During that investigation, we will review the proof you submit and contact the seller. Do Not Sell or Share My Personal Information. IF YOU PURCHASED A TICKET THROUGH VIVID SEATS ON OR BEFORE APRIL 1, 2021 TO AN EVENT THAT, AT ANY TIME FROM SEPTEMBER 29, 2016 THROUGH APRIL 1, 2021, WAS POSTPONED OR RESCHEDULED, YOU MAY BE ENTITLED TO A CASH PAYMENT OR OTHER RELIEF FROM A CLASS ACTION SETTLEMENT IF THE EVENT IS CANCELLED. Accepted forms of payment: credit/debit cards, Apple/Google/Samsung Pay. All ticket holders will receive emails with their options beginning May 1. Call toll-free: 833.228.5143 International: 925.206.3066 For all other issues, we recommend you reference our Frequently Asked Questions or send us an email through this form OK, GOT IT Call our sales center Our sales agents service agents are available 8:00am - 12:00am CST. Under these circumstances, I think a credit card dispute is absolutely fine. What do I do if my event is cancelled? Also, if your Live Nation event gets canceled, you have the option to get a Live Nation credit of 150 percent of the original ticket price. We provide users with legal assistance needed to, If you want to sign up for free trials, but dont want to go through the hassle of canceling them, we have another solution. To use DoNotPay, open it in your web browser. You\'ll receive the next newsletter in your inbox. Vivid Seats may also mitigate its damages by relisting and selling the tickets that are the subject of the underlying payment dispute. You may be eligible if you are a person or entity living in the US, its territories, or Canada who, at any time on or before April 1, 2021 bought a ticket through Vivid Seats to an event that, between September 29, 2016 and April 1, 2021, was cancelled or postponed or rescheduled and has not yet occurred. For the avoidance of doubt, the waiver of the right to bring claims in or otherwise participate in a class, representative, or consolidated action or proceeding set forth in the Class Action Waiver provision below does not prevent You from seeking public injunctive relief in an individual capacity to the extent otherwise permitted by law. Philadelphia, PA 19103 All persons in Quebec, who purchased before March 11, 2020 one or more tickets from Vivid Seats LLC for an event scheduled to take place after March 11, 2020, which event was subsequently postponed or rescheduled, without a full refund being provided by Vivid Seats LLC. Though we wish we were able to do more, we are doing our best to reconcile the situation and offered a deferral package option to purchasers of 2020 registrations.. The company has previously. Before the pandemic, he paid $689 for two tickets to a Jerry Seinfeld show in Atlantic City. Selection of Arbitrator: The parties agree that there will be one arbitrator and that the process for appointing an arbitrator will be the following manner: The AAA shall send simultaneously to each party to the dispute an identical list of 10 names of persons chosen from the National Roster (unless the AAA decides that a different number is appropriate). . We'll help get you there, and give you peace of mind. Email Delivery . If, for reasons of maintaining social distancing or other safety reasons related to the COVID-19 pandemic, any other pandemic or epidemic, or any other health or safety concern, the entity putting on the event has announced a seating or attendee capacity reduction of greater than 15%, Vivid Seats, at its sole option, reserves the right to cancel tickets for seating locations eliminated by the venue or to deem such event cancelled in its entirety. Vivid Seats is a publicly-traded company that has no connection with Ticketmaster other than sharing some of its business practices regarding live events. According to the Pennsylvania AG, RYADD changed its refund policy in the wake of the . No. This password will be used to sign into all, Broadway Theaters Shut Down As New York Governor Bans Gatherings Over 500, Bad Projection Is Ruining the Movie Theater Experience, 6 Stand-ups Analyze ChatGPTs Attempts to Steal Their Jobs, Hes dangerous, hes terrifying, hes an extra in, How to Watch the 2023 Oscars Celebrate All 23 Categories Live Again. If an event is cancelled with no rescheduled date, you will receive a full refund of the purchase price (including delivery charges, less possible restocking fees), or a credit for use on a future purchase, as determined at our sole discretion (this may vary by jurisdiction, including California (see California Business and Professions Code section 22507, under which Vivid Seats will facilitate a request for a refund from the ticket seller). In the event that the AAA is unable to conduct the arbitration for any reason, you and Vivid Seats will mutually select an alternative arbitration provider, and the arbitration will be conducted pursuant to that providers applicable rules. Wheres my airline ticket refund from GotoGate? It depends. If a rescheduled date has already been announced, you will receive an email in May with instructions on how to request a refund. If the arbitrator, upon final disposition of the case, finds your dispute was not frivolous, Vivid Seats will reimburse any filing fees that you paid and were not otherwise reimbursed. Will this be the busiest spring break ever? The event kept getting postponed and now he cant get his money back. This is something we cannot and will not do casually or quickly. If you are a part of Alamos Victory Rewards program and are worried about special offers expiring while the theater is closed, Alamos website says When we reopen, well hook you up on all fronts. If you have a season pass to Alamo, billing has been suspended while the theater is closed, but if you wish, you can continue to pay and membership fees will be donated to the Alamo Family Fund to help employees who are facing financial hardship immediately after a natural disaster or an unforeseen personal hardship, according to its website. Fill out this form for a FREE and prompt case evaluation. Accordingly, you consent to injunctive or other equitable relief for such violations. Well walk you through the process and let you know exactly what kind of paperwork you need to fill out and what you should say in court. During the pandemic, ticket sellers played word games, saying they were simply rescheduling their performances. If you had Coachella tickets for the spring, you can get a refund until June 1, according to its website. As discussed in other provisions of these Sales Terms, no compensation will be given for any reason except as explicitly described in these Sales Terms. You represent that you are legally able to enter into a binding contract. Further, you and Vivid Seats agree that THE ARBITRATOR MAY NOT CONSOLIDATE PROCEEDINGS OR MORE THAN ONE PERSONS CLAIMS, AND MAY NOT OTHERWISE PRESIDE OVER ANY FORM OF A CLASS ACTION. info@TicketPurchaseSettlement.com. And who you can expect to see performing and presenting. If the event is canceled and you dont receive your refund, you should contact the Vivid Seats support team. Many tickets are accessible only through display via a mobile device. An on-time delivery for purposes of this paragraph means delivery prior to the actual start time of the performance, regardless of the performance start time previously posted by any party. VIVID SEATS DOES NOT WARRANT THAT YOUR USE OF THE SITE WILL BE UNINTERRUPTED, ERROR-FREE OR SECURE, THAT DEFECTS WILL BE CORRECTED, OR THAT THE SITE IS FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS. Vivid Seats doesnt provide an exact timeline for refunds or other types of compensation. In order to issue refunds, Ticketmaster must first get approval and funds from our clients. Vivid Seats prohibits the use of its Marketplace, website, or mobile application for unlawful conduct. Hopefully, the pandemic is a once-in-a-lifetime event, and multiple postponements like this will never happen again. PLEASE NOTE: A valid and physical form of identification indicating that they are at least 21 years old must be presented. As our Sales Terms and Conditions state, all sales are final. The complaint alleged that Vivid had an obligation to give customers refunds for such tickets and did not do so. (2) If you bought a ticket to an event that was postponed or rescheduled and that is cancelled after April 1, 2021, you will automatically be entitled to a credit in your Vivid Seats account, estimated to be 110% of the price of the tickets. Can Anyone Predict Whos Going to Win Best Supporting Actress? Further, you and Vivid Seats each agree that the Sales Terms evidence a transaction involving interstate commerce and will be governed by and construed in accordance with federal law to the fullest extent possible. Can Vivid Seats keep your money for a canceled show? If the event is postponed, your tickets will likely be good for the new date (depending on the venues policies). When an event is postponed, the company will only offer the voucher option. If your event was rescheduled, Ticketmaster will contact you as soon as they know the new date. . FAQs. I contacted Vivid Seats on Himbergers behalf about his event tickets. The resulting national directives, and state and local government shutdown orders, and other events outside the control of private parties have obviously made it impossible in some cases to hold ticketed live events on scheduled dates. Wondering what else DoNotPay has up its sleeves? Here we provide a current status report for our Vivid Seats customers and especially those who purchased tickets impacted by the COVID-19 shutdown and related postponements or in some cases, formal cancellations: Vivid Seats has an outstanding track record of providing excellent customer service, and we are committed to helping our customers during this time. This means that the FAA governs, among other things, the interpretation and enforcement of the parties arbitration agreement and all of its provisions, including, without limitation, the Class Action Waiver. Learn More. The delivery charge consists of the actual cost of delivery as well as a surcharge that supports Vivid Seats safe and secure ticket delivery, whether electronic, via shipping, or otherwise. But six months later, Discover found that the charge was valid. Our award-winning daily newsletters keep you posted on our random acts of consumer advocacy. Confidentiality: Unless applicable law provides otherwise, the arbitration proceeding and all records pertaining to itincluding but not limited to any documents prepared or produced in connection with the arbitration proceeding, as well as the hearing and the arbitration awardwill be confidential and will not be disclosed to any third party, except as necessary to obtain court confirmation of the arbitration award. If the value of the relief sought is $10,000 or less, at your request, Vivid Seats will pay all filing, administrative and arbitrator fees associated with the arbitration. If your event was canceled, Ticketmaster will issue you a full refund, according to its website. Learn More. If a re-issue is not possible, you will be refunded the re-issue fee. c/o Settlement Administrator Vivid Seats doesnt have a good track record of giving refunds to their customers. Did we mention it's free? For a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the list from the National Roster shall be limited to individuals who either previously served as a federal judge or is an attorney who has specialized in intellectual property law for at least ten (10) years. Event organizers apparently hoped to keep the ticket money. Events and concerts are continuing to get canceled, so if you had plans for an outdoor festival or Broadway play this summer, make sure to check your ticketing company for information about refunds and ticket credits. Those holding tickets for performances through June 7, 2020 will receive an email from their point of purchase with information regarding exchanges or refunds, the Broadway Leagues website reads. If the parties fail to agree on any of the persons named, or if acceptable arbitrators are unable to act, or if for any other reason the appointment cannot be made from the submitted lists, the AAA shall have the power to make the appointment from among other members of the National Roster without the submission of additional lists, except that for the appointment of an arbitrator for a dispute or claim relating to the intellectual property of you, Vivid Seats, or any of Vivid Seats corporate family members (for example, trademarks, trade dress, domain names, trade secrets, copyrights, or patents), the individual appointed shall either previously have served as a federal judge or be an attorney who has specialized in intellectual property law for at least ten (10) years. If your event has been postponed, you have 30 days from when the rescheduled date is announced to request a refund from AEG Presents. Information about Covid-19 Vivid Seats is closely monitoring And what does that mean for the rest of us who are trying to get our money back for shows that were canceled during the pandemic? v. Vivid Seats LLC, Settlement Website: Vivid Seats Refunds for Event Tickets Settlement Website, Vivid Seats Purchase Settlement This article was published on March 29, 2022, and updated on April 27, 2022. As a resale marketplace, Vivid Seats lists tickets that come from a vast ne. Even though Texas will allow movie theaters to open May 1, Alamo Drafthouse says it wont. If its just postponed or rescheduled, tickets will not be refunded or otherwise compensated by Vivid Seats except in jurisdictions where it is required by law.. But a couple of days before, the venue canceled the show. Douglas Himberger would really like to know. In response to public outcry from Arizonans trying to get refunds for tickets to postponed events, Arizona Attorney General Mark . 2023 Vivid Seats LLC. Then this happened, names, numbers, and email addresses of the Discover executives. The U.S. District Court for the Northern District of Illinois approved the agreement Monday over the opposition of a handful of objectors. I dug a little deeper. State arbitration laws do not govern in any respect. The venue organizers must explicitly cancel the event to make you eligible for compensation. You do not have to do anything to receive this credit. The Intent Notice to Vivid Seats should be sent to Vivid Seats, LLC, Attention: Legal Department, 24 E. Washinton St., Floor 9,Chicago, IL60602. Vrbo offered a refund after my husband lost his job. We're your companion for live events. You are required to cooperate in such investigations including, but not limited to, providing any and all information requested. Check out our directory. On rare occasions when pricing errors occur, Vivid Seats shall not be liable to the customer for this error. Heres how to spot it. Tickets may be delivered via Instant Download, Email, UPS, or Special Delivery for the charge stated during the checkout process. By using or visiting this siteor purchasing tickets in any manner from the Vivid Seats Marketplace, you expressly agree to abide and be bound by these Sales Terms, as well as all applicable laws, ordinances and regulations. Check out Elliott Advocacy Today, our free, daily newsletter with links to your favorite commentary, tips and news about consumer advocacy. . RYADD was also forced to settle with Virginia authorities over the same practices. Digitally transferred tickets will not be accepted when the next Foo Fighters concert tour opens at Bank of New Hampshire Pavilion in Gilford. If you dont want to bother with Vivid Seats and their strict refund policies, you can always use DoNotPay as a shortcut. You acknowledge that the venue and/or event organizer/promoter may continue to develop and update these policies in the intervening time between your purchase and the event date due to, for example, the uncertainty or evolving nature of the COVID-19 pandemic or other safety or health concerns.