Minutes. I log in and completed checkout only to realize that when logging in, the system changed my theater selection. I hadn't heard about their AWFUL CUSTOMER SERVICE. You must be 21 or older to purchase tickets in Balcony and Director's Suites. Signifies that the rating board believes that most American parents would feel that the film is patently adult and that children age 17 and under should not be admitted to it. For tickets purchased through other ticketing agencies, guests must contact the agency direct before the scheduled movie showtime to request a refund. The Paragon Village 12 no longer has a dress code, as of January 31, 2018. Explicit sex scenes and scenes of drug use are absent; nudity, if present, is seen only briefly, horror and violence do not exceed moderate levels. Answer (1 of 4): What you do is go to the movie theater and either type that number into the ticket kiosk to get your ticket or tickets, take it to box office to get your ticket, or to podium, where they can type it into the scanner and approve it. Purchase tickets had a flat tire on my way to theater 2 minutes after the movie scheduled time I went online to try get a credit on my account was given an error no able to get credit, contacted customer service and was told to email customer service heard back from them that they will not credit me. Retrieve from your Fandango account: https://www.fandango.com I used Fandango to purchase tix for the new Star Wars movie. in /nfs/c05/h04/mnt/113983/domains/toragrafix.com/html/wp-content . I had a line of people behind me and had to by tickets again to get in. Especially if it has anything to do with Fandango. Check balance. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. I complained bc the other 2/3 spots are also taken by Avengers tickets and they sent me 3 vouchers. Passes are not accepted for any opening night fan event, double feature, marathon event or Dreamscape at AMC experience. Patrons 17 to 20 years of age may only purchase more than one ticket if they are able to provide photo I.D. It was not the theater I had selected and we realized that when they could not scan the ticket code. AMC gift cards that start with 6006 . Lowe and behold I had an email in key spam account. Only to tell me they cant help me & will have to send it to the corporate office. This is a small fee the company uses to cover some expenses they are left with once they complete the refund. Please call theatre for any local restrictions. If you have an AMC Gold or Silver ticket(s), please email clear pictures of the front and back of the ticket(s) to, Black Tickets are valid for one admission to any movie. All seating designated as handicapped with the familiar wheelchair symbol is reserved for the disabled and their companions. Movie tickets purchased through Regals mobile apps or websites include non-refundable convenience fees. Here is just a fraction of what we do best: Solving credit card issues with no hassle, Ending your useless subscriptions without losing money, Scheduling DMV appointments with just a few clicks, Securing fast and easy refunds for delayed or canceled flights, Helping you deal with bills you can't pay, Jumping the phone queue when getting in touch with customer service reps, How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? Nudity, sex scenes, and scenes of drug use are absent; violence is minimal; snippets of dialogue may go beyond polite conversation but do not go beyond common everyday expressions. Yes! Total RIP OFF. No, you cant. Click on the link you can find under a headline Refund/Exchange. Please click here for further details on how to use your Fandango gift card. Online orders can be paid with Visa, MasterCard, American Express and Discover. All AMC Classic, AMC and AMC Dine-In theatres in the United States will honor AMC Gift Cards. Do the ratings indicate if a movie is good or bad? Films in 3-D may not be available at all locations. I have the exact same error. Honestly you can probably buy tickets in person, though thats not ideal with reserved seating you can still get in. You can receive refunds for tickets up to 60 minutes before the showtime. These websites are not legitimate AMC partners and unfortunately AMC cannot honor confirmation receipts or other purchase evidence from these sites to retrieve tickets for guests. 34. I tried to immediately request an exchange or refund but customer service would not answer chat and the posted movie time was 5:00 and it was 5:03. Open it in your web browserand start exploring the services we can offer. Buy movie tickets in advance, find theater showtimes, view trailers, read reviews and more at Fandango. REG reserves the right to refuse entrance to anyone that cannot present valid photo identification along with a ticket for the proper show time for the NC17 rated film. While users are typically satisfied with the service this company provides, there are cases when customers were displeased with the way the company handled their complaints, cancelations, and refund requests. I have a QR code that is apparently my "mobile ticket" on the app. If you prefer calling, you can request a refund on the phone. The ease of using Fandango was easy. The ultimate first world problem! Warning: "continue" targeting switch is equivalent to "break".Did you mean to use "continue 2"? You can exchange the ticket for credit and reuse it for future purchases. Had a similar problem too, but haven't fixed it yet since I don't know who to call. For current terms and conditions, a complete listing of applicable surcharges, exclusions, AMC Theatres brands and restrictions, please visit, Yellow Tickets are valid for one admission to any movie. I can guarantee you. Do You Sell Group Tickets? DoNotPay can help you save big bucks on all lifes trifles! All tickets purchased with a gift card are non-refundable and cant be exchanged for any kind of credit. Please note: tickets or receipts may not be printed from our app. Regal Entertainment Group has a policy of opening several minutes prior to the first showing of the day to allow sufficient time for our clientele to obtain access to our facilities and to purchase tickets. We are proud to partner with studios to promote feature films and will run giveaways and social contests. There are certainly a handful of movies I would like to see before then, so hopefully this gets resolved. When I talked to the rep, he said THE PROMOTION IS OVER AND THERE'S NOTHING I CAN DO. In certain markets, film studios sometimes allocate films among theaters in that area. We are not unfamiliar w/ the use of a computer. Always look for the "No Passes" or "Special Engagement" description next to the film title. View number of available credits for your Movie Club account. (along with its affiliate websites) is the place to get informed about and buy tickets for movies all around the U.S. and beyond. But other than that, I think it's better just to buy the tickets from the box office, because by using Fandango it will cost you more money to buy the tickets then it would if you had just waited and bought them at the theater. While we would love to play every movie, especially the big blockbusters that we know our customers want to see, we don't always have that choice - the film studios decide which theater gets to play certain films. I'm now complaining to corporate Fandango is awful! For purchases made online via Regals mobile apps or websites please follow the refund tickets link on the confirmation email you received or use our Contact Us form on the website. Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. Please check your local theater under the Ticket Pricing tab. A student discount is available at the box office and student ID must be presented at the time of ticket purchase. If you need to change your seats or change your showtime, you must visit the box office prior to the showtime. *Excludes 3D and you must have your birth date registered. for additional tickets. What is Considered a "Holiday" in Terms of Exclusions for Discounts on Ticket Pricing? Somehow I was a VIP member and they keep sending $5 coupons for accumulated points. No, the rating system is strictly voluntary and carries no force of law. View our, Yes. Tickets purchased through Fandango.com can be used at AMC theatres. Click hereto requestmore information. I think Fandango is good only if you wanted to go see a highly anticipated movie on the premiere date and you wanted to secure a seat to the movie. Who gives movies their ratings? Please see one of our theatre managers if you have any questions regarding 3-D films. What are the rules for contests and giveaways? Phone # on the card went nowwhere, so I googled them. The system is not intended to approve, disapprove or censor any film; it merely assigns a rating for guidance--leaving the decision-making responsibilities to the parents. I had to re buy the tickets at the box office. Security issues have become a daily part of our lives in America. Additional outside food and beverage is prohibited. I said, you're a multi-million doolar company, give me the 3 passes you owe me. You can purchase tickets with cryptocurrencies on our website by selecting BitPay during checkout. We are proud to offer a Paragon Theaters Diamond Rewards program to reward our most loyal guests. Yellow Tickets are subject to surcharge for 3D, premium large screen format (e.g., IMAX, Dolby, AMC Prime), dine-in theatres, film festivals, and premium services; location services may also apply at select locations, including Disney and Universal properties operated by AMC. CSR and Supervisor simply read the script over and over and would not issue a refund. If you prefer calling, you can request a refund on the phone. I selected a theater and movie and went to checkout. No. Parents are urged to learn more about the film before taking their children to see it. Someone needs to shut them down if they cant do better than this. Military discounts are valid for general admission only, only for tickets purchased at the box office (not valid online). I tried texting and emailing Fandango to no avail. Can a rating be changed? When Fandango works, it's fine. Visit your local theatre the find out details on matinee hours. AXIS15 EXTREME How do you get more information about a rating? Here are 8 tips for writing great reviews. Refundsare not available after the booking showtime. You can also retrieve tickets at the box office or automated box officewith the credit card you used to make the purchase onlineoryour confirmation number (see question below regarding retrieving confirmation). Choose the state in which your theatre is located to see a list of what movies are being shown that offer the captioning and descriptive audio, as well as their showtimes. As long as you complete your request and submit it before the show starts, you are eligible for a refund. The purchaser must also attend the movie for which the additional tickets are purchased. To receive a student discount you must currently be a student. Signifies that the rating board has concluded that the film rated may contain some adult material. Oct 28, 2015. Wow! For extenuating circumstances, please consult theatre management. It is Regals policy to support the MPAA ratings system to the fullest extent possible. Enter your details in the chat box and complete your refund request. Go to Cinemark :). I went online and tried to talk to a representative about my card mishap. How can I find a copy of my confirmation email? No record of transaction. Gift cards with $0 balance will be removed from your wallet on the AMC Theatres website and mobile app to make more room for gift cards with balances. Senior tickets are valid for adults 60 years and older. FANDANGO IS HORRIBLE I COULDNT MAKE MY MOVIE BECAUSE I WAS IN A CAR ACCIDENT ON MY WAY THERE I WAS LEFT ON HOLF FOR HOURS AND ALSO WROTE AN EMAIL AND NEVER HEARD FROM ANY WHILE MEANWHILE I WASTED MONEY ON TWO MOVIE TICKETS AND NEVER GOT A CHANCE TO SEE THE MOVIE THEIR CUSTOMER SERVICE IS HORRIBLE !!!!!!!!!!!! They called me back 3 hours later at 1AM. Email questions@paragontheaters.com the gift card number, and the existing card so that the two can be merged. After buying the yogurts I had to send them a copy of my receipt and then wait for a promotional code and then go on Fandango to claim it. As long as you complete your request and submit it before the show starts, you are eligible for a refund. I was on website and looked at tickets for a movie. If you need assistance for any reason, please ask one of our theatre personnel for assistance. Did not know this until tickets were refused at Idaho theater. They lied and said that there had been a report of fraud and they refused to give me my money. Need a receipt? Funds will be returned to the same payment card or gift card used to make the booking and Crown Club movie ticket rewards loaded to your Crown Club card will be restored to your Crown Club account, but please note that (i) convenience fees for tickets booked online via Regals mobile apps or websites will not be refunded, and (ii) redeemed Crown Club credits cannot be refunded or restored by Regal or re-used by you. This was a horrible experience and customer service was none. All passes are at the box office*. If you have an AMC gift card that begins with 6006, please email photos of the front and back to giftcards@amctheatres.com for a replacement card. Last week, I went to make a reservation to see Shazam on the weekend. Crooks!!! Sign into your Regal Crown Club account. Precious metals are still not accepted. Join our "virtual" program at this link. Fandango accepts a variety of payment methods, which may include Visa, MasterCard, American Express, Discover/Novus, Venmo and PayPal and certain other digital wallets. So hit them up on Twitter and they'll help.