Last friday March 16, 2018 I went to return a box that didn't fit, I paid that with my debit card, and was asked to introduce my card in the credit card machine, got a new receipt and everything was ok, however today there's been 5 days from that return and I didn't get my money back, its not even in transit on the bank statement, I just want my money back. NO ONE! The cashier was asking for my ID. I Bought 2 Jackets And Returned One Of Them The Same Day. This is just not right. I have made plenty of returns with no issues. When I ask why. Head over to your nearest Hobby Lobby store to return an item you bought from the store or from the website. Still, where is my $2.24 or $2.25 tax return?!?! I bought a casual dress for this summer, I got home and went to hang it up in my closet and noticed a HUGE hole in the front of it. I paid debit and wanted to return an iteam back and i had my receipt but forgot my debit card why cant i get cash back its basically the same thing just on a card i would understand credit but that wasnt the case,Whats the reason? I bought underwear from Ross that turned out to be too big. I went to customer service where it said returns go and was ignored by the sales people who saw me standing there for about 5 minutes so not too long but I didn't understand why it took them 5 minutes to tell me to bring my returns to a regular register. Went to Ross at the Kendall and US1, Miami, Fl. As a Ross employee I'll clarify some of these incidents for you. I feel ripped off. I bought a stuff in Ross at Memorial Tulsa, I was going to return the item at Ross 41st&Yale Tulsa on 12/29/2021 around 7 pm and I have the receipt, tag still on the item, never use the item and that's less than 30 days. You can exchange any item within 30 days or after 30 days of the purchase to get your item exchanged. I had no idea about this policy bc I have not returned anything as I can recall about to Ross's before. A receipt is the prime proof of purchase at Ross. Merchandise can only be returned to Ross Stores with a Fine Jewelry Department. Have you ever returned something at Ross before and not received the tax return? I felt discriminated against and for good reason that I will not go into here. With Ross, it's better to really think before you buy. Because I only buy name brand items, I've never had a problem with the quality of the clothing. Really, Like I Didn't Need An I.D. Ross sells a bunch of different categories of household, travel, clothing, and other merchandise. Refunds, store credit or exchanges will not be given on select categories of merchandise without a receipt. They are maintaining proper social distancing by allowing a limited number of customers at one time. Then I was out of country for 3 weeks. $7.00, paid with check. Daily health checkups of all the associates working in the store. I have been holding to these with receipt waiting for them in Dubois PA to open back up. Whether you make payment with the credit card in person at a retail store, online, via phone or through the mail from a catalog, proof of your purchase is simple to locate. I was a loyal Ross customer but after this? 2. However my advice to you as my fellow consumers are as follow: Callback tomorrow and speak to someone else. I have been to Leesburg Ross store several times, first some cashiers are really rude, and they act as if you are taking their time, they forget that if customers do not go to their store they will not have a job, second, I purchased some clothes and I wanted to return one, because I got pregnant and they no longer fit, but the cashier said it would be .49 cents for a $59.99 dress. The store executives will help you with your return or exchange. 5) Understand that we live in a not so great world and people are scandalous and steal stuff and then try and return it. Why can't Ross honor a legitimate mistake. Every receipt has the employee number belonging to the associate who rang you up, it also has the date, time and which register it was rung up on. Debit and credit card refunds will be available in up to 10 business days. I went back within an hour with my receipt to exchange for smaller size because he needed to wear it that night. I Had My Receipt And Used Cash. The swimwear and lingerie return policy is the same as the store return policy with one addition: all swimwear and lingerie returns or exchanges must have the original ticket attached. A couple days later I checked my credit card and did not see the credit on my account. I went to the location immediately (7/8/2018) between 5:00 p.m. and 5:15 P.M., with original receipt in hand. The refund verification system used by this retailer requires that the receipt number be entered into it, and consumers must also provide a valid picture ID at time of refund. My experience for buying at ross wasn't good at all. The cashier did not give me a receipt and I thought the shoes were just recorded onto the computer. First time I go to Ross and they say they can give me a credit with something I bought 3 months ago, with a receipt, if no receipt than they give you a credit, only at Flagler Ross has that ever happened to me, thank god I never come here, I had same issue returning an item. I did leave the designer tags intact. Tambria Spencer Please explain why the Ross refund. She said items go on sale every week. When you return that product which is purchased through a debit card, your return will be added back to your bank account via your debit card. TrippingGoat 2 yr. ago Because it was washed now I can't return it. In how many days can we return the product? You can bring it back, youll just have to settle for store credit or an even exchange. TX. Be prepared to provide personal information to verify your identity, which may include your address, account number, or social security number. Frustrated, she walked away and I asked her - Do you have the receipt? Know How To Purchase Stamps & Other Postal Supplies, Where is Certo in Walmart? Response was yes they should but sorry. I walked over the Ross by my work. It is an instrument that can be used to: Avail of banking services such as cash withdrawal, balance enquiry etc., from any ATM and Micro ATM. Companies use this information when issuing store credit cards to access the risk. This could be your state photo id, drivers license, passport, or military id. WOW! Never opened the wig. I will keep shopping there. You dont need a tag either but you will need your Id for all returns. Manager and associate both said "do what you gotta do." Beyond that, it's up to the bank whether to refund your account. They apologized and said that they couldn't do anything about it. I won't but a thing from that ratty store again. In the best-case scenario it could take up to 3 days depending on your bank. This lady needs some training on how to treat customers. The exception to this is if you pay with a check. Gordmans is bigger, has more options, better quality, and a 2 month return policy with or with out tags and a receipt and they allow you to return damaged items. IS THERE A TIME LIMIT UNDER ABOVE CONDITIONS TO GET STORE CREDIT FOR WHAT I PAID? Our guide will cover everything about the Ross return policy. If you don't have the invoice, simply call 1-800-888-0321. Debit Card A debit card is a plastic card that provides the cardholder electronic access to his/her bank account(s). The company gives the Walter treatment "Get Your Sh*t and Get Out!" I'm just hoping that someone can explain this policy to me. I bought table lamp 5 weeks ago and all of sudden the lamp stop working. I had to argue with store clerk. In cases where jewelry is involved, it's always best to take it back to the store you purchased it at. What's the return policy? Learn how your comment data is processed. The problem was your store machinery, your inept clerk and by the way, there were customers leaving merchandise and walking out - tired of waiting in line 15-25 people deep! If you have trouble accessing this website, please call 8003351115. She was extremely rude and I left store in extreme disappointment. I am another Ross employee that explain some issues stated here. Did not realize they did not give me my senior discount until next day, I loaded everything in car and went back to same store. Who do I contact about this issue.? The 55+ Tuesday Discount is a program exclusively for customers 55 years of age or older. A five (5) day waiting period is required for a cash refund on all merchandise purchased with a check. They wanted to know if that would be an issue. Ross gives you 30 days to return items from the date of purchase. Our return policies are always subject to local, state and federal restrictions. If you do not have the tags, it may be hard for us the verify the item on the receipt. slap my items down and push them away so the next customer could be helped. Thought I would add my experience hope it helps because I came to this site also wondering when my return would go back on my card. Is a Ross Dress for Less catalog available? I would Can you help me locate merchandise? So for me it did not take long. Yes the ID is needed for purchases made within 24 hours. She then tells me to try to sell them on let go. All the basic conditions of Ross return policy also apply to holiday returns. 4) stop trippen on stuff and think realistically if you were in the cashiers spot what would you do and remember don't make them try and compromise there jobs for a small $1 savings. Can my grandmother get her money back? In San Diego store: I returned pair of silver earrings today and manager said since I "tried them on" they had to be thrown away. Tap debit card. As I was trying to speak she would not even have the courtesy to hear me out! I requested a manager and he was the manager. so i had a handbag that I recently bought and they said that they couldnt take it back without a receipt even for store credit and it doesnt say anything on the receipt or website that says that. 1. if you try to return any item over a year in original condition with tags and receipt, we can take it back. She expressed a desire to simply get a credit to buy another dress that would fit. I'm not a habitual Ross shopper. Be sure to check items especially clothing closely before purchasing. He said more than once - "What is required is a State or Federal ID and your ID is local". (she has not even tried yet). Return Credits. He stated on the back of the receipt. Due to reading unfavorable online reviews on Amazon, I decided to return it. No, the companys policies and agreements with its vendors prohibit it from selling merchandise to any company or person that buys with the intent to resell the goods to someone else. I love Ross and I hate the customer services at Ross stores. I shop at Ross frequently and hope to not jinx myself here, but I never had a problem with returns in Salisbury. I was appalled!!! (ridiculous & unnecessary). If . Is this even legal? Maybe it was a shirt or even jeans that was for pregnant people and you want to return it then they say "sorry you can't return this item because you wore it once." If tags are detached the item will not be accepted. A credit card is guarded from fraudulent activity and some . The cashier that was working the return counter was too busy hanging up clothes. All purchases must be made in person in our stores. Nonsense!!!!! Did you forget the return deadline? This holiday season return policy gives their customers an additional 30 days to return merchandise to Ross. Regardless of how inexpensive the items may be. I wasn't looking, but I stumbled across a beautiful roomy hot pink purse that was both vegan, led-free, and only $19.99! Start Return Online. The cashier at ross returned my Item and said that she's going to give me store credit but she only gave me a receipt and no store credit . Picture frames, shoes, etc. You can explore one of the other refund avenues below instead. Texas. Get it together Ross. So if my math is correct I should either get a discount or you should pay me for taking off the hangers. I read Ross return policy but didn't find any thing about returning within 24 hours require ID. Ask me why I do not know, that is a corporate question. You can ask for an exchange only if the software turns out to be defective. I tried to return items bought for my daughters room makeover. When making a return where your original form of payment was a debit card, your return will be added back to your back account via your debit card. They are providing sanitization to all customers and associates. The Jewelry must be in its original condition and their quality assurance specialist will review the Jewelry before issuing a refund. What is going on. Wife bought a pair of shoes at Ross over 9 months ago. Horrible Return Policy. Best Selling Brand Options, Does Costco Sell Stamps? Did not want give to know. I bought some cologne for my yesterday an my smell it and he didn't so I tried to take it back to they said no I will no longer shop at ross. Ill keep this list updated in case new items are added to their exceptions list. The subtotal of the items I purchased before the $24.99 return was $60.92. All other terms of our standard Return Policy apply. And if any return is found suspicious by the system, it would be declined for refund or exchange. You can return items after 30 days, but you will be refunded to you as store credit. 10. It was purchased on 12/24 and returned on 12/26. Now I'm angry why did she lie to me. I was told they could not help me as my drivers license was blocked, but to call a 1-800 number to see if they could do anything for me. They are providing disinfectant wipes to sanitize the cart before using it. I purchased a pair of $35 earrings for my seven year-old grand-daughter's Christmas gift on 12/12/15. I have returned items before, with the receipts, and have had no problems. It was finally my turn next and up walked another customer who shouted out, "who will be taking me with a return?" Why would you have a manger in a store that cannot make decisions. Generally, direct deposit payments will be made to eligible taxpayers who e-filed their 2020 CA tax return and received their CA tax refund by direct deposit. Ross has a very strict return policy because we are a discounted store, we already offer very low prices. I tried to return something I had never used with a receipt and because it had been discounted, they would not return it. Could not return summer items given as gift. *Required Fields. The sad thing is that they have been my favorite stores but I will not tolerate being treated with disrespect. She just kept interrupting me and would say it doesn't matter!!!