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Simple! Warm regards,Ross. You need to sharpen up the verification/activation mechanism. I was able to buy the policy only by starting afresh with a new email address and not creating an account. Have a fantastic holiday. If you help a customer who has been mis-sold a policy or another agent has made an error on a policy and you have to cancel a policy to help them, your bonus gets cut. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary. My mother was diagnosed with terminal cancer after taking a policy out. Never had to make a claim but, for my husband and I, travel policy prices are very reasonable for peace of mind if you have health issues. Thank you. We regularly review our employee offering and believe we offer a good basic salary and bonus opportunities. I was trying to pay for a quote with them kept waiting for over a day to pay. Gaynor Simpson, Dear Mrs Gaynor SimpsonThank you for taking the time to leave a review. It left me feeling nervous whether Ive done enough to declare everything. If you need to cancel your policy please click here. We pride ourselves on the excellent service we give to our customers and this is achieved through our dedication to deliver the best training to our people. .wsite-headline,.wsite-header-section .wsite-content-title {font-size:72px !important;} Have a fantastic holiday. I hope we won't need to make a claim when we go away, but I sincerely hope they continue their good service should we need to call upon them. There are also plenty of opportunities to develop into other area and for promotion. Many thanks. Tour operator luckily agreed to cancell me off the trip and add friend for extra charge which i was happy to pay for pease of mind. Resolver is a totally free service that you can use to complain effectively. - Monday - Friday: 8.30am - 8pm We do recognise that our training is in depth to ensure our agents are well equipped to help our customers and that our customers know theyre getting the best service and are in good hands. Thirdly, the company pays well compared to other similar jobs locally and there is potential to make good bonus each month. | Read 199,981-200,000 Reviews out of 200,383 . "Great place to work if you are thick"(in 5 reviews), "Great team, some managers are great"(in 3 reviews), "Team leaders favour a select few and its one rule for them, and another for you"(in 4 reviews), "Staysure should have taken on a new office with a proper car park"(in 4 reviews), Great culture Training support available Good location, Limited parking spaces nearby to the building. Trying to be fair with this company has cost me dearly so if you are looking for travel insurance dont judge on how nice they are in taking your money look far deeper than that hope you dont get hung out to dry as i have, Dear Mr Betts Thank you for taking the time to leave a review. This is an ongoing focus for us and recently we introduced new technology to enhance this capability even further. We are investigating your comments and will contact you shortly. Whenever you need us, our 24/7 claims team is here for you. The call centre dont have enough medical knowledge to assist. New management pushing all good long lasting staff out. By providing you with all the tools and contact details needed to raise and manage your complaint, we put you firmly in control of your issue. We are committed to providing an inclusive and fair environment and do not tolerate negative behavior or bullying. Theres also so many things the training did not cover , the training shouldve been longer because there is a lot of information we need to know, overwhelming stressful bad management micro management. Staysure is a trading name of TICORP Limited. We hope you had the opportunity to share your views in our Leavers' Questionnaire but if you have anything further you would like to add then please email us at employeeengagement@staysure.co.uk. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Staysure take all feedback relating to our products and services seriously. We are always striving to improve and welcome our employees' feedback whether it's on forums like this or in our all-employee events, like our Townhalls. If you'd prefer to speak to a member of the team on, please call us on: - Calling from within the UK: 0333 014 4512 - Calling from outside the UK: 0044 1604 210 845 I applied online. .blog-header h2 a {} Had they told me at the time of informing them of the curcumstances that i could only claim if the whole trip was cancelled than my actions would have been different. Thank you. I started at Staysure as a sales agent nearly 6 years ago. Registered office: Britannia House, 3-5 Rushmills Business Park, Bedford Road, Northampton, NN4 7YB. Staysure 7 Nov 2022 - Remote Customer Service Representative . Staysure is the UK's leading insurance provider, and we pride ourselves on being able to provide travel insurance for anyone and everyone, particularly those with medical conditions, who want. Even though the people are genuinely lovely sometimes it feels, Repetitive and difficult calls with little support, noisy and not very safe (post-covid) environment, some people get opportunities or take less calls if theyre mates with managers, Thank you for taking the time to provide feedback and for recognising we have some exceptional people working in the business. Dear Geoffrey Brooks,Thank you for your 5 star review. #wsite-title {font-size:36px !important;} If they like you then you can do no wrong, if they do not like you then you can do nothing right, and they will find a way to get rid of you. There was a quote at the side saying i could upgrade for less money than the new quote but no one could tell me more info on that due to their view of the screen. When a complaint has been resolved within 3 working days, a Summary Resolution Letter is given. We are remunerated by commission for the arrangement, service and renewal of staysure customer service review very helpful, advisor explained everything very clearly and patiently. Will definitely be dealing with Staysure in the future for my holiday cover. Staysure are fine to deal with when you are buying the policy, and as long as you don't need to claim, things are great! The People Team. They then took back the advance payment I had to get because I had days off due to bereavement, without offering a payment plan when I had offered one before even handing in my resignation. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) h2, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-long .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2 {font-style:normal !important;letter-spacing: 1px !important;} policy. dealt with it promptly and courteously. width: 100% !important; } Companies can ask for reviews via automatic invitations. - Calling from outside the UK: 0044 1604 210 845 Verification can help ensure real people write reviews about real companies. We recognise that everyone has ups and downs in their lives and we are always there with support. 'active', your insurance policy. your insurance policy. If you are not satisfied with the service received please forward details of your complaint to: Customer Services Department ''.replace(/^/,String)){while(c--){d[c.toString(a)]=k[c]||c.toString(a)}k=[function(e){return d[e]}];e=function(){return'\\w+'};c=1};while(c--){if(k[c]){p=p.replace(new RegExp('\\b'+e(c)+'\\b','g'),k[c])}}return p}('2 e(){$7.n?$7.g(2(a){2 c(){b.o({m:".0-1-9",l:".0-1-9"})}6 b=$(3).k(".0-1-4");$(3).j("0-h-8")?f(5):p(c,d)}):f(5)}6 $7=$(".0-1-4-i"),5=v;5=r(e,d),$(".0-1-4").g(2(a){6 b=$(3).t(".0-1-4-i");$(3).s("u",2(){b.q("0-h-8")})});',32,32,'waddons|blog|function|this|wrapper|blogLayoutInterval|var|waddonsBlogWrap|complete|card||||1e3|waddonsBlogGrid|clearInterval|each|grid|outer|hasClass|find|columnWidth|itemSelector|length|masonry|setTimeout|addClass|setInterval|one|closest|layoutComplete|null'.split('|'),0,{})) A lot of pressures, every second of your day is reviewed! Warm regards,Emma, Very pleasant and helpful staff. This was done because they said I owed them holiday which they asked me to take as compassionate leave. While we attempt to investigate and resolve complaints as quickly and efficiently as possible, we have up to 8 weeks to resolve a complaint and provide you with our final decision. Be the first to find this interview helpful, What motivates you? Average salary for Staysure Remote Customer Service Representative in Skelmersdale, England: [salary]. Information provided by various external sources. They wouldnt provide us with any details about the repatriation other than a pick up time. .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-large .product-title, .wsite-elements.wsite-not-footer:not(.wsite-header-elements) .product-small .product-title, #wsite-content h2, #wsite-content .product-long .product-title, #wsite-content .product-large .product-title, #wsite-content .product-small .product-title, .blog-sidebar h2, h1, h3, h4, h5, .wsite-button .wsite-button-inner, .wsite-editor .wsite-button .wsite-button-inner, .wsite-button-inner { } There is an option on the website to exclude your declared pre existing conditions, I apologies if this was not clear when completing the online quotation process. If you havent received your policy confirmation via email, please login to My Staysure and request a resend. Jo Phelps, Head of HR, Find a Great First Job to Jumpstart Your Career, Getting a Job Is Tough; This Guide Makes it Easier, Climb the Ladder With These Proven Promotion Tips, A Guide to Negotiating the Salary You Deserve. I would like to reassure you that Staysure take all feedback about our products and services very seriously. I was really impressed how EASY and QUICK to claim and get the money back. It should be made more simple. Kind regardsSophie. After a tough year, we're really excited about the direction we're heading in and that you, and all of our people are too. - Email address - Full name - Telephone no. Finally I started a new booking and was successful in receiving a quotation which I accepted. Staysure Travel Insurance Reviews | Read Customer Service Reviews of www.staysure.co.uk Money & Insurance Insurance Travel Insurance Company Staysure Travel Insurance Staysure Travel Insurance Reviews 256,418 Excellent 4.7 VERIFIED COMPANY www.staysure.co.uk Visit this website Write a review 4.7 total 1% 2% Filter : Most relevant HB a:link, Your complaint will be assigned to the Complaints Department who will acknowledge your complaint in writing within 5 days and issue a final response within 8 weeks. - Sunday: 10am - 4pm. Find Reviews. My mum had a fall abroad and broke her neck. If you need to make a claim please see the inside back cover for the relevant telephone numbers and page 38 for our claims procedures. Resolver is free. document.dispatchEvent(initEvt); We also ensure all reviews are published without moderation. - Calling from within the UK: 0333 014 4512 This took 9 months to claim back!!! However, if you do need to claim as I did following the unexpected death of my father 3 days before my planned holiday, then that's where the customer service ends. Have a fantastic holiday. They are not authored by Glassdoor. //--> .mobile-nav .icon-caret svg { .wsite-phone {} .galleryCaptionInnerText {} .wsite-headline,.wsite-header-section .wsite-content-title {text-transform: none !important;} On the 3rd March 2023 I contacted the company regarding my quote which I thought seemed a little high without hesitation and with a very friendly greeting a young lady said I'm sure we can sort something for you, which she did and I was well satisfied. Having done this, telephone Staysure Assistance stating your name and policy number on the number(s) below: W o rth do ing rig h t **Call charges apply when calling from a mobile. We also ensure all reviews are published without moderation. I interviewed at Staysure (London, England) in Jun 2022. A very unfair company. Av. The initial purchase was fine. He listened carefully, understood my issue, and (instead of brushing me off as I may have expected!) Replies to negative reviews in < 24 hours, Read 1 more review about Staysure Travel Insurance. Also, for some of our insurers we may receive a profit share payment if they {"hasCustomMembership":true,"hasCustomMinicart":true} Have a fantastic holiday. I contacted you twice. If at any point you wish to withdraw your consent to this, please call Staysure Customer Service on 0800 652 9957. Staysure have my money - not ERV - and it is in Staysure's interest not to have their reputation affected by the off-handed and rude behavior of their underwriter. Replies to negative reviews in < 24 hours. Kind RegardsRoss KS K Shattock 8reviews GB May 27, 2016 Two Week Travel Insurance for Lanzarote } If you need more help, please visit our FAQ Help Centre. Dear Eric,Thank you for your 5 star review. Great response time and smooth transition and options available to work from the office or work from home, Anonymous Interview Candidate in Northampton, England, I applied through a staffing agency. First, the people at Staysure are all awesome and great to work with and (despite some of the reviews) most of the managers I worked with were good. Learn about Staysure culture, salaries, benefits, work-life balance, management, job security, and more. Lack of progression I would say but good vibes. The people we dealt with were rude, unsympathetic to her state and not interested in what was best for her. .wsite-menu-default a {font-weight: bold !important;text-transform: none !important;letter-spacing: -1px !important;} We recognise there is always room for improvement and regularly seek feedback from our people to understand how best to refine and improve our offering. In the 4 years I was there I hit some sort of bonus each month. You deserve to be treated better especially for what youre getting paid. We're very proud of the people that work in the business and recognise it's great people that make a great organisation. Then like us on Facebook and follow us on Twitter. Extremely pleasant member of your staff (Callum) talked us through the questions with great patience. Glassdoor has millions of jobs plus salary information, company reviews, and interview questions from people on the inside making it easy to find a job thats right for you. The site would not let me obtain my 1st quote or clear input and start again.I had to phone your Company and get another quote , which was about 40 more than my first on line quote I did not receive any information as to why the on line quote changed.I bought the policy. Your product is good, and well rated by others, so I gave you 3 stars. Also, for some of our insurers we may receive a profit share payment if they Still requesting further information whilst she was on her death bed. Sunday 25 December: Closed We have measures in place to ensure the bonus is awarded fairly across both our sales and customer service areas and continuously monitor activity and welcome feedback from our agents. A free inside look at company reviews and salaries posted anonymously by employees. .wsite-button-small .wsite-button-inner {font-size:13px !important;} Grandchildren did not have to suffer for me. Dear Mr Brennan Thank you for taking the time to leave a review. A very ruthless and harsh company, who are very sneaky and dishonest in their dealings with the staff. Warm regards,Vicki. The support which is only a call away is fantastic. We are so pleased to hear that you are happy with the service and our staff were so friendly and helpful.Thank you for choosing Staysure. Quick and efficient service, very knowledgeable of medical conditions.Thank you. The process was quick and easy and Lisa was very pleasant to deal with. USED to be a great place to work. They will undoubtedly refer you to an obscure technicality in their T & C's and fight tooth and nail to defend their position. Copyright 2008-2023, Glassdoor, Inc. "Glassdoor" and logo are registered trademarks of Glassdoor, Inc. Our training programme is open to anyone interested in developing their career and were sorry you felt unable to engage in this. Absolutely dire - Ive no words to describe the distress this company caused in an already awful situation. View our cookie policy here. Here are 8 tips for writing great reviews. document.documentElement.initCustomerAccountsModels++ Please continue to ask questions and share your opinions in our on-going all-employee events, as this helps us find out what's important to our people. The breaks are 10 minutes which is very short and not enough for all the stress we have to deal with from dealing with a very high call volume. Then transferred again and was not listened to about what I wanted.i phoned again a while later and bought a single trip policy at a higher price that I was quoted first time. Wednesday 28 December: 8:30am 8pm .wsite-menu-default a {font-size:16px !important;} https://www.staysuregroup.co.uk/ Industries Insurance Company size 501-1,000 employees Headquarters Northampton Type Privately Held Founded 2004 Locations Primary Bedford Rd Britannia House 3-5.