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Use the app to manage your cards. Ticket Donations ("Tiny Tickets") Donations of tickets with unused value of less than $1 can be made to local non-profits. Learn More The app also needs to be loaded with cash value (it doesn't simply charge as you go, like you can with the Underground in London) - so calculate how much you're going to use. For information about fare credits when transferring between Golden Gate Ferry and Muni or the SMART Train, visit our Transferring & Connecting page. /Tx BMC Clipper cards will hold a maximum of $300. Answer 1 of 2: I'm planning to take the BART train from Oakland Int'l Airport station to 12th St Oakland City Center station. f ClipperCard is your passport to campus and beyond! endstream endobj 215 0 obj <>/Subtype/Form/Type/XObject>>stream Registration is easy, and its free. However, each Go Pass user will only get two replacements per calendar year. Clipper says it does not take funds away, even if. Choose to stay logged in or to log out. Include the card number in your description. E\\y\F@B.DHR!"g/ Each passenger needs his/her own ticket and/or Clipper account (card or mobile app). Sign up for email alerts, Tips for Out-of-State & Out-of-Country Visitors, Pay a Toll for a Vehicle with No License Plate, Annual Vehicle Crossings and Toll Revenues, Disadvantaged & Small Business Enterprise Program, Larkspur Ferry Service & Parking Expansion Study, Sausalito Ferry Terminal Improvements Project. To request a refund or adjustment or to report a lost or damaged card, visit theClipper Customer Support webpage. The old website used to show added values, ready to be activated, but no longer does. /Tx BMC Clipper charges a $5 administrative fee for processing a refund request; if your card does not have at least $5 in value on it, we cannot process your refund request. h[s8WPS7p7*?gbg98-FmndI+Iv,cR{|30&M\&ND52 D3,2aE1 v^Z8P Station Agents can also provide pre-addressed envelopes to Treasury. If your card is registered, contact us so we can block your card from further use. Your session is about to expire due to inactivity. H*2T0T3415Rf& endstream endobj 178 0 obj <>/Subtype/Form/Type/XObject>>stream safe parking at hotels near Oakland Airport?? And Orca card. E\\y\F@B.DHR!"g/ Visit the Go Pass eligibility page for more information. You can manage that account online using the same credit card that you use for any other Clipper cards; however, you will have to use a separate login to access the account. When you order a new card online, you can log in to your account and Clipper will automatically register your new card to your existing account. Unfortunately, the Clipper Card doesn't allow that. EMC Here's what you need to know. 0 endstream endobj 191 0 obj <>/Subtype/Form/Type/XObject>>stream A reader in a prior column thought $300 had disappeared from an account. Please contact Clipper Customer Service at 877.878.8883 to request a refund without cancelling your card. Roadshow. Refunds are processed on a case-by-case basis, and all card cancellations require a $5 processing fee. The Metropolitan Transportation Commission, as a public agency responsible for Clipper, is committed to operating its programs and services in accordance with federal, state and local civil rights laws and regulations. 0 0 10.1455 10.364 re For faster replacement, you also can pick up your replacement card at an in-person service location. Location of mushroom dispensaries in Oakland? Smashed minivan adds to San Jose neighborhoods frustration, concerns about safety: Roadshow, Is there a different reason for debris problem on 101 that cant be swept away? endstream endobj 184 0 obj <>/Subtype/Form/Type/XObject>>stream Bike Information and Resources for New Students, Bicycle Safety Educational Efforts at Stanford, View Maps and Holiday Marguerite Schedules, Limited Holiday Marguerite Shuttle Service, Learn About Tickets, Enforcement, and Lost/Stolen Permits, Find Parking, EV Charging, and Off-Campus Sites, Find an Electric Vehicle Charging Station, Learn About Carts, Service Vehicles, and Access, Find Rates and Request a Charter Reservation, If Your Clipper Card is Lost, Stolen, or Damaged, Alameda & West Contra Costa County Paratransit, City & County of San Francisco Paratransit, Go Pass and Smart Pass eligibility checker, If you are eligible for the VTA Smart Pass(e.g., most benefits-eligible university or hospital employees): If you would like a Smart Pass Clipper card, please submit your contact information through the, If you are NOT eligible for the VTA Smart Pass (e.g., graduate students and postdoctoral scholars): If you dont have a Clipper card, you can purchase one at a participating. (visit our Chase Center Servicepage /Tx BMC Opens in new window. Get next-day replacement and balance restoration for a lost or stolen registered Clipper card (you must call Clipper Customer Service at 877-878-8883 a day in advance to have your old card blocked). /Tx BMC It's just $3. endstream endobj startxref 0 %%EOF 332 0 obj <>stream We contacted Clipper and were instructed to write letters to get the refund on two cards. Latest Clipper News Never miss Clipper news! Vouchers from other operators and tour/sightseeing companies are NOT acceptable on Golden Gate Ferry. 0 { endstream endobj 199 0 obj <>/Subtype/Form/Type/XObject>>stream https://sf.streetsblog.org/2010/11/09/clipper-cards-dirty-little-secre-hint-it-can-go-negative/. In that case, the card is ineligible for refunds, even if there was already value on the card or if you added personal funds separate from transit benefits. You may be eligible for a full or partial refund of the value on your card, unless you have loaded value on it using pre-tax employee transit benefits. A: Many others are praying, as well. https://www.caltrain.com/fares/how-buy/clipperr/clipper-caltrain-faq. For defective cards, no fees will be charged. Q: This happened to my wife when she was with her 90-year old mother, attempting to get on BART in Berkeley with Clipper cards, each of which should have had $20 on it. Refunds are subject to the fees in Section 10. Skip top navigation. Learn more about Clipper on your phone. " receive a refund of any transit cash value, unused transit passes, discount tickets, ride books or parking value on your card. Metropolitan Transportation Commission . If you are unable to get your Go Pass to tag on: Hold your card flat against the Clipper logo on the reader. EMC EMC 0.749023 g Your Clipper card will not be returned to you. A Station Agent canhelp process a ticket refund request. REFUNDS. Your session is about to expire due to inactivity. Any suggestions, or is this another way for a government-backed agency to abscond with my money? The ClipperCard is Salem State University's official identification card that gives you access to tons of resources on- and off-campus. No they don't keep cash at the stations. If you forget to tag off, pay attention to the Clipper reader's beeping noise when you tag on for your next ride. It is recommended that items of value be insured when selecting this option. 0 0 10.1455 10.364 re endstream endobj 174 0 obj <>/Subtype/Form/Type/XObject>>stream (Some limitations may apply.) 0 endstream endobj 200 0 obj <>/Subtype/Form/Type/XObject>>stream The Go Pass is available for free to eligible faculty, staff, postdoctoral scholars. Please feel free to visit the Clipper FAQ page or contact us at commuteclub@stanford.edu. Due to increased Clipper Card use and the corresponding reduction in use of paper tickets, the Ticket Exchange Booth at 12th St Oakland City Center Station has been permanently closed. Its also required if you want to set up automatic reloading. What I usually do (did that in NYC, HK, Boston) is just to leave the card somewhere. QMU**Q=:F KbOsW|EVHJ]e5EA?2f6#A6?X6*OYRcSW)ku< i HJ|urMD.z6;_EFrAhZa9iwFOeFTvy.%lr4pT|_5Zg5S9n898Q>I> Due to observed delivery issues this is a less secure option. BART FinanceDepartment2150 Webster, Oakland, CA 946129th floorAttention: Requests. Riders will also be able to add enough fare to a paper ticket to exit a station using cash at the Addfare machineslocated inside the paid area of each station. She couldnt find anyone to help her and purchased BART tickets to get her and her mother home to San Jose. Alternatively, if I return the Clipper card to a station, etc can I get a refund on the remaining balance on the card and the card issuance fee? Im planning to take the BART train from Oakland Intl Airport station to 12th St Oakland City Center station. With a one-time acquisition fee of $3.00 for a Clipper card, it pays for itself in just 3 roundtrips. Otherwise, you will be logged out automatically. /Tx BMC I no longer need to use Clipper. If this happens at any time, please call Clipper at 877.878.8883 for a refund. Because Smart Passes are only available through Stanford Transportation-issued Clipper cards, there will be a replacement fee of up to $5 for all Smart Pass replacements. endstream endobj 216 0 obj <>/Subtype/Form/Type/XObject>>stream Treasury will mail you a check. This option helps you avoid paying for postage and is the most secure option. endstream endobj 198 0 obj <>/Subtype/Form/Type/XObject>>stream Transit pass . Questions about recurring transit orders, including transfer requests, can be sent to transportation@stanford.edu. 0 { endstream endobj 202 0 obj <>/Subtype/Form/Type/XObject>>stream For more information, please refer to our pre-tax payroll deduction web page. 0.749023 g The Student Navigation Center is here to help you understand all the ways you can enjoy the convenience of your card. Once you register your card, you can report your Clipper card as lost or stolen to the Clipper Customer Service Center (877.878.8883 or TDD/TTY 711 or 800.735.2929), and they can block your card from further use and restore the balance on your new card. You can have multiple adult cards associated with a single account. How can I manage the account on their behalf? /Tx BMC They are. 0 endstream endobj 188 0 obj <>/Subtype/Form/Type/XObject>>stream /Tx BMC At your request, we can mail you a new card with your balance restored, typically within 2 business days. E\\y\F@B.DHR!"g/ But alas, no longer on bART as they now wont let you exit like they used to. If you have a question, please call (510) 464-6841. E\\y\F@B.THH!*o* 7) d"W0%Q T There is a $5 fee for this service. f These passes are valid only for the eligible university/hospital employee, student, or postdoc to whom they are issued. Include your name, phone number, and return address and note that you are seeking a refund of your paper ticket(s) due to BART's elimination of paper ticket sales.