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However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. The team continue to support start-ups, business expansion and those looking to relocate but they're also on hand to help you during the pandemic. We will pay compensation for damage which is our fault or our contractors' fault. These are repairs which need quick attention and don't need an inspection first. These differences were acknowledged by Mark Smith, the director of public service reform, who said the waiting times "varies enormously". Housing disrepair experts can help council tenants make a claim for the repairs their council has failed to carry out. Were responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. Whenever you report your repair, please give us as much information as you can, so we can diagnose the required work as quickly as possible. Her words come ahead of the council launching a new organisation prototype this summer which will be used to improve how the repairs service monitors complaints and delivers them. As a council housing tenant, you are entitled to a good standard of living. Some work to your home is done as part of a planned maintenance or investment programme. The contractors are currently repairing seven properties a week. Youll be paid a competitive salary plus additional allowances where relevant. We had been waiting for 12 months for the damp to be repaired by the council but got nowhere. What are the costs and charges at Watergate Court. If the repair team is unable to keep an appointment, they will contact you to explain the delay and arrange another appointment. The findings were reported in a paper for the authority's Housing, Environment and Healthy Communities Overview and Scrutiny committee which looked into the efficiency of housing repairs carried out by the council. Thursday 26th January 2023. Housing disrepair is a situation in which the condition of a rented house or flat has deteriorated or changed negatively since the tenant moved in. Cabinet met this week to determine the future of Gateshead Council's Leisure Services . Repairs & Voids. Vulnerable tenants will receive a quicker response to emergency work, such as heating and hot-water repairs, all year round. <> This could include compensation for any damage to clothing, bedding, furniture, or other personal belongings, which was caused by mould, a water leak, or any other incident for which the landlord or local authority was responsible. Click here to download Gateshead Council's SEND Support And Guidance Document 2021 Where to Get Information, Advice and Support 1 0 obj However, officers reassured councillors that repair jobs are progressing and the housing maintenance team have completed over 3,000 other repairs in the backlog since June 7. <>>> https://www.gateshead.gov.uk/make-your-voice-heard, Understanding advocacy and how it can benefit the people you work with. If disrepair problems in your home have made you or someone in your household ill, damaged your belongings or caused you inconvenience you should be eligible to claim compensation. This is commonly known as filing a compensation claim for despair against a housing association landlord. This is known as the Right to Repair scheme. Repair officers maintain more staff are needed to support customers and to improve the number of right first-time repairs. Gateshead Council Tuesday 26 April 2022, 4:42pm Gateshead council tenants are waiting an average of 29 days for repairs to be made Credit: PA People living in Gateshead Council. Chimney If the property has a chimney, then the flue, pipes and ventilation need to be checked regularly. Complain to the housing ombudsman The housing ombudsman is a free and independent service. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Councillor Dot Bernett, who represents Dunston and Teams, said: "I'm looking forward to seeing something happening. I have got this complaint, they monitor it and see it through to the end. If this is not possible, we will replace with the items we hold in stock. Copyright 2009, 2021 Oracle and/or its affiliates All rights reserved. View my payslip. Personal Possessions If any of your personal things have either been damaged or destroyed as a direct result of the council not carrying out appropriate and needed repair work, then you may include these in your compensation claim so that you can replace them if possible. We will need to look at what has been damaged so please don't throw anything away. If you're a council tenant, you can find the department to complain to on GOV.UK Housing associations and housing cooperatives should have a formal complaints procedure on their websites. All the Storm Arwen roofing repairs will be complete, Im touching wood here, by the end of this week. NE8 1HH Bauer Media Group consists of : Bauer Consumer Media Ltd, Company number 01176085; Bauer Radio Limited, Company number: 1394141Registered office: Media House, Peterborough Business Park, Lynch Wood, Peterborough PE2 6EA and H Bauer Publishing, Company number: LP003328; Registered office: The Lantern, 75 Hampstead Road, London NW1 2PL All registered in England and Wales. Couldnt leave any clothes in any of the bedrooms due to dampness and mould, our clothes, possessions & electronics were ruined and not to mention the huge amounts of stress this caused over the years. This includes both small leaks and emergency repairs. We understand that businesses have been faced with challenges like no other, which is why our team of business advisors continue to remain on hand. Our housing disrepair solicitors are able to help council tenants make a claim for the repairs their council failed to carry out. She added: "Someone has got to own it. Whats in it for you? To keep up to date, why not follow us. We manage and maintain nearly 20,000 homes across the borough and provide a range of housing services to Gateshead residents. Council tenants and leaseholders can book a repair appointment online with our new repair reporting system. disrepair claim against your local council, housing disrepair claim for the repair of your property, North West Leicestershire District Council, We specialise in bringing claims against housing associations, Start your claim today by filling in the form. Gateshead We would not replace all items, only the ones that are required. These are things like burst pipes, blocked drains, non-secure windows or doors and loss of electricity. Sign up to our Business Gateshead newsletter and follow our social channels for regular updates to government announcements, local business support schemes and opportunities. The costs start from 133.38 per week for a one bedroom apartment and 156.30 per week for a two bedroom apartment. If so, please keep reading as youre just what were looking for! Any resident with My Housing Account can access this service. You should report any damage to your local housing office. Your landlord has a responsibility to carry out repairs you have reported to them in a timely manner and to a satisfactory standard. Weendeavourto keep the site as accurate as possible, however we advise you to check prior to attending any groups, activities or sessions. Failure to do so could give you grounds to make a council house disrepair claim against them. The existing repairs policy was approved by Cabinet 13 January 2004 and then full Council and introduced revised repair categories and timescales, set out the list of However it did show that 36% of repairs were fixed when first looked at after being correctly identified. Council tenants can also be offered evening appointments for repairs from 4:30pm. Any other gas appliances As well as the boiler, over gas appliances such as heaters and fires, cookers and gas hobs for example, need to be serviced on a regular basis. A heavy recruitment drive is also under way in the local authoritys repairs and maintenance department with more than 100 posts still vacant. Don't worry, we can still help! E6 2JA. 0191 433 3174. housingadvice@gateshead.gov.uk. London Reporting repairs Home. The rent charge has been agreed with Gateshead Council and is eligible for housing benefit. Top Jobs in Gateshead, England. For emergency repairs you will need to guarantee access to our contractor for the next 24 hours. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. 4 0 obj We were told by a friend that this company could help and within 6 months we received compensation for damages & all the damp and mould was removed. Wherever possible we will place the order immediately. You can also report a repair by informing any employee of the council's housing teamif they visit you at home, or are on your estate. 3 0 obj Housing Disrepair If you call between 3pm and 8am Monday to Friday, or at weekends, we may not be able to complete the repair. Gateshead Council aims to complete the backlog by late March next year. Connected Voice are collating information about support across Newcastle and Gateshead. Home repairs, including emergency repairs, should be reported by calling 0800 408 6008. stream It is also possible to claim for any damage that may have been caused during repair works. Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. You can create a free account to post activities, services and promote organisation working in Gateshead. If you continue to miss appointments for repair work you may be charged. The panel carries out independent reviews of our services to identify positive practice and suggest recommendations for service improvements. If you are not in when the repair team calls, they will leave a card asking you to make a new appointment. House furnishings If any of your furnishings such as carpets, curtains, sofas, other furniture etc have been destroyed or damaged due to a problem within the property such as a water leak or electrical fault fire for example, then again, you may include these in your claim so that they can be replaced. View details of your former and current tenancies including rent statements and repair. A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. I have to tell you, this week I have had four complaints that have been going on for two years. If possible, email your repair to repairs@gatesheadhousing.co.uk Or call 0800 408 6008 Monday to Friday between 8am and 4pm. Councillors in attendance at the scrutiny committee voiced the concerns of residents in their wards following the report. Gateshead is a partner in the North East Growth Hub, a digital resource for businesses providing information on the latest support programmes, funding and events across the region. To register with My Housing Account, select 'my account' at the top of the Council homepage. OurGateshead is developed and managed by Connected Voicefunded Gateshead Council, EachorganisationonOurGatesheadis responsible for keeping their information up to date. We will first make sure that it is our responsibility to do the repair. When an item in your property needs replacing, we will try our best to use materials which are the same as the existing ones. Some of these jobs need to be inspected before the contractor can start the work. If you have suffered illness as a result of your council landlords failure to maintain their property in a satisfactory condition, you may be eligible to make a claim for compensation. Homepage for Gateshead Councils Benefits and Council Tax information This means that if we were to represent you in a claim against your landlord and did not win, you would not be required to pay us anything at all for our fees. If the council has failed to act on issues that you have notified them about, you may be eligible to make a claim against them. Furthermore, they must also ensure that any repairs necessary are carried out in a timely manner. My flat was repaired in time for my childs birth and I received rent refunds and compensation. Some of these repairs need to be inspected before the repair can be done. The lease outlines whose responsibility it is to maintain the place and failure to do so can result in legal action being taken. The panel decides which services they review based on various criteria. As long as any of the above is a direct result of negligence by the council in their duties as your landlord, then you should certainly include them in your council and local authority compensation claims. From February 2016, current and ex-employees of Gateshead Council can access their payslips and other HR and payroll information via My HR and Payroll. The site has been designed with residents and local groups to ensure it is easy to use. And while the average waiting time was 29 days, the Gateshead Council report found one tenant's repairs took over three years to complete. Better Broadband in Gateshead Cyclical, Repairs and Maintenance Shop local and shop safely Covid-19 Local Restrictions Support Grants for businesses Christmas Support Payment for wet-led pubs COVID-19 Business Support Grant Council and elections Open Council and elections submenu By law, we must fix urgent problems in council-owned homes which could affect the tenant's health, safety or security within a certain period. For more information please use the following link:https://www.gateshead.gov.uk/make-your-voice-heard. We do still have about 45% of the backlog outstanding but the key areas have been addressed.. We are only legally allowed to take a small, capped percentage of your compensation amount, so the rest would be yours. Unfortunately, this job posting is expired. Were delighted that you want to come and work with us. If you have suffered damage to your personal belongings as a result of the inaction of your landlord or local authority, you may wish to consider making a compensation claim. 2 0 obj These are repairs which could cause injuries or further damage if they are not dealt with quickly. The council is responsible for most repairs to your home. All rights reserved. <> I am so grateful for your help with getting my property repaired for me & the financial compensation awarded to me has changed my life. The Borough Council of Gateshead Civic Centre, Regent Street For the attention of: Deborah McNulty NE8 1HH Gateshead UNITED KINGDOM Telephone: +44 1914335961 E-mail: deborahmcnulty@gateshead.gov.uk Internet address (es): General address of the contracting authority: http://www.gateshead.gov.uk We are Gateshead Council's Housing Team. If so we can help you claim compensation on a NO Win, NO Fee basis. Gateshead Metropolitan Borough Council disrepair compensation claim Local council tenants are eligible to seek compensation if the property they reside in has fallen below acceptable standards. endobj In addition to this, the Council delivers a range of investment works including major, cyclical, and planned works. Ian Mclackand, Gateshead Councils service director repairs and building services, said: In relation to the repairs backlog, we are just over halfway through that now. You can also claim compensation for the damage that has been caused during repair work. We want as many of our customers as possible to have an opportunity to work with us to improve and co-design services in a way that suits them. Gateshead Equipment Services (GES) provides disability equipment and assessments for people who are ordinarily resident in Gateshead or who are registered with a Gateshead GP. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead, New home building accelerates with Freight Depot development, SEND strategy consultation launches in Gateshead, Two Gateshead shops ordered to close due to illegal tobacco sales. Regent Street Visit directory. about Our Customer Scrutiny Panel needs you! Repairs - Gateshead Council Home Housing Your home Repairs As part of our commitment to quality services, we aim to provide a reliable and quick repair service. Making a disrepair claim could result in the court ordering the council to make a repair, and you may be awarded compensation. If your repair can't wait until the programme we will carry it out within the normal timescales. If you experience any difficulties using this service, please email housingenquiries@gateshead.gov.uk. We're responsible for the day-to-day repair and maintenance of over 18,000 council owned homes and various other office and public building across the borough which stretches from Bill Quay to Chopwell. 27,852 - 30,151 a year. The department is on the lookout for more callhandlers and building technicians. These are less urgent repairs such as renewing floor tiles or floorboards, or supplying and fitting a new kitchen unit. <>/Font<>/ProcSet[/PDF/Text/ImageB/ImageC/ImageI] >>/MediaBox[ 0 0 595.32 841.92] /Contents 4 0 R/Group<>/Tabs/S/StructParents 0>> These are less urgent repairs such as leaks to a gutter, repairing a noisy heating system or fitting a light switch. To access this support or speak to an advisor, contact Business Gateshead today. We are Gateshead Council'sHousing Team. Referrals for assessments are received into the service from Adult Social Care Direct, Community Based Services staff at Gateshead Council and through Healthcare . A total of 26 contractors and three council teams are now assigned to help reduce the remaining repair backlog. We need people who want to make a difference, who are talented, possess the right knowledge and skills and who want the chance to demonstrate how good they are. Our business support events remain cancelled for now. Are you a Council or Housing association Tenant with housing disrepair issues? Planned repairs usually need an inspection before work is done. Why this surreal Gateshead estate will include homes spanning the 20th century, 2 million bill to repair homes in Sunderland after storm damage, Councils 'failing to protect' private rental tenants. Once registered, youcan book a repair appointment, check rent balances, pay rent and other service charges, and update personal details at any time. United Kingdom. Junior Interior Designer, Plater, Shift Manager/Shift Operations Manager, Regional Sales Manager, Customer Service, Administrative Assistant, Customer Service Advisor, Wedding Coordinator, Night Shift, Application Engineer. The council must make sure that the dwellings they offer are in a reasonable condition and that disrepair issues, if any, are addressed promptly. While you are free to make your own arrangements, Gateshead Council has negotiated exclusive low-cost cover for tenants. You have the chance to buy up to 10 additional holidays per year. If you are considering making a claim for council house disrepair compensation, it is important to be aware of the No Win No Fee policy that our firm operates by. The report stated it took council contractors a number of attempts before a full roof repair was completed three years after it was reported. We will assist you in making a NO WIN, NO FEE disrepair compensation claim against Gateshead Metropolitan Borough Council. There are a number of services and people in Gateshead that can help you to understand the different SEND processes and support you through them. At our firm, we understand the physical, emotional, and financial strains that renting poor housing can have on tenants and are committed to helping them receive the repairs they need. Our business support events remain cancelled for now. The proposed changes to Council Housing Repairs Policy are consistent with the overall objectives for Gateshead as set out in Vision 2030 and the Council Plan. Around 3,000 council properties in Gateshead are in need of repair, it has been revealed. The 2011 census, stated that the Metropolitan Borough of Gateshead was 67.0% Christian, 0.9% Muslim, 1.5% Jewish, 23.9% were not religious and 5.7% of the population refused to state their religion. The procedure named f could not be accessed, it may not be declared, or the user executing this request may not have been granted execute privilege on the procedure, or a function specified by security.requestValidationFunction configuration property has prevented access. Damage to private property If any of your private belongings have been ruined whilst repair work was being carried out, then you may claim compensation for these items. Please continue to be patient, as we are experiencing a high volume of phone calls. We have guidelines on how long different repairs should take. Residents of council properties in Gateshead wait an average of 29 days for housing repairs, while one house repair took more than three years to and numerous visits to complete, according to a . If your injury occurred through no fault of your own because the property was ill-maintained and the Housing Association landlords failed to put right a defect in an acceptable time-frame having been notified in writing of the problem, our personal injury lawyers would discuss your case with you before offering valuable advice on how best to proceed in filing your claim. Well give you the chance to take advantage of various offers and discounts on shopping and household spend; including O2, Virgin Media and Dell. We will tell you in advance when any work like this will happen. Repairs update You can now report your non-emergency repairs. You will need to provide evidence of your illness, such as a doctors note, and prove that the council had a duty of care to you as their tenant. Time to have your say on the future of our leisure service. Open Parking, roads and transport submenu, Coronavirus (COVID-19): Arrangements for Planning and Building Control Service, Covid-19 Local Restrictions Support Grants for businesses, Christmas Support Payment for wet-led pubs, Integrated adults and social care services, Careers Information, Advice and Guidance (IAG), Personal Care Assistant jobs (direct payments), Electric vehicle (EV) charge points in Gateshead. Welcome to My Housing Account - Gateshead Council's online service for council housing tenants. If you are a tenant of a rented council home or housing association property and the issues with your property have not been repaired, you may be eligible to make a housing disrepair claim for the repair of your property and compensation. VAT no 918 5617 01H Bauer Publishing are authorised and regulated for credit broking by the FCA (Ref No: 845898). endobj Payslips. If you have been injured or suffered ill health in the last 3 years because of an accident that occurred in a Housing Association property, you may be entitled to file a housing disrepair compensation claim against your landlords. However a Gateshead Council spokesperson said the storm in 2022 had caused irreparable damage to the garages.