML = "© " + new Date().getFullYear() + " TUI Group"; First Choice Holiday Brochures Travel After Brexit Holiday Weather. This way we will be able to travel together safely and without worries.We do everything within our power to keep this information up to date,but we count on you to also seek information before your departure. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. If you need assistance you can contact TUI directly. Thats why we want to suggest an alternative flight from the TUI fly flight schedule. Your file will be processed as soon as possible. Once your booking has been cancelled, you can expect to receive a cancellation invoice within 14 days. ATOL protection does not apply to the other holiday and travel services listed on this website. Can I cancel my holiday with SpareFare is the biggest travel marketplace with a secure exchange system you can trust. Zonder deze cookies kan de website niet naar behoren werken. TUI fly has made the necessary arrangements to ensure that you can travel safely and without worries. Your country of destination may set additional requirements. Yes, the voucher you received remains valid and can be used to book a new flight with TUI fly. You can't make an Atol claim for a cancelled flight. We do everything within our power to continuously update this overview,but we count on you to also seek information before your departure. The travel company Tui has narrowed its annual losses but is reviewing whether to make cuts to the remainder of its winter programme in light of rising coronavirus cases and the spread of the . You will receive the voucher by e-mail. Important Note: Your deposit is non-refundable and TUI may not be able to refund added elements of your holiday. Thanks to our partner you can easily book a private transfer from your home to the airport. Contact your travel agent or call +32 (0) 2 717 86 61 to take out this insurance. We ask you to read this information carefully, so you are prepared for your trip, and advise you to read it again 1 day before your departure, as the information may have been updated in the meantime. Call them at 0902 150 45 (0.75 euros / min). The table below outlines the termination fees: Percentage of your holiday price TUI will keep as a fee. It pays to book with an airline that offers decent flexibility in its booking policy. This applies to all travellers. How much will it cost to change or transfer my TUI holiday? Under their flexible booking policies, the Hilton and Marriott often let guests cancel 24 hours before their arrival. Close, Our top deals tailored to you, straight to your inbox Sign up for offers. Transfer your booking up to the date that the balance for . You can request this certificate via. Did you book an excursion, a football match, a museum ticket or another experience via GO TUI, but your trip has been cancelled? a scarf), masks with an exhaust valve or face shields cannot be used as a face mask. Completing the PLF form on paper is no longer valid, a printout of the electronically completed PLF is valid. If you have not arranged travel insurance with TUI, please contact your insurance provider. EasyJet and TUI have updated their policies on rebooking flights and holidays after travel rules were changed to prevent the spread of the Omicron COVID variant. Our partners are doing the best they can to help you! That depends on the measures that are applicable at the airport concerned. This costs more up front. Send your cancellation to admin@holidaytaxis.com or, in case of an emergency, call them at +44 1273 828 200. Jet2 has flexibility baked into its general terms and conditions. For more information, consult the website of the Belgian government (. Absolutely! You can consult the conditions on our corona conditions page: https://www.tui.be/nl/corona-maatregelen-bestemmingen. Hun doel is advertenties weergeven die zijn toegesneden op en relevant zijn voor de individuele gebruiker. The issue date and the expiry date of the initially issued voucher will remain applicable. Starting on the issue date, you have one year to book a new trip. Recovered from COVID-19 at least 11 days after testing positive within the last 180 days. A few minutes before the event . Jet2, easyJet, TUI and Ryan Air have all updated their coronavirus policies after the news of the quarantine hotels. By the end of March TUI was receiving 1.5 million calls a day to its contact centre, compared to the 5 million calls it would expect in a standard year. SpareFare is an online platform connecting people who have bought a flight ticket or a hotel reservation but cannot use it anymore, with people who are looking for plane tickets on sale and discounted hotel rooms. Yes, the TUI fly web portal has been reopened. Articles of clothing (e.g. When we looked at flights to Budapest from London Luton in July 2022 for example, the difference between a basic and Wizz Flex return fare was an extra 30 per person. This is the person who signed the agreement and/or who registered as the holder of the booking during the booking process. I have booked a trip with another airline then TUI fly but I cant wear a face mask on the plane for medical reasons, what should I do? You can upgrade a service, add on a flight extra, upgrade a room type or board basis, among other changes. How much will it cost to cancel my TUI holiday? 14/7 day policy: Travelers can get a full refund if they cancel at least 14 days before check-in and a 50% refund (not including the service fee) if they cancel at least seven days before check-in . The Corona certificate can be requested via MijnGezondheid.be, Mijn burgerprofiel or via the mobile app CovidSafeBe. See our frequently asked questions relating to COVID-19, covering both before you travel and while you're away, so you can book with confidence. Registered address: Wigmore House, Wigmore Lane, Luton, Bedfordshire, United Kingdom, LU2 9TN. For instance, if you have to cancel your trip due to a COVID-19 infection, up to 100% of the price you paid for your trip will be reimbursed. Before committing to any accommodation booking, read through the provider's terms and conditions. TUI allow you to transfer your holiday in the name of another person. Choose this convenient service for both your departure and when you return home. GBp. Only if you are unable to wear a mouth mask on the plane for medical reasons do we request that you wear a splash screen, known as a face shield. Here, you'll find info on what you need to do to comply with the entry requirements for the country you're travelling to. When heading on holiday, the safest option is to choose a package holiday provider with a great flexible booking policy. Once you have arrived at your destination, the rules with respect to wearing face masks depend on the country. When your flight is cancelled or changed, you should change or cancel these extras by contacting the relevant supplier to amend or cancel your reservation. If you are unable to present the code, you will be denied access to the plane. TUI said: "We want to offer our customers flexibility and choice this summer, so where borders are open and FCDO advice allows travel, we will operate to those destinations as planned. You can read about the requirements for your destination on our Corona Measures page: https://www.tuifly.be/en/corona-measures. Do you prefer a cash refund? The insurance company will make a 75% refund of the cancellation costs. You can book this All-Risk insurance up to 57 days prior to your departure. Do you need to get in touch with them urgently? See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. With thousands of flights being cancelled this summer, it's really important to book your flights with a flexible provider. The TUI Care Foundation has also worked tirelessly since 2020 to support over 560 travel and tourism entrepreneurs during the pandemic with a COVID Relief Fund. This applies to new bookings made between 23 July 2020 and 30 September 2020 for travel between 20 August 2020 and 30 April 2021 using TUI Airways flights for TUI . For Morocco: +212 5 22 63 46 00 (local tariff), For France: 0899 190 043 (max. By clicking a link you are consenting to this. You can contact them by e-mail info@quickparking.nl or call them at +31 20 717 97 00. The departure date can also be after 01/04/2021. You dont need to contact us yourself. In order to guarantee a proper follow-up, VisumCentrale asks that you contact them by e-mail: info@visumcentrale.be. If you do not have a cancellation insurance or if your insurance does not provide sufficient coverage, you can contact our Customer Services Center. Attention: a refund is only possible if you have not yet used the voucher. The pace of holiday bookings is slowing down after the emergence of the Omicron coronavirus variant, holiday giant Tui has said. All TUI fly bookings made from 01/09/2021 until 30/09/2021 can change 1 time and free of charge up to 7 days* before departure, to any other destination or later date until 31/12/2021. For Morocco: +212 5 22 63 46 00 (local tariff) For France: 0899 190 043 (max. And all of our holidays are designed to help you Discover Your Smile. We explain the complaints procedure in our guide to complaining about your package holiday company. *if possible. If we already have your payment details, the amount will be refunded automatically through the same channel and you need not do anything. REFUND CREDIT. If you purchased TUI Travel Insurance and believe you may need to notify us of a claim, please call AXA Insurance on 0330 024 8094. We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. We ask you to check in online prior to your flight if possible. You are required to officially cancel your trip and file a damage claim. Can I cancel a flight I booked with Kiwi.com? And this Intercontinental - where Decman booked - two days prior. We are like eBay for travel with the added benefit of secure exchanges and expert customer support. You can contact GO TUI by e-mail help@gotui.com or by telephone at +32 78 149 258 in case of an emergency. You can also find the most recently updated information in the frequently asked questions below. Service on board has been adjusted so as to maximally limit contact. Attention: a refund is only possible if you have not yet used the voucher. If you want to cancel your TUI holiday you must pay a termination fee. Click here for more information. TUI Belgium uses several kinds of cookies. -4.20 -2.51%. Registered in England No: 2830117 ATOL No: 2524 . Until that date, the existing rules for foreign travel will remain in force. See gov.uk/foreign-travel-advice - for FCDO travel advice about individual destinations. More information can be found hereunder. If the result of your test is positive, you have to go into quarantine. VisumCentrale processes each file separately and will try to give you all necessary information as quickly as possible. Covid cancellation policy? You will not have to pay the difference. a PCR test, a PLF form, proof of essential travel, An overview of the travel formalities for each country can be found at https://www.tuifly.be/en/legal/reiseformalitaten. Please take into account that you have to retain or upgrade your insurance products. You'll always find the latest information on the FCDO website and on our 24/7 Travel Alerts page . Cruise lines have continued to modify their vaccination and testing policies surrounding COVID-19. You should contact TUI by email or in writing 7 days or more before the booking. Wondering what documents you need for your destination? Is it not possible to travel to your destination and pick up your rental car? Regardless of vaccination status, you'll no longer require a test, won't need to show proof of vaccination, or complete a Passenger Locator Form. If you booked flights with BA before 8 June, you will still be covered by the guarantee and you will be able to either change your flight or cancel and request a voucher for free right up until check-in closes. TUI has waived cancellation fees and is offering customers a 20% bonus if they choose to . You need to be in the possession of proof that you have taken a COVID-19 (PCR) test and that the result is negative. Always check the relevant rules and regulations applicable in Belgium and abroad, imposed by the competent authorities. However, you have to have a proof of vaccination. It is possible to do an antigen test. If you do receive an ATOL Certificate but all the parts of your trip are not listed on it, those parts will not be ATOL protected. Signing the TUI fly COVID-19 statement is even possible until 1 hour before departure. If you select plane, you need to enter the flight number, seat number and date of arrival. A TUI fly MARK voucher is not a TUI fly Corona voucher and has nothing to do with a flight you may have booked. The value of your refund credit is the sum you paid for your original holiday less any amendment or cancellation fees you have paid and not including any extras like travel insurance and seat upgrades. Other airlines including Wizzair wont allow you to rebook for free even if you test positive for Covid-19, unless you specifically opted for a flexible fare when booking. You are on the Belgian website. All remaining COVID-19 restrictions were removed for UK arrivals on 18 March 2022. However, you should wait until you receive the voucher by e-mail. The advice can change so check regularly for updates. If a TUI holiday is cancelled due to coronavirus, customers are able to change their booking to a . Just a moment while we perform our search Een gedetailleerd overzicht van alle cookies die we gebruiken kan je raadplegen via, We do everything within our power to keep this information up to date, but we count on you to also seek information before your departure. Babs refund credits are backed by Abta/Atol. If you have a cancellation insurance, you will in most cases not be able to cancel on account of the coronavirus. TUI fly MARK vouchers are easily recognisable by the mention MARK. Airlines currently offering travel flexibility If you change your booking, the premium will be deducted from the new travel price. package holiday provider with a great flexible booking policy, Virgin Atlantics current flexible policy, Find out which insurance companies offer the most complete Covid cover, Holiday checklist: Your guide to hassle-free holidays in 2021, Everything you need to know about using the NHS app as a vaccine passport for travel, Strike dates March 2023: days to avoid booking holidays and what to do if you are travelling, Why it pays to go on an all-inclusive cruise, UK holidaymakers will need an e-visa to visit the EU from 2024, Online travel agent flight deals: why the price is almost always too good to be true. . With TUI you can now book your whole holiday or just the bits that suit you - just the flight, your accommodation, your car hire and much more. Suitable face masks are surgical masks as well as non-medical masks that are large enough to fully cover the mouth, nose and chin. A voucher will only be issued in cases where TUI fly cancelled a flight due to the situation of force majeure caused by the coronavirus. If you do not receive an ATOL Certificate then the booking will not be ATOL protected. For some destinations, you dont need to take a test if you have been fully vaccinated for at least 14 days. If you wish to cancel your TUI holiday, please do so by using our 'Manage My Booking' service. The termination fee depends on how many days before the booking you inform TUI of your cancelation. Each passenger has the responsibility to ensure that he/she carries the required travel documents and is aware of the formalities for travel in Belgium and abroad. The voucher for the total amount will be sent to the passenger-main booker in the name and for the account of the passenger-main booker and his/her travel companions. You should take into account a processing time of approximately 6 weeks, due to the large number of requests. Babies and children under the age of 12 travelling with an adult, can be included in the form of the adult accompanying them. See gov.uk/travelaware and follow @FCDOtravelGovUK on Twitter and Facebook.com/FCDOtravel - for the latest general FCDO travel advice, including coronavirus travel guidance, security and local laws, and passport and visa information. For Covid related reasons you can also make a fee-free change right up until your day of departure. There might be additional fees resulting from the change, but the TUI representatives will let you know if this is the case. Booking conditions. That's why we strongly advise against taking a test at the destination. For all flights and holidays up to April 30, 2022, the firm will let you change the . Here's what to do if you need to change your holiday details or amend or cancel your booking with Crystal Ski Holidays. You can consult the measures and safety regulations imposed by TUI and at the destinations here: https://www.tui.be/nl/corona-maatregelen-bestemmingen. This measure applies to all TUI fly flights that had to be/are cancelled due to the coronavirus and for which TUI fly has issued/issues a voucher. Important Note: Keep in mind that some parts of your holiday package like activities, transportation, attraction tickets might be non-refundable. This means that the new date of departure can fall after this period of one year, as long as the booking is made at the latest one year after the issue date. You can check the entry conditions of our destination on this page: https://www.tuifly.be/en/corona-measures. With Cunard you can book with confidence thanks to our flexible transfer policy, cruise protection, and travel insurance guidance. By clicking Agree, you give your consent to the installation of all cookies described above. No entry requirements COVID-19. TUI fly is your trusted partner for safe travelling. Print the QR code or save it on a digital device and keep it ready at check-in. In response to recent developments around COVID-19, some airlines are offering adjustments to cancellation policies and change fees. We also like to install cookies for a better user experience. You can use the voucher for all TUI fly flights available at that moment.