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Viagogo has become the latest ticketing firm to be hit with a lawsuit for allegedly failing to provide refunds for cancelled events impacted by the COVID-19 pandemic. viagogo strongly supports law enforcement efforts to recover stolen property that is listed on the Site, and urges the prosecution of those responsible for knowingly attempting to sell such items on viagogo. Andr Rieu Tickets. One Direction Tour 2023. In response to coronavirus, Viagogo published a new COVID-19 policy on its website and added a new term. Travis Scott performs on stage during Wireless festival in London last year. Once the Buyer finds a matching ticket, the Buyer notifies Us with an "offer" that the Buyer is willing to purchase the ticket. Some jurisdictions do not allow the exclusion or limitation of incidental or consequential damages, so the above exclusions or limitations may not apply to you. For the avoidance of doubt, if a restriction on the ticket is disclosed to You in advance of your purchase, You will not be entitled to a refund unless you have first attempted to gain access to the event in question and have been denied entry to the event because of such restriction. If the event has been cancelled, send them evidence of this. An investigation has commenced regarding Honda CR-V(MY 2019-2021),Civic(MY 2019-2021)andAccord(MY 2018-2021)vehicles that are prone to engine oil contamination. Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Note that Your payment may be withheld if you violate this clause. Letter to report a problem with something bought on credit card, Beware of donation requests for the Turkey-Syria earthquake, Scammers are imitating HMRC in fake tax refund emails, 'EasyJet lost my suitcase: am I entitled to compensation? You also agree not to separately contact the Buyer at any time for any reason. CO. We will refund you within the next 7 business days, as soon as you inform us of the tracking number of the return tickets to the address indicated above. Send us your story with as much detail as possible to fill out our investigation. Viagogo will keep saying they already paid you but they will never show you the proof of payment. says if an event is cancelled and not rescheduled, you will be refunded the full purchase cost, minus shipping fees. Sellers can Report a Problem using the Report a Problem link on the online confirmation page. For all tickets You list as the Seller, You warrant that Your descriptions of the tickets accurately detail and describe the tickets offered for sale. If the event . Viagogo is now refusing to refund me, despite the sale being in breach of the Customer Rights Act. S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. I would love to join this lawsuit as I am in the same boat! It might well be worth trying, particularly if your event organiser has confirmed the event as cancelled. They keep finding excuses as to why it has not been processed. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. Since June, we've found listings for events at all of these venues on Viagogo. Can I pick up my tickets instead of having them shipped? 2.7 Payment Authorisation. 6.3 Allocation of Risk. 'If someone has purchased a valid ticket from a secondary site, it would be accepted for entry, however as no 2020 or 2021 tickets have been sent out yet then it's a case of buyer beware with regard to the validity of any tickets being sold on secondary sites. viagogo is a global online marketplace for live sport, music and entertainment tickets. Faye had tickets to see My Chemical Romance in June 2020 and is unable to make the rescheduled date. 2.5 Tax on Seller Proceeds. Note that this is separate from any Tax viagogo is required to charge on its fees. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. Viagogo told us: 'Our customer service teams are working hard to confirm the status of all events and contact customers to inform them of any changes. Except for the express warranties stated in this agreement, viagogo provides the software, site and services on an "as is" basis and "as available" basis without any warranties of any kind. They did not send me my ticket information until the day before the concert. Shiflett is challenging Viagogos alleged failure to offer refunds to those who purchased tickets to events canceled during COVID-19. 'They're seen as sharks on social media and I wish I'd seen that before I'd bought the tickets,' she said. Actions does not process claims and we cannot advise you on the Even after I provide my bank statement to them and their . settlement administrator or your attorney for any updates regarding If an event is moved and you cannot make the rearranged date, you should be entitled to . 4.2 Stolen Property. Shiflett contacted Viagogo and was told that once a ticket order has been placed, Viagogo is unable to cancel orders. If (a) a sale is cancelled for any reason; (b) we reasonably believe that you have committed fraud or other illegal act or omission during any buying or selling activity; (c) you leave a sale unconfirmed for more than 48 hours and do not Report a Problem; (d) subject to the exceptions set forth in Section 2.11 and 2.16, you aren't able to deliver the exact seats that you listed on the Site or send the tickets (and related passes if any) on or before the Must Ship By Date or you otherwise fail to fulfill the sale of your tickets or related passes; (e) you send incorrect, misrepresented, invalid, fraudulent or counterfeit tickets or related passes for any sale or portion of a sale; (f) You otherwise owe viagogo a specific amount; or (g) You otherwise breach this Agreement or owe Us a specific amount, then you authorize viagogo to withhold payment or charge your Payment Method any amount you owe us and all costs viagogo incurs due to your conduct, including but not limited to, a late shipment fee or late delivery fee, reprinting fee, shipping re-routing charges, the cost of replacement tickets or related passes, coupons, gift certificates, refunds, and other costs required to compensate the Buyer or Seller for his or her bad experience, with a minimum charge of $30 per ticket (or the equivalent in their listing currency). Rufus Du Sol Tickets. Why do my tickets have someone elses name on them? If a Seller sends tickets that are not consecutive, but listed them as so, viagogo may charge the seller a replacement fee and other charges, as specified in Section 5. 1. If you fancy a viagogo event roulette then use this company. Viagogo first claimed it wasn't cancelled, before eventually confirming it was and offering Gill the option of a voucher worth 125% of the original order, or a full refund. Event dates, times, venues and subject matter, which are listed on the ticket, may change. has found a number of venues that do not appear to permit ticket resales, or are hosting events that don't accept ticket resales, through Viagogo. A spokesperson for Viagogo said: This is an unprecedented time for the live events industry, and we understand that customers might be left disappointed by the fact that thousands of events globally are being postponed, rescheduled or cancelled. Our guarantee does not affect Your statutory consumer rights under UK law. that reports on class action lawsuits, class action settlements, I relisted, but Viago relisted Harry Styles tickets to a date that does not exist in Dallas. This article is published to give you an update regarding the class action filed against Viagogo. 8:20-cv-01880, Jurisdiction: United States District Court, Middle District of Florida, Products/Services: Non-refundable tickets to concerts, Allegations: Viagogo denies its customers refund despite the Viagogo Guarantee. Viagogos terms and conditions offer a refund or a voucher worth 125% for cancelled events, but not if they are postponed. It says Shiflett has not provided sufficient analysis of the impact of state laws on a nationwide Class. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . The ticket company for the tour, Ticketmaster, has marked all concerts in the U.S., Ireland, France, Poland, Australia, Denmark and the Czech Republic as canceled. Sellers have forty-eight (48) hours from the time of sale of the tickets to Report a Problem if they are unable to deliver the exact tickets listed for sale. If the Seller is required to account for Tax on the sale of the ticket, the Seller should include the Tax (i.e., total) when setting ticket prices on the website. viagogo does not take title to the underlying ticket (to the extent such title exists), and the actual transactions are between the Buyers and Sellers. viagogo's liability to You or anyone else in any circumstance is limited to the lesser of (a) $250, and (b) the total value of all tickets and other items you bought and/or sold via viagogo during the action allegedly giving rise to liability. South Shore Hospital disclosed in February 2022 that highly sensitive personal and medical information belonging Read More. Dave Chappelle Tickets. In the case a Seller has not confirmed a sale within forty eight (48) hours, or in the case a Seller Reports a Problem the Seller, including without limitation, may be subject to a replacement fee, other charges, and/or other consequences as specified in Section 5. You can also reach out to us onTwitterorFacebookor via email atOutreach@ConsiderTheConsumer.com. Rufus Du Sol Tickets. Harry Styles Concert Tickets. Stray Kids Tour 2023. This field is for validation purposes and should be left unchanged. I have been researching this company and very bad negative reviews, and practices. 5.4 Making Adjustments. 2. Tickets may be substituted with comparable or better seat locations without the Buyers approval. We attempt to ensure all tickets are delivered in time for the event, time scale permitting We may require a venue or box office collection (pick-up). FanFair Alliance - Ever get the feeling you've been cheated? Bought ColdPlay tickets for Barcelona concert 6 months in advance on ViagoGo. Gordon Scott had a similar experience, after buying a ticket to Leeds festival to see headliners, Rage Against the Machine, on the Friday night. administrator or law firm. About Us By Rhona Shennan 23rd Jul 2020, 3:38pm The Australian Consumer Law says you're entitled to a refund if an event is cancelled, but not if a government ban on attendance is in place. 2.11 Ticket Fulfillment. If your event has either been cancelled or postponed, as soon as we know more information we will contact you with all the relevant details. 'The tickets would be useless to me if Rage Against the Machine weren't playing next year.'. All forms of redress are non-transferable and non-refundable. . The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which . The 33-year-old announced . However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert . Apparently not. 3. Piggyback tickets are for seats that are directly behind each other.To list as a Seller, You must provide a valid credit or debit card. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Finally they sent me a email saying i was going to refunded in 5 business days, well today i received an email saying they cant refund me because the even organizer has postponed the event and that is a lie. Unless you comply with these fair and reasonable deadlines, you will not be covered by the viagogo Guarantee. South Shore Hospital recently announced that personally identifiable information and protected health information of more than 115,000 patients were exposed in a data breach. Go on and tell us about your poor consumer experience. 3. Radius Health, Inc. Investigation Shareholders Potentially Harmed By Merger Terms, Aon PLC Data Breach Investigation Personal Identifiable Information Of Over 145,000 Individuals Exposed, Certain Walmart Brand Great Value Spices Found to Contain Heavy Metals. Festival Republic, the organisers of Wireless, Reading and Leeds festivals, told Which? To register, You must provide your real name, address, phone number, and email address. Wait for a StubHub representative to reach you. Coronavirus outbreak: cancelled or postponed events - can I get my money back? I sent our ticket numbers but Opera Australia said they were not theirs. In the case of refunds, we appreciate our customers' patience while we process their request.'. Dextromethorphan hydrobromide (HBR), for example, is known to cause drowsiness. It said: 'Our ticketing policy clearly states that reselling of tickets is a breach of our terms and conditions and if we detect these tickets they will be cancelled. I was issued a 120% credit voucher automatically for the canceled BTS tour and I want a cash refund. I have yet to get my tickets and when I called the venue they told me to be weary and they might be fake. Faye has now been refunded by her bank after making a chargeback claim. You represent and warrant that any information You provide to us, to other members, or to visitors of the Site (a) is not false, inaccurate, misleading, obscene or defamatory; (b) is not fraudulent; (c) does not involve the sale of counterfeit or stolen items; (d) does not infringe any third party's copyright, patent, trademark, trade secret, rights of publicity or privacy, or other right; (e) does not violate any law, statute, ordinance or regulation, including without limitation those governing consumer protection, unfair competition, anti-discrimination or false advertising; and, (f) does not contain any viruses or any programming that is intended to damage, interfere with, intercept or expropriate any system, data or personal information. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. Many event managers have already committed to providing refunds for cancelled events. To sell tickets, a Seller lists the tickets in the Site database. These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). NMSI disclosed in January 2022 that highly sensitive personal information was accessed by unauthorized individuals in September 2021. Once a ticket is posted, We strongly discourage posting that ticket for sale elsewhere. Typically, upon the Buyer completing the transaction, We collect payment from the Buyer for the listed price, booking fees, delivery fees, and taxes on our fees. Hombres G Concert Tickets. Top Class Actions is a legal news source You further represent that you have purchased or been issued the ticket(s) or have a right to purchase or be issued the ticket(s) prior to listing such ticket(s) for sale. Editor, Marcus Herbert. If so, you may be forced to pay for replacement engines and repairs out-of-pocket.