Etc. 13 Nothing that the salesman presented to us was true. All-Inclusive resorts may charge a mandatory all-inclusive fee. get quotes and more. Still wondering why people buy timeshares? Taxes, additional fees, and charges may apply. Recent Reviews Read full review of Palmera Vacation Club. Palmera Vacation Club has an average consumer rating of 1 stars from 13 reviews. This is not the first time that we have had issues with getting people to respond, Desired outcome: an attorney but they refused to negotiate with him. The overall rating of the company is 2.0 and consumers are mostly dissatisfied. What is Palmera Vacation Club's Instagram? The travel prices the salesman Useful. We had a very similar situation happen to us - after years and years of successful timeshare ownership. Palmera Vacation Club complaints View Full Report 33 Office Park Road #219 Hilton Head Island, SC 29928 | Get Directions (888) 887-2563 http://palmeravacationclub.com File a complaint in less than 5 minutes! Finally he took our closing documents, ripped the cancellation page out, wrote a note about how this was the official cancellation, and made us sign it. In Share your photos and videos with others to prove the truth of your words. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. Well after 35 days I finally got my information, and guess what--they lied--I know this is a shocker to most of you ( sarcasm intended ).. And we prefer to vacation by ourselves instead of as a group. We are now well past that Friday and repeated calls only gets me to LeAnn, Director of Member Services and her voicemail. Rental offer and rental inventory are made available by a Florida licensed entity Panorama Travel Solutions, LLC, whose address is 6277 Sea Harbor Drive, Orlando, FL 32821, License Number: CQ1059961. Load More; Browse for Rent Browse for Sale Add Your Property. You May Like: Disney Vacation Club Rentals Grand Californian. We were introduced to a conversion-type program, where currently owned-vacation properties would be taken over by Palmera, and points within those timeshares would be converted and used to purchase a timeshare at Palmera and Palmera would take over your previously owned properties, never was it mentioned that the previously owned properties would be listed until resold. Palmera Vacation Club. According to law enforcement officials, oftentimes the promised discount and savings never materialize: The promoters provide prices that are no better than travelers can buy openly, through a wide range of discount sources, and the promised dream vacations never seem to become available. After reading the contract, I did not feel comfortable. Nothing is free. Promotional content will be removed and issues concerning Booking.coms services should be routed to our Customer Service or Accommodation Service teams. In fact, timeshare has been celebrating years of growth, surpassing over $10 billion in sales. Consider how much of your income goes towards bills and what you have left over at the end of each month. The Palmera membership also included a Quest Vacation Club membership. He then pulled out his phone and asked me where I work so he could go ahead and search for the name to see what he could find. ComplaintsBoard.com is a leading complaint resolution website on the Internet. Submit a complaint and get your issue resolved. Our ETA was just after 5, so I wanted to call in. I want to give it away, We just want to walk away from the contract, We joined palmera timeshare 11/2019 with false sale pitch. In fact, you can travel to4,200+ RCIaffiliated resorts in 110 countriesaround the world.*. Learn More. Palmera Vacation Club Business Profile Palmera Vacation Club Vacation Timeshare Multi Location Business Find locations Contact Information 33 Office Park Road, Unit 219 Hilton Head Island, SC. How BBB Processes Complaints and Reviews, BBB Serving Northeast Florida & The Southeast Atlantic. Hawaii TAT Broker ID #TA-023-193-6000-01 We were lucky and did not fall for their lies (in 2011). I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Now, multiply this over the next 50 to 60 years. There is so much we were told that just isn't true and I can go on and on but I blame myself for listening to his sells pitch. So we stopped back by the office first thing this morning and cancelled since we were still within the 5 day cancellation period. Copyright 2020 Business Consumer Alliance All Rights Reserved. He swore up and down that the time of year didn't matter when booking and it didn't effect the number of points required. The Mitchells say Vacation Inspirations offered them free carriage rides and a gift certificate for dinner if they listened to a travel presentation. I am one of those seniors who purchased on the promise that they would sell current time share. Well guide you through the process. However, I cannot afford this. Keep in mind, a timeshare is not a financial investment. Like a free stay and Hilton money? At this point I just wanted to get my money back and get out of there. I explained to mr sheldon that the document he send me was not a quit deed and that i was not signing anything that i did not understand. Cancel.We want out of Palmera. purchase it back from us. The Palmera membership also included a Quest Nothing that the salesman presented to us was Already have an account? We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. With points-based ownership, timeshare owners can use their vacation points as currency, to spend as they wish. Desired outcome: We bought 3,000 points for around $13K. Boy what an experience that wasfirst some guy wisked us away to a room away from everybody else, which was fine since we wanted to have a private conversation. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. The trading power we were supposed to have with RCI was incorrect. Under Six Ways to Travel, click Palmera Escape via RCI, Click RCI Exchange to link to your RCI Subscribing Member account. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. We are trying to book a vacation but can't and hopefully won't lose our booking do to the lack of communication on their part. Do we have any recourse to either go back to original rules when we joined or get out of contract? The reason this appealed to us, is that we were very interested in downsizing the number of timeshares in our inventory. At our age changing made sense if this transition occured. With points, you have the utmost flexibility with booking trips where and when you want. CHARLESTON, SC A Live 5 News investigation has uncovered dozens of complaints filed against businesses that sell timeshares and luxury vacation packages. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. We are trying to find a way to resolve this as I have heard there are many complaints against Palmera. Prove them wrong! BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Our records indicate the company failed to respond to the one complaint brought to its attention. Featured review. Read full review of Palmera Vacation Club. The offer is only valid on select 7-night exchanges and Extra VacationsSM getaways booked in the RCI Weeks reservation system and does not apply to 7-night RCI Points exchanges. Check the spelling of your query. Called better business and state of SC. What is Palmera Vacation Club's Facebook? Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. We have finally got into the full site--its as big a scam as you have ever seen--the 2000 points get you nothing in Hilton head --anytime--they told us to use "Smart Stays" --not one available for the next 45 days --anywhere at all--tried their escape part--that is the RCI exchange--only thing available for the 1000 points they claim =-- are so far from where we want to go and 3 star resorts--would never book them--so the question that I keep asking is--what exactly was I sold? As a world-class vacation exchange provider, RCI is focused on bringing members flexibility and choice. This was enough to scare us away. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Each unit is professionally decorated and refurbished every year. Others, however, pose a big financial risk. We paid cash, so we don't have that leverage. Theres a lot of noise out there. All of the lies, promises, and representations are part of the scam. legally cancel the contract. 602357907. A lot of robocalls are currently making this pitch. Bath 2 . Contact Information 33 Office Park Rd Ste 218 Hilton Head, SC 29928-4655 Visit Website (843) 842-3490 Customer Complaints 20 complaints closed in last 3 years 10 complaints closed in last 12. International Association of Better Business Bureaus. available to us. Please let me know about a class action lawsuit against Palmera if one exists. I even saw some stuff abour class action lawsuits. Does anyone else have experience with this and any advice? We said that we prefer to rent houses when on vacation instead of staying in condo communities. Palmera Vacation Club 5 years ago Save I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Contacts:There are no additional contacts. The trading power we were supposed to have with RCI was Dont Miss: Hicv Vacation Package Kissimmee Fl. I happened to read your post at dinner the very night we bought, and that prompted me to dig a bit further. BBB Business Profiles may not be reproduced for sales or promotional purposes. Nov 15, 2016. One of the many exciting benefits of your RCI subscribing membership is the ability to expand your options for vacations beyond the Palmera Vacation Club portfolio. After the tour, we had to go back to the office and he kept trying to convince us. They get it for a discounted price and also cruises and tours and different trips like that, that most people would want, Sharon Mitchell said. We bought 3,000 points for around $13K. Have you tried contacting them? It's clear there is no intention of honoring that. The salesman (won't name him yet) but he lied to us severely so we had my family go down to Hilton Head and asked for him as if they were Interested and they were told the very lies we were told and with several friends and family hearing all this and then taken for a tour of what type rentals in Hilton Head they could get with 3000 to 4000 points and it is available all the time, very nice Hotel 2 bedroom pool side. In January of 2016 the corporate resort staff told us they would buy his time share and, at a discount, use it as down payment on Share your photos and videos with others to prove the truth of your words. I am still suffering with cancer issues and cannot pay my medical bills. We stayed at the Island Links and attended a timeshare presentation. This would leave me with only the maintenance fee to pay. Palmera Vacation Club. You are using an out of date browser. I sent it to the person and address listed on the Right to Cancel paperwork we signed during the scam process. Scam Clue 3: A promotion claiming youve been specially selected for membership. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. And just so you know if you wanted to stay a week this time of year, (June) you would have had to use at least 3 years worth of points for the single week. Booking.com will make an effort to obscure email addresses, telephone numbers, website addresses, social media accounts, and other similar details. Other restrictions may apply. The product has changed into something that families, couples, and adults love. I just want out. Had enough of Palmera. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. a 5 week time share at Island Links Resort in Hilton Head, SC. Pay only $199USDon your exchange fee when you book select Orlando resorts. get quotes and more. This was a hassle no doubt. Then suddenly, they changed the rules to allow "members only" to participate in the smart stays. One of the many exciting benefits of your RCIsubscribing membership is the ability to expand your options for vacations beyond thePalmera Vacation Club portfolio. Average Palmera Vacation Club Sales Executive yearly pay in the United States is approximately $105,656, which is 37% above the national average. It was basically, sorry sucker attitude. We are dedicated to delivering vacation memories that last a lifetime. My name is joe williams i am a co owner /sharon course owner at coral reef resort in hilton head sc. Registration as a Seller of Travel does not constitute approval by the State of California. I looked at the charts and the 2000 points we bought, will get us 4 nights in Jan --that's it, the minimum points for a week is 3150 on off season. Palmera also has a Facebook page that we should all be posting on. I cannot imagine having to get ahold of someone if I was an actual customer with Palmera. Must call to book. Hang onto your paperwork. Reverse and return back to what we had, and reimburse us for the waste of our time in full. Also publication TIMESHARING TODAY. To keep the rating score and review content relevant for your upcoming trip, we archive reviews older than 36 months. How do I get out of this? This is the version of our website addressed to speakers of English in the United States. Buyer Beware!!!! We wouldn't budge. We were blatantly lied to about our purchase. All prices are based in U.S. dollars (USD). Regards, Most real companies would take the time..will see where it goes. Some systems only allow USPS. Based on what clients have told us when requesting for our help, we decided to let people know hereby about the complaints received day by day and how people have been affected by Villa del Palmar. We bought 2000 points, in which the salesman told us and the other couple we were with, would get us 2.5 weeks per year in a 2 bedroom suite. The first thing you should do before searching for rental homes is decide on an ideal budget. RCI and related marks are registered trademarks and/or service marks in the United States and internationally. Fla. The main reason that we agreed to purchase this timeshare with Palmera Vacation Club was because the sales representative insisted that not only would he help us sell our Wyndham and Hawaii. The latest complaint timeshare fraud was resolved on Aug 04, 2017. Now I'm getting $128.21 monthly auto drafted and also had to pay $1000+ RCI maintenance fees for 2021. RCI, LLC. I could go on and on about the exchanges we had afterwards as he quickly became hostile and berating but what's the point? We promise not to send you any unrelated messages, Click here if youd like to unsubscribe from notifications about new complaints of Palmera Vacation Club. We bought into Hilton Head and Palmera based ONLY on the assurances of every sales and management personal there that both of our Orlando deeded top resort timeshare weeks would be sold. We have called 6 times-- always get a rep--but they do nothing --left 4 messages with their manager--not one returned call, have a email chain of over 12 emails--where I have made it clear--that I will not be continuing with the contract because what I was sold, is not what I am getting--or not getting. 213. No travel service of real value is ever free. Pay only $199USD on your exchange fee when you book select Las Vegas resorts. Attended a presentation at Palmera with no intention of buying anything as we already have a week elsewhere that we were considering disposing of. The letter I sent via fedex was received by someone at PCV this morning. They never answer our calls I but 5000.points and paid $2000. Write reviews, ask and respond to questions, People buy timeshares because the average cost is almost nominal in comparison to a lifetime of vacations. This sounded good to me as my current time share only gave me one week and a one bedroom. A timeshare is definitely worth it for families that want to travel frequently, and travel in comfort. So glad I read this We are going to a tour tomorrow We did end up getting ou $850 dollars backthankfully we were within the five day grace period when we canceled. we are convinced we made a BIG mistake and composed a letter to cancel the contract. The Mitchells say during the presentation they were shown first class locations for condos and hotel rooms. My son in law own(s/ed ?) I wanted to walk away from this SCAM but Palmera has threaten to sue me and they reported me to a collection agency. They offered to purchase our other timeshare in exchange for purchasing their timeshare, within 6 months. Our credit is being held hostage by Palmera Time Share. We showed up for our "presentation" and had to wait almost 30 minutes for our "guide", Elliot (who is a salesman). Read Also: Sailboat Vacations In The Caribbean. If we can verify it in our system, an email will be sent to you with your password. At this point I am willing to let them keep the money they sham me out of. Please dont include personal, political, ethical, or religious commentary. As he went on he began disclosing the annual fee (about 800$).then disclosed that it was a $30,000 Deed of Trust.then the 17% interest. Customer Reviews are not used in the calculation of BBB Rating. Rental: CST: 2081369-50. No. My dad had this happen and he called them and said he was not paying anothe dime. the 2 timeshares we were trading in would be sold and that we Our friends did, for sure. We asked plenty of questions, figuring 4 heads were better than 2. After purchasing, I was told to just click Book Me and schedule my trip. The lady I spoke too had no interest. I did this for over an hour. Palmera Sales rep. Joe Pepitone stated the $128.21 takes care of "no more exchange fees or maintenance fees" and confirmed I have purchased several more points for even more vacations with much more availability. Hopefully the refund will post in a couple days! TUG saves owners more than $20 Million dollars. This is a multi-location business. Current member of Occidental Vacation Club, very very unhappy with my membership Barcelo ripped all members off! Claim it and get a lot of features. Mr sheldon kept on with his attack he threaten to f- up our credit. $291.18/mo Est. Respectfully, Member Services DepartmentPalmera Vacation Club. No. The savings and perks are clear. No. Coral Sands is situated perfectly in the heart of Hilton Head near Coligny Beach. Claim it and get a lot of features. In Sept 2021, I was called about purchasing a two-day vacation that started on any Wednesday throughout the year. He also danced around answering a lot of questions. RCI members must redeem this exchange offer through the contact center. My husband and I fell for this scam this past Saturday, June 8th, when we were there for the weekend. We tried to fight it at that time, but we had signed a contractual agreement. Hilton Head Island boasts natural beauty along with a playground of outdoor activities. get quotes and more. On their websites, both businesses proclaim the best deals on vacations. I have bought into a time share that is on a points system, where a certain amount of points buys you a certain amount of weeks. Know they have sent the timeshare to a collection agency and we have no clue on how to resolve this issue. Desired Settlement: cancellation of contract with no negative credit report filing. We traveled to Hilton Head this past week to listen to a timeshare sales pitch with Palmera Vacation Club. ok, so we bought into Palmera a few years age stating we could have unlimited "smart stays" and were also able to grant them to any of our guests without us having to be there. Argentina Australia Belgi (Nederlands) Belgique (Franais) more, You seem to have JavaScript disabled. We were asked simple questions in the beginning like How much do you spend in a vacation a year..where do you like to go? Now, they have changed the rules, once again, to only allowing "members only" 3 smart Two years ago we attended a sales pitch at palmera.We already had 3000 points and were persuaded to increase our points by selling our RCI deeded property.Proceeds were to cover all costs. Destinations and travel times are subject to availability and confirmed on a first come, first served basis. So he disappears again and comes back with a folded sheet of paper, Now I was a (ta && ta.queueForLoad ? Login. A timeshare is not what you may think it is. Write reviews, ask and respond to questions, In reality, timeshares are not bad. We would send texts to our "salesperson" and she was very prompt in answering until day 6.then disappeared and we cannot get any answers anywhere. We were referred by friends when they purchased a timeshare, so we got a 4 day 3 night stay in Hilton Head for $149 plus $140 worth of gift certificates if we went to the 90 minute "presentation". After the sales pitch we talked and decided this was a good deal and put down 10% or 850.00 deposit, and were told we would get information in about 30 days. I was told by Palmera I won't have to "pay any more 'maintenance fees', the bank draft will take care of this" but I can't believe anything from them. Report inappropriate content Robert F 2 posts 92. We put down $1200 on our credit card and signed the financing paperwork for the rest. Scam Clue 4: A promotion demanding that you act now or lose the deal. It was also stated that Palmera would take back the entire deed at no loss to me "whenever" I wanted. Click here to explore the Palmera Portfolio. Read employee reviews and ratings on Glassdoor to decide if Palmera Vacation Club is right for you. With the average cost of a timeshare, you will have already made up what you paid for and more! Click here to get notifications about new complaints of Palmera Vacation Club. So here is my question, I am past the 5 day cancellation period, and my maintenance fees and the balance are coming due soon, what would happen if I just walked away and not pay a thing, letting them keep my down payment ? Some. Villa del Palmar is a resort that belongs to Villa group timeshare in different locations throughout Mexico like Cabo San Lucas, Cancun, Islands of Loreto, Puerto Vallarta & Riviera Nayarit. CRI measures the company's customer satisfaction abilities through BCAs complaint mediation process. We were very leery coming into it since we've heard (and read) many unpleasant stories about "timeshares" (although I realize that there could be some good ones out there no doubt). I suspect this goes on all the time. Re: Palmera Vacation Club 4 years ago Save I am having the same problem. Thank you! Palmera conveniently froze my account when I was late paying my unbeknownst previous maintenance fee for 2021 only because nobody responded to me when I was questioning the invoice. We haver never used this vacation club in 4 years since we purchased it because apparently buying 3000 points will not get you anything and when it was off season you couldn't find a rental still without buying more points. Contributions should be appropriate for a global audience. Seller of Travel Reg. Lets say you take a week-long vacation every year somewhere new. There are no exact matches available. Is this Your Business? He didn't listen to anything we said at all. Fees, terms, and conditions of packages covered by an all-inclusive fee are determined solely by the resort and are subject to change at any time. I just got back from the post office and sent it certified with return receipt as well as the FedEx this morning. Type in the email address you registered with. Type in the email address you registered with. We told him flat-out during the tour that we are not interested. When I called Palmera reservation services I explained my issue and was told the complaint would be brought up in the Friday Manager's Meeting and I would get a call that Friday. In the heart of Charlestons historic district, storefronts of Wholesale Escapes on South Market Street and Vacation Inspirations on Meeting Street offer information to tourists. Good luck! go back to original rules when we joined or get out of contract. From RCI Gold Crown standards, to Trip Advisors Excellence awards, to private communities, easy beach access, and beautiful accommodations, our resorts have everything you need for a luxurious relaxing vacation. In fact, about 85% of timeshare owners love their brand or resort. And can't book anything. We were told they no longer sell that #3. Resorts with mandatory all-inclusive fees require the fees to be prepaid at or before check-in. What is the cost??? Washington Seller of Travel Reg. Her request to surrender her Membership was received and acknowledged, via email, on August 29th, 2022 that the request has . Hi, I am looking for advice/reassurance on canceling a timeshare contract with Palmera Vacation Club in Hilton Head, SC. The big-dollar travel clubs are the ones should be subject to your scam scrutiny. Get direct access to Palmera Vacation Club through official links provided below. Looking for Palmera Vacation Club Login? When you compare the average cost of a timeshare with 60+ years of vacations, the savings are clear.