Did it take long. Ticketek Terms and Conditions of Sale. Well after visiting a Melbourne Ticketek office & calling the phone number twice for a lengthy time, I finally got a lady by the name of Sandie who was really helpful in that I needed to change my concert tickets over to wheelchair companion tickets due to having an operation on my foot only last month & now not able to weight bare for any length of time on this foot. I have a bloody ticket to a concert that got pushed back a whole year because of covid and Im trying to change the dates because they automatically placed me onto a Sunday night instead of giving me options. Australian F1 2023 - 4 Day Pass. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! This surely is an unacceptable way to treat people with a disability. I bought tickets to and event halfway through last year, tried to call them on a number of occasions and tried to email them, i unable to get in contact with anyone they have set up their phone lines and email systems that way intensionally. Ticketek account. However, Ticketek Marketplace will enforce that tickets resold are capped at 10%. Apart from this, they do not charge any additional taxes and convenience fees. Or which among Ticketmaster and Ticketek is a better marketplace to buy tickets from? Sell tickets directly from your Ticketek Account. Ticketek Marketplace Help; Buyers FAQs; restrictions.empty. as files or special links. We accept email Our I had to take a morning off to get these tickets for my daughter. No way to recover tickets. What this company did is the following; (A .pdf).The transaction was finalised. 760500 Views Aug 18, 2021 Article. Ticketek Marketplace is owned by Ticketek and is a secondary market where you can safely sell and buy tickets. I paid for tickets to The Mousetrap at the Theatre Royal in Sydney and they were not delivered via email or post. 1 minute after noon it's my turn and all tickets are already soldthis was a small town concert. Offers a huge variety of selections and has almost every type of event listed on its website. Set the price. )Tried to ring the 1300 phone number provided, to resolve my issues but was unable to get an answer.I sent an email on 31/1/21 listing the issues I was having to the email address provided.I Received a response on 8/2/21 advising they hade received my email and that Due to the. Be sure to check our page often for the latest coupons. No mentioning of queues before! If you click on "Mobile Ticket", you will get to the same link that was included in your The service/delivery fee encapsulates a broad range of costs incurred by Ticketek in delivering a full service ticketing agency to our customers. Both Ticketmaster and Ticketek offer platforms that are easy to use. I've never sold e-tickets online before, so am hesitant selling via eBay/Facebook Marketplace etc but would love to hear your experience with the best way to go about this. Your email address will not be published. The only trustworthy source for authentic NBA Tickets: 100% guaranteed to get fans into every game for every team. But if this happens I will complain to the Ombudsman again as I am certain there will be an avenue of recourse if the tickets are not genuine. I received an email stating that they had been purchased and the money would be in my account 10 days after the event. The fees for this service cover costs for operating and maintaining this marketplace and, considered with other revenues, earn a profit. 2. Florence and the Machine. My Ticketek; Gift Vouchers; Ticketek Marketplace, later this month detailed mobile Sharing FAQs can be found on the &. The Radiation Pressure Is Given By, Contacted them several times already by mail and phone and cant get in contact or receive no responses - its been 9 months lmao. I assumed they were just really swamped at the time. In my situation, I sold the tickets but the event got cancelled. Ticketek wastes YOUR TIME like it doesn't matter. Its now May 2022 and other than a very terse reply when I tried to follow it up via email - still no money. Therefore, it's impossible to speak to an actual person. Similar thing happened to me when selling tickets for The Strokes. See the Best Services in 2022 as rated by Australians on ProductReview.com.au. We have to use them to buy tickets to sporting events regularly and pay a large processing fee (ie $6.85 on a $15 ticket!) It's a great practice to set a temporary password in your Ticketek account before doing The only minus is that no matter when they sell, ticketek dont pay out until 2 weeks after the event. Ticketek routinely mismanages ticket processing which should be simple. Ticketmaster vs Ticketek Which is better? US groups form 'Break Up Ticketmaster' coalition. Ticketmaster vs Vivid Seats: Which Is Better For You? Go to the Vivid Seats home page, and click on the small "Sell" link in the upper-right corner. The Ticketek App connects you to thousands of live events and experiences across concerts, sport, comedy, theatre, arts and exhibitions. You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. Please note there maybe no replacement for General Admission tickets. Ticketek New Zealand Limited (Company Number 670708) ("Ticketek") trading as Ticketek Marketplace ("Ticketek Ma The total for the three tickets was made in two purchases of $135.20 and $70.40, 195.60 in total. * They charged me for the price of the tickets by lying and saying they had refunded the price of them to the buyer because they couldn't gain entry to the concert. Wed 01 Nov 2023 8:00PM Rod Laver Arena, Melbourne , VIC Absolutely appealing customer service!!!!! Pay lower fees. we hold on to your ticket until payment is received and any fees are clearly outlined. Did any of you who sold get paid for the tickets once they were resold? Indy 500 Snake Pit presented by Coors Light The Indy 500 Snake Pit presented by Coors Light is the ultimate festival of fun, friends and some of the biggest electronic music acts in the world - all while Indy cars roar past at 230 mph. After the event; I received an email stating that the buyer could not gain entry to the event as they required a "hard copy" of the ticket, that I would not be receiving payment for the ticket & that I was liable for a $100 administration fee. I figured out that if you download the Ticketek app, you can delete Ticketek Marketplace listings from the app. Ticketek acts as a good global leader with technology in ticketing. Ticket limit 10 tickets in one transaction . The provided refund link for refunds by Ticketek was broken and didn't lead to any refund service. After examining everything, you can post the listing and wait for the customer to buy it. For Light Cycles, Ouchhh Studio , KLASSIK underground and Unsound events please phone Illuminate Adelaide on 1300 496 623. tickets bought at $120, now selling at discount of $100. : 2020314 : 8 : GIANTS Stadium, Sydney Olympic Park : CAT1 AUD$698, CAT2 AUD$598, CAT3 AUD$498, CAT4 AUD$398, CAT5 AUD$298, CAT6. 2 minute read. Can almost never pick a specific seat you want, have to take what they give you. These do not influence our content moderation policies in any way, though ProductReview.com.au may earn commissions for products/services purchased via affiliate links. Poor service really. It will charge you a reasonable fee if you opt for ticket exchange. Mobile app tickets are becoming increasingly popular lately as well. When people buy and sell tickets via Ticketek Marketplace, it creates a chain of private buyers and sellers. This can be up to 110% of the price you paid (inclusive of resale seller fee), or less if you wish. You can choose between two options: A. Button: opens a window on top of your website to reveal available tickets. Zero stars, uselessly run, waste of a time company. You will be given priority access to selected shows, exclusive promotions, and discounts on selected events. But, they offer a good variety of payment methods like American Express, MasterCard, Diners Club, Ticketmaster gift card and they also accept almost all the other debit cards. Tickets are sold at a price determined by the seller - this may be more or less than the face value of the ticket. How do you know if theyre secondhand tickets? I am a bot, and this action was performed automatically. Trying to buy concert tickets on the normal Ticketmaster, tells me sale starts next day at noon and shows a countdown. 1.) PDF tickets from Ticketek. original No contact phone number any more for issues. The tix are currently for sale on Ticketek Marketplace but we are happy to sell direct so buyer doesn't have to incur booking / transfer fees. You'll get your money back and another fan gets to go to the show. I included links and explained my exact process, so they could identify weaknesses in this process. Meanwhile, we are going to miss the event!Its time to stop using Covid as an excuse for complete lack of service or care. Ticketek New Zealand Limited (Company Number 670708). About Ticketek. As for delivery, you can either opt for a physical ticket and ask them to deliver it to your doorstep or you can go with a virtual ticket and save some money. Total Sale. You can subscribe to a wide variety of live events and Ticketek will contact you when there is new information. Postponed and Cancelled Events. It was confirmed to me that the tickets had sold and that I would be receiving my payment for them in due course.The day after the concert I received a rather rude email saying that I had failed to provide the tickets (which is not true) and therefore I would not be paid for them. Sold tickets to a show on June 4, still havent been paid. Any seller or fan whose annual gross transaction value across the U.S. Ticketmaster marketplace (including Account Manager) exceeds $600 will receive a form 1099 from . I happen to know for a fact that the people who purchased my tickets had successfully entered the venue and enjoyed the concert!! Tixel is a fan-to-fan marketplace for . to then often have to go to their desk at the venue to follow up the issues. If you have mobile tickets, Ticketek sent you the special mobile links by email and SMS. I accidentally bought extra concert tickets and wanted to sell them. Consumer Federation of America, Fan Freedom, National Consumers League, Protect Ticket Rights and Sports Fans Coalition, have released a set of principles called 'The Ticket Buyer Bill of Rights'. Yes, since Ticketmaster offers a 100% guarantee on the validation of tickets and it verifies sellers before selling on its platform. Their system is a joke, you cannot call anyone except an automated machine and even after lodging two tickets I have had no response. Ticketek Rewards - Redeem gift vouchers when you answer surveys, Buy Snoop Dogg tickets starting at $123.35, Buy Ed Sheeran tickets starting at $89.90, Hot Deals - Get 30% off tickets for the David Strassman comedy show, Shop Cirque du Soleil Crystal tickets starting from $76.40, Shop Lewis Capaldi tickets starting at $99.90. Safe, Fast and Verified The lounge open 30 minutes prior to the main arena doors on an event day. A: No, all tickets are only available within 72 hours of the performance date. . Yeah this happened to me last year- my tickets sold within an hour and it took me months of trying to contact them to get my money back. These include cookies that allow you to be Along this process, Ticketek will ask you to choose a mode of payment through which you would like to get the money for the tickets. Ticketek - With over 40 years' experience ticketing the biggest live events and venues. DO NOT reply like a regular email, you won't get a response. After tapping on the option, add all the valid details about your ticket. Booked family ticket for 4- Aus vs SL ticket on Thursday 10 Feb 2022. * They also charged me $100 administration fee (for what?!) Always come back with request for more info. It has a hefty price charges, for example for a ticket base fare of $25, Ticketsmaster charges $7.75 convenience fees charge, that is at least10%. That's a difference of $596.71!!! I can not believe in this day and age HOW BAD this company is. eBay notably offers five different subscription tiers, ranging from a $4.95/month plan all the way up to $2,999.95/month enterprise plan. Does this mean there's actually no tickets left? ICC T20 World Cup 2020 Fan Marketplace is powered by Ticketek. Seven tries before I finally got my second choice of seats. to then often have to go to their desk at the venue to follow up the issues. Press J to jump to the feed. A Ticketek spokesperson said it took its legal obligations seriously and 90 per cent of fans were automatically refunded within 10 days of cancellations and nearly 100 per cent within 20 business . . your Ticketek account. The lounge open 30 minutes prior to the main arena doors on an event day. 3.) Choose your tickets. I am up to 3 support tickets lodged with not a single reply. Ticketek - With over 40 years' experience ticketing the biggest live events and venues. If you only have a screenshot (an image file) from a friend, but not the actual link A dusty corner on the internet where you can chew the fat about Australia and Australians. Their customer service to follow up and right the problems is poor. The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. To preview, click "Buy Tickets". Visit the Ticketek site and tap on the sell your ticket option in blue. Requesting a Refund. No contact details to chase, so far no tickets. Barcelona vs Aleague all stars ticket, bought from Ticketek. Can never get a refund on tickets and/or speak to someone within Ticketek. Tue 8 Nov 2022 7:30pm Rod Laver Arena, Melbourne, VIC Tickets listed on The Ticket Merchant are from trusted Australian re-sellers who we have long standing relationships with. This is what a Ticketek mobile ticket looks like in your browser or mobile app. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. Find a selection of real tickets for the hottest upcoming events listed by fans at no more than 10% above face value. price. If you are reselling your tickets on Ticketmaster , there is also a resale service fee based on ticket face fare. My tickets are for Guns & Roses, and I am still a little nervous as when I made a complaint to Ticketmaster they advised that my only avenue of recourse is if I actually don't get into the concert, which really concerns me know because I really want to see them. According to Ticketmaster's policy, on the average amount of ticket price, 30% of it is being charged as fees. I will not be purchasing any tickets via Ticket Master again & would recommend that others steer clear. So I hope it will turn up! Why does Ticketek Marketplace charge fees? Just a thought.) Find trending events near you. 2023 Trustpilot A/S. I just received an email from marketplace today saying the funds have been sent to my account and to wait 2 business days for it to show up in my account. to find the link in order to proceed with this listing. . I tried calling, emailing before the show, had I had a response we would have made the show. "Our Zendesk Customer Success Manager is very thorough, result-oriented, and her guidance has helped us a lot in making the right choices. . There may be a fee applicable on eligible refunds and exchanges. Very disappointed considering this was a direct link from the ticketmaster website, I thought it would be legit. I accidentally bought extra concert tickets and wanted to sell them. We decided we'd go to the show if the tickets don't sell, but I'm going to be really pissed if we show up at the door and are told that our tickets are not valid because someone bought them while we were on the way there! on your You would be able to request for your money back if you cannot attend the show due to over 20 circumstances outlined by their team. Couldn't be easier. I was ready to go on the dot and within a few seconds I was at the resale site paying three times the amount, for really crap seats. Find out how we combat fake reviews. you can't make. The call centre shut the phone to the customer's face.. ticketek marketplace fees. I have also msg Ticketek via Facebook and they directed me back to Ticketek Marketplace. Most of the sellers are sole brokers and the entire control of pricing of tickets is in their hands. How Hot Are Takis On The Scoville Scale, If you think your issue is common, then you can first try looking at Ticketeks FAQ section. Dealing with the same thing atm. loud house bad luck crossover fanfiction. I bought a ticket for Steve Lacy on Ticketek Marketplace and im scared that its not a legit ticket, Sold my tickets in 20 minutes. By the 10 days, I meant that they said I would he given the money 10 days after the match. Customer support was really good too, they were polite and fast with replying emails. If this actually happens, how are you going to book the tickets? If you are active on social media, you can follow them on Instagram, Twitter, and Facebook to know about shows and events that are happening soon. Consumer advocates have released a set of principles that they believe can improve the live events ticketing market in the US. Thank you. Sold my tickets on ticketmaster resale and got my money in the bank within 9 days. Then make an account with Atlassian. Almost 90 days and still waiting for my refund back. You will be able to find discounts of up to 30% on selected shows. The last step will be for payment and once your payment is successful, you will instantly receive a confirmation message. Knotfest. Press question mark to learn the rest of the keyboard shortcuts. Get a real job. If you google "Victorian Ombudsman" you will find both the Postal Address and an email address. Angie-P 6 mo. It has been 2 months since the event that I sold my tickets was held with 5 tics worth app $1000. Once seat selection is done, add your personal details and pay for the tickets. Thank you! Your refund application and payment will be handled by the Customer Experience Team who act as the administrator of Our Refundable terms. The service and handling fee covers the end-to-end service delivery, from the time of purchase through to staffing at events, technology and support. Log in to your account and click on View our waitlists on the homepage. *These tickets are also listed on Ticketek Marketplace if you prefer to purchase via the original seller, however the platform adds a service and handling fee ($17.95) a reissue fee ($14.85). If your Buy guaranteed tickets for sold out events at a fair price. I want an refund, yet there is no way I can get it. I paid the additional cost in checkout for refundable tickets. Starting with experience, Ticketmaster has a couple more years of experience than Ticketek. (Not all concert tickets are able to be sold on this service, for some reason. I check in next day 2 min before noon and suddenly there's already a queue! The RAC Local Lounge is located on the ground level with external access from Wellington St for a pre-show bite to eat and drink. For Gorillaz and The Avalanches please phone Ticketek on 1300 665 915. . the actual Ticketek mobile link. . I tried it today and I was able to remove my tickets from listing. Open a Virgin Money Go Transaction Account today and make a purchase in the first 30 days to receive a $75 Ticketek Gift Voucher, plus 5,000 bonus Virgin Money Points. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. The answer is simple by using online marketplaces like Ticketmaster and Ticketek. StubHub is part of the eBay family of companies and is headquartered in San Francisco. 104 Views. Its a party over here. Ticketek Marketplace is a secure online portal where customers who have previously purchased from Ticketek can quickly and easily . a Ticketmaster spokeswoman said every transaction incurred a 15% fee from the buyer and . I sold my tickets on Gum Tree with mo problems at all. tickets you wish to list for sale. Similar to Ticketmaster, the prices of tickets at Ticketek fluctuate depending on the liking of the individual sellers. If they are still using the Atlassian support portal like last year, you need to click "View request" near the bottom of the email. Their website kept jumping us to different sections than the chosen one, then missed the mistake and paid.Tried to contact to rectify but no news.1 month later someone contacted us via FB saying all other tickets were sold out.Cheers Ticketeck for only taking 1 month to get back to me! They said as it was past the concert date and they tried to ring me ( nope didnt happen no missed calls ) that it was now in the hands of the escalation team to liaise with the other party to arrange a refund. I purchased some tickets from Ticketek and as I need to sell, I was looking at selling on Ticketek Marketplace. i had purchased tickets to mix fm concert at sandstone point hotel,the concert was covid posphoned until may 22 2021.I had a printed ticket,When i went to go to the concert i called the venue the day before and was informed that the concert was brought forward to Dec 14 2020 nad had already finished,It was also renamed (sunset sounds).As i still had a ticket i was refused a refund ,how many people did this happen to,they are making extra money from covid rescheduling. Hi, can I ask what section of consumer affairs did you contact? Also, among the good list of payment modes Ticketek offers, you can also opt for Afterpay and pay for your entire amount in 4 installments. Image Based Life > Uncategorized > ticketek marketplace fees. Reddit and its partners use cookies and similar technologies to provide you with a better experience. It offers 100% ticket guarantee on all its orders. purchaser automatically, and find your tickets there, in "Order History" section. I am 77 years old and tried for 2 hours to buy some tickets to Mary Poppins for grandchildren. No wonder people resort to scalpers!! Tixel is available to all Ticketek ticket types and all events: Music, Thats on the laptop, so I tried the phone app, and that showed me the map, but didnt let me buy any ticketsI wish that artists (the label who organises them) would do their due diligence on a service before making people use them. Bubur Ayam. I have sent my concerns to the Victorian Ombudsman. Similar to any other ticket marketplace, buyers, and sellers can come together on its platform and grab amazing deals on different types of tickets. Allow me to pay for tickets and eventually send mobile tickets that can't be accessed. This may vary slightly depending on which delivery method you choose. I think their website is unclear though so they should fix it, Terrible website. Its ticket resale without the hassle. Keep in mind that you should make your request within 60 days after the event date. . I purchased AFL tickers from a Ticketek outlet and they charged a $2.50 transaction fee. Dont go near it- use Tixel if you can instead. The date was changed ( it was in march now october) and I applied for a refund as my son has school camp on the new date. Accessible Seating Im not waiting for nearly 12 months for my $1000! If youve forgotten your account details, never fear we also accept official email and If you look closely at your original order confirmation email, there is a section that After you have posted the listing, you only need to wait for the customer to buy it. How can we get rid of Ticketmaster, surely we deserve better in Australia? 2 x Tickets to the Kid Laroi . Lasttix offers promotional services . To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Jun 17, 2019 contributed by Nicole Bowman. Thanks a million Sandie for your wonderful help & tickets are now sorted enabling us to still attend the concert. These were purchased 23 Jun and 26 Jun 2021The show was rescheduled, with emails landing on dates very different from the original. Is that normal? Tixel has helped hundreds of thousands of people change their plans without getting Ticket resale is a form of arbitrage that arises when the number demanded at the sale price exceeds the number supplied (that is, when event organizers charge less than the equilibrium prices for the tickets).. During the 19th century, the term scalper was applied to railroad ticket brokers who sold tickets for lower rates. Yes please. Q: When purchasing tickets at the Regent Theatre box office or Ticketek agency will I get physical tickets? e!!! It doesnt charge additional service fees for sellers. The price you select is what youll receive - the buyer pays the fees. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Amanda Allison. Ticketek has recently been made aware of some confusion around our service/delivery fee and thought this an opportune moment to reiterate the structure of this fee, which is charged on each transaction. Hover over the Last Minute tab on the homepage and click on Deals. broker) to get Get in to events you thought were sold out with tickets sold by fans and verified by Ticketmaster. 55 Plus Rentals Abbotsford, Would I ever get the tickets! Fee-Free Event Tickets. + I had to pay listing fees + I had to pay a $100 administration fee. If you haven't received your payment within 10 business days, please check with your bank first that there are no pending payments before submitting a request. Help? I tried it today and was able to remove my tickets from listing. Since both the platforms have given the control of ticket pricing to the hands of sellers, the prices will vary according to the sellers preferences and you will have to go along with their decision.