You'll be able to see the buyer's reason for requesting the return, the date you need to respond by, and any additional comments or photos provided by the buyer. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer, even if you qualify to give partial refunds under our seller protections. Choose the item above to start resolving a return. A delivery status of "delivered" with a receipt scan by authenticator; The recipient's address, showing the authenticator's address that matches the one found on the, The seller doesn't honor their stated returns policy, The seller doesn't offer returns or the return window stated in the listing has passed, The seller doesn't offer returns or the return window stated in the listing has passed, or, The buyer chooses to send an eligible item to the eBay vault, or, The buyer purchases an item that is currently stored in the eBay vault, The seller doesn't offer returns or the return window stated in the listing has passed, and, Check the seller's stated returns window in the listing, 2 business days after receiving the returned item, The seller's return address should be up to date in their, The seller must pay any applicable customs fees or duties on the returned item, When refunding the buyer, the seller must issue the refund through the return request on eBay, When shipping a replacement or exchange item, the seller must provide the new tracking details to the buyer, The buyer must return the item in the same condition in which it was received. One of the foundations of the eBay experience is the level of trust between all members of the eBay community. When a buyer reports that an item doesn't match the listing and the transaction meets our eligibility requirements, we will look for all of the following: If we determine that the seller did not meet their return requirements: If we determine that the buyer did not meet their return requirements, the buyer may not receive a full refund for the item and/or shipping costs. Whats the point of offering sellers the option of not taking returns. You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don't accept returns. A part or accessory covered by eBay Guaranteed Fit - opens in new window or tab doesn't fit the buyer's vehicle. Copyright 1995-2023 eBay Inc. All Rights Reserved. If the item doesn't arrive at the address provided by the buyer at checkout or isn't made available for collection, the buyer is entitled to a full refund, including original shipping costs (if applicable). You can advise the buyer that they'll be responsible for covering return shipping costs, or you can provide a label. I denied the request, now Im pretty much waiting for negative feedback :(. See Partial refund guidelines. There are some simple, practical steps you can take to reduce the risk of something going wrong with your buyers' purchases. [CDATA[ Copyright 1995-2023 eBay Inc. All Rights Reserved. I have a chrome plugin that replaces buyer with seller and seller with buyer. As long as your return policy was "no returns"--and I mean, right under the item price where the return policy is, it says "no returns", you don't have to accept the return. Preventing returns is about more than protecting the seller rating and feedback score. You don't accept returns in your policy and the buyer changed their mind about a purchase. I countered with a fair partial refund of about 35-40 percent immediately but he never replied or said another word. If the item is returned used or damaged, you may qualify to give the buyer a partial refund. I feel that I am being totally screwed. That decision is for him to be allowed to return it. If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under ourseller protections. No returns protects you in the case of a buyer changing their mind, or if, for example, a clothing item doesn't not fit. Proof of delivery for returned items It fixes posts like this one more often than it breaks them. Whether or not a seller accepts returns they are always given the option to accept a return when a buyer opens a return request. You've put 'seller' instead of 'buyer' a couple of times in your first paragraph. I appreciate it. For more information about buying and selling internationally, please see our policies on International selling and International trading. eBay reserves the right to seek reimbursement from the seller for amounts refunded to the buyer, if a buyer successfully appeals. In most instances, we will notify buyers and sellers with an, Open duplicate claims using other resolution methods, or, Engage in fraudulent or abusive buying behavior, or, Colluding with a seller to wrongly declare an item's value for customs, Filing a chargeback after receiving a refund, Claiming an item was not received when there is proof of delivery to the address provided on the, Falsely claiming an item was not as described, Opening duplicate cases using other buyer protection programs, Returning an item other than the original item received, Using or damaging an item and then returning it, We may provide buyers and sellers with access to each other's contact information in accordance with our, eBay Money Back Guarantee is not a product warranty, For items shipped through the Global Shipping Program, the program's, In certain situations, eBay may open a case on behalf of a user and decide the outcome immediately. First his reason for the return was, "Item not working" and now it has changed to"Item not as described". The latest date for the buyer to report that the item hasn't arrived is 30 calendar days after the latest estimated delivery date or 7 calendar days after the event date, whichever is later. Enter the amount you wish to offer the buyer. If the buyer is responsible for return shipping, the return shipping cost won't be included in the refund. Ebay siding with buyers 99% of the time will eventually be the death of them, I guarantee it. This can be useful when the buyer isn't completely satisfied with their purchase. You can also find more information in our full article below. I recently sold a dji osmo mobile on eBay, I specified no returns. document.write (document.charset ? 04-18-2022 But we don't get back the cost of shipping originally eBay has made big strides in treating buyers fairly in recent years, at least compared to where they were around the start of the decade, but this decision is among the worst. We'll then ask the buyer to ship the item back to you: Once the return is accepted, we'll provide the buyer with a date by which they should ship the item back to you. Since they refunded you right away, you aren't required to return the item. Eligible sellers may be able to deduct an amount from the refund if an item is returned used or damaged (see Partial refund guidelines below). If the item is returned used or damaged, you will no longer be able to give a refund to the buyer even if you qualify to give partial refunds under our seller protections. See Partial refund guidelines. Returns for final sale purchases are only eligible for coverage under eBay Money Back Guarantee when: Final sale definitions by product category, Trading Cards - opens in new window or tab, Luxury bags & accessories - opens in new window or tab. See our Partial refund guidelines for more details. I also sent the manufacturers specifications which show compatibility. See our Partial refund guidelines for more details. But once . eBay may step in without the buyer asking if the seller didn't respond to the return request. You can also open your Returns dashboard and select View return details from beside the case.