Total revenue value of these 36 items is well over $1000, not to mention the $300 mercari is holding from by balance. Try it for yourself, register for free, and enjoy a 14-day trial with no commitment or credit card required. How does one contact Mercari for non receipt of the package I ordered. If you receive a notice about an indefinite suspension, Mercari has banned your account. The better business bureau gave them terrible ratings, and so did many other trusted company review sites. It is a known fact that many items, particularly LV bags, are not copies but "seconds". ), Items that promote racism, hatred, violence, and discrimination, Sexually explicit items (ex., Sex toys, and fetish items), Products that contain a virus, malware, or spyware, Stolen goods - if the purchased item is reported as stolen, you may receive a demand for the return of the possession from the victim, and the item may also get confiscated according to the regulations of the Code of Criminal Procedure (Act no. Its less important how the packaging looks, and more important how protected your item will be in transit. Credit card companies offer buyer protection to save you from fraudulent purchases. There are no limitations on the range of goods you can sell on the Mercari website. I am currently dealing with this issue. To make a long story short, mercari cancel my item. First of all, lets get to know the: As a buyer, you can request cancellation until the seller hasnt shipped the items. Read the 8 tips below on how to sell on Mercari fast. I have no idea if it's fake or not - I got mine from a thrift store. I then saw they relisted the same item with a 20% discount. "epidemic"), Inflated prices where listings attempt to profit from tragedies and Wireless earbuds. If you attempt to sell prohibited items according to Mercari's guidelines, your account will be suspended, and all your transactions will be canceled. After refusing to refund my money for a item that turned out to be broken I reached out to the mercari team. It appears to me that the seller has no protection for lost packages, any reputable company the size of Mercari should stand behind the sale and release funds. I wish I had seen these reviews prior to ordering from this site. This item was not damaged in shipping. Create an account to follow your favorite communities and start taking part in conversations. For more details, check out their full list of Prohibited Conduct page. I purchased an item off Mercari from some person in New Hampshire. If you've received a warning message from Mercari because you've listed a prohibited item or engaged in any prohibited conduct, then be wary because this can lead to temporary suspensions, account restrictions, or termination, depending on the severity of the warning or number of prior warnings received. can you sell replicas on mercari. You will need to enter your email and name and come up with a password. You can view ourwebsiteor have a chat with us throughMessenger. Someone could report you at anytime for counterfeit and you will be screwed. Secondly, both buyers and sellers should: It is important for buyers and sellers to treat each other with respect and honesty. They actually follow through with their protection. The Buyer has three (3) calendar days to mail the item back or the Return can be nulled. If you knowingly sell or intend to sell a fake item, you could be sentenced to years in prison and/or be ordered to pay steep fines .. view details If you have a high number of cancellations or return transactions on the platform, Mercari can restrict your account until it investigates the problem. Add your suggestions on how the items can be used or reused. If you received a tracking number..and it was stated as delivered by the service..then it was not the fault of the seller. ask seller about it, gives a new tracking number, still doesnt work ect ect. It is not difficult to know whether it can still increase women. They see what is being messaged between buyer and seller. It doesn't appear in any feeds, and anyone with a direct link to it will see a message like this one. Products designed to circumvent copyright protection techniques or NO.. That is a yard sale handbag . remove the listing and cancel any related transactions up to and including After 48 hrs, the system allowed me to send an email about the problem. Having said that, we are unable to release funds until we can confirm delivery to the buyer to see if the package showed up. Its DEFINITELY NOT WORTH IT for any Decent Seller. Then check out our in-depth Mercari review article! When cross-selling you can tap into the benefits of all of them and supercharge your selling potential. As such, pictures are one of the few items buyers use to determine if they want to buy, so make sure your photos are on point. Really? I contacted the seller about another coach purse and asked to see the handle do to the fact l purchased a another purse with cracked handles . You can buy old but still good quality products from accounts on Mercari. You can of course flip items too: buy something online you will later sell for a higher price. They kept asking for it so I wanted the page to stop coming up. I went to customer service and essentially was shut down telling me there was nothing they could do. Cross-listing gets your products in front of more buyers, some of which might only use one platform exclusively that you would otherwise miss out on by only selling on one platform. They guarantee that with two important features: The brands policy prohibits in-person meetups, and all sellers are required to ship each item (either on their own or with one of the apps partners). Mercari is asking buyers to rate a seller within three days of the items confirmed delivery date. I have unsubscribed three times( documented). They can have it. Truly unexpected and it seems to have ramped up since December 2021. Its much better and safer for a buyer to shop at Amazon and EBay. The package was picked up from my place of business that happens to video record all shipping and receiving for security reasons. Hi Jennifer If you've already registered, sign in. I provided all the details to Mercari and they didn't further investigate the seller. I was swindled and scammed. Just like most other selling sites. Thank You there was a lot of really good information to make a decision. Therefore, you have to ensure that the buyer/seller is trustworthy. That is a counterfeit bag. I tried that, this happened. These people who fenced have felonies for theft. Regulated financial products and services such as: Bonds, securities, warranties and insurance, Buying and selling gift cards or prepaid cards. You have to fill out. They have kept money owed to me, suspended my account, I gave no means to contact them AND they continue to bombard me with emails for offers! Amazon I never used just because I dont really like Amazon as a company. DONT USE!!! Although you save a few dollars by shipping on your own, it takes more time. Bought 2 computers. i know some of their support are annoying as hell but you might get a better customer support. After that, you have to ship your order within 3 business days from the purchase date and if you fail to do so then the buyer will be eligible to cancel the order. Mercari is not a good place to buy sneakers if you are a collector.The site is full of fake jordans and nikes and pretty much any other brands that are expensive. Did you check the seller reviews and description before buying? Mercari will email you a shipping label. ), Mercari will refund him or her. Read on for little-known things people actually want (and that most of us have around the house) that you can sell on Mercari. Their customer service is HORRIBLE AND THEY ARE ASININE & GREEDY so know this going in. Sell it at a yard sale or better it , destroy it so no one else gets suckered. Now, the seller has 3 days to ship the item to the buyer. As a seller once your item is in the carriers hands, its out of your control. There is basically no way to contact the compliance team and talk to them directly. It would not power up. Whenever a seller lists a prohibited item, it will be against their Terms of Service regardless of whether the seller acted intentionally or not. What happened to the package once it left drivers hands is anybodys guess. now hes been trying to fix the problem by sending emails to Mercari but got no response yet. Policies are misleading and they dont follow through with buyer protection. The seller failed to disclose damages to this item. or selling lottery tickets and pull tabs. that are soiled with human materials such as used underwear, Sexually related items such as sex toys and fetish items. 131 of 1948). If anyone sends payment to the seller or a seller sends items to the buyer outside of their platform, Mercari is not responsible if it turns out to be a scam. Heres the next problem if I cancel, it indicates that it was MY decision to not purchase the item. I now have to go through the process of rejected the charge on my credit card. of unlicensed game copies), Age restricted products or products that require a legal approval, Also, even though I have taken screenshots and pictures of my receipts, and sent it to the compliance team through the app (the only way of really contacting them), the only response I've gotten is "The decision we made is final". I have an item I want to return for the reason it is not as described. Thanks for your article! They simply issued a credit and well, done! expanded to provide better communication and context to our users. Keeping its buyers safe is a priority for Mercari. However, there is no guarantee that the people buying and selling on it are also legitimate which means you must verify the buyer or seller before dealing. But after the 3rd day of not hearing from a Buyer they will release the funds minus the fees to the seller. Thank you! You wont be able to request a return or refund after that period. Should it ne bad Enoch to warrant a refund. I didnt see anywhere how I get paid when an item sells. Taxidermy, wet specimens or trafficked materials (such as ivory or shark Mercari is NOT a safe place to buy. A Chinese woman with the PO BOX address bought a laptop from me and lied to me about receiving the item. I had several back and forth emails with them but they would not grant me a refund. With this method, you buy shipping yourself through a major carrier, or from a discount shipping website like Pirate Ship (its the best discounted shipping service Ive used). This info also enables your results to appear when users use filters while shopping. Thanks again Benjamin and everyone! She went as far as blaming me for cracked handles that l have not used and clearly seen it when l removed it from box. As far as Im concerned Mercari is the pits. If you want to use the Mercari app, youll have to download it from an App Store or Google Play, and of course, set up an account. protection", Listings that make false health claims or misuse terms (such as "virus", Youre right, Mercari is legitimate and secure but we need to be assured about the seller as well as a buyer when dealing. But if youre looking around the house for things to sell and coming up empty, think again. Always use your credit credit card and not your debit card. Mercari is indeed a safe and secure platform for credit cards as it processes all payments through fully secure, compliant, and rigorously audited payment systems that are recognized by financial regulators all over the world. discretion). Mercari executives including John Langerling are millionaires! ', Press J to jump to the feed. 1. I received synthetic hair today not worth more than $10. Some of my items are STILL listed. I will be reviewing every email after sending this information. So far, I have been happy with my purchases. But by clicking the confirmation, that means the seller gets to keep your money WITHOUT shipping your product. Payments are processed on the site, preventing fraud or scamming people through the site. However, if the seller didnt accept the return and provided feedback, Mercari will handle the rest of the situation between both parties by reviewing the evidence of the buyer and the feedback provided by the seller. I have not taken any action this just happened. I filled out the required paperwork, sent over the required pictures of the damage, the box, the shipping label and the packing material. Selling things you no longer need is not only a great way to clear your space and make room for yourself, but its something really anyone can do, right from home. I always add the 3 hashtags sellers are allowed to use. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Just wanted first to thank you for your comprehensive but clean explanation of Mercari. Mercari is a popular e-commerce platform in Japan in recent years. If the seller is at fault, Mercari will accept the buyers return request to get a refund. Well my experience was mixed. There are a few things I could do (I.E. Cross-selling is the practice of listing the same item across multiple online marketplaces such eBay and Poshmark. Today I learned, IF YOU mark an item received & rate the seller, the payment is releasedso if you rate the seller a horrible one with 1 star, they get paid and you lose out! All we did was to buy a product off of the Mercari platformwe were required to create an account. You can also throw in some personal anecdotes or explain why you loved the item. I DID THE SAME THING AND I WISH I HAD A PHYSICAL ADDRESS WE COULD GO VISIT THESE THUGS AND SEE WHAT THEY HAVE TO SAY. Authenticity guidelines - Mercari: Your Marketplace Authenticity guidelines Items that are known or suspected to be replicas, imitations, or in any way not authentic should not be listed on Mercari. (I think they should improve this functionality of Mercari). For example, you didnt receive the item or it is not as described, etc.if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[300,250],'ecomsay_com-leader-4','ezslot_17',137,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-4-0'); Once you paid for the item via PayPal and the seller shipped the item, you must: Always ask for a tracking number from the seller once you paid for the item. Mercari may not be used in connection with any product, service, transaction This being the case, if the company noticed unusual activity on your account, it would suspend you. Ended up buying one of my stolen necklaces from that seller. I actually made an error and did not put in a tracking number once I had shipped an item, (well within Mercaris Requirement period). Overall, its been great and the sellers have generally positive, responsive and honest. All in all, Ive been pleased with the shipping experience on Mercari. eBay takes buyers sides, but not quite as easily as Mercari. Like most platforms, Mercari will suggest a selling price for you based on their sales history for your product. The OneShop Money Mastercard Debit Card is issued by Piermont Bank, Member FDIC. Use another means to sell your stuff, if your stuff holds value. First one arrived and would not power up. To verify a seller, heres what you should look out for:if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[250,250],'ecomsay_com-leader-3','ezslot_16',136,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-leader-3-0'); The first things you should look out for in the sellers profile are reviews and sales. I have ordered twice now from this site and both times the buyer never shipped the item. If you are selling collectable items, or expensive items, do not use Mercari. I think Ill look into E-bay. This will be my first-time. If they lied about receiving it then how did they send it back? However, if you are selling designer items, you can be authorized by Mercari to list them for up to $5000. Exactly no not as easy as that! Also, the compliance team are the only real division of the company that makes decisions on suspensions and authenticity. No real progress has been made of my situation and their compliance team said that they made their "final decision" by suspending my account, and holding my deposits for 90 days. I have not done any buying or selling on the web,. They wanted photos from every possible angle within 24 hrs! Counterfeit items are with in the US codes such that any gain; personal or commercial: that results from the transfer of such, is trafficking in counterfeit items. I got replica shirt with adidas golf. Second one never arrived. So.the seller not only refunded when he should not have..BUT..now..the buy also has the item!! You can also use the magic wand feature available in the application which will enhance your photos, and make them even more appealing. Ill definitely stay away from this site due to everyones feedback. Their product just needs to be believable for 3 days. Mercari is NOT a safe place to buy. Still waiting for an explanation of how my card was used. your own option. You can use the web app also, but selling from the phone is so much easier dont you agree? At this point, youve filled out the required info, but its a good idea to also add a profile picture and bio to increase your credibility (which leads to more sales). diamonds, and emeralds. Can I sell replica items if I state that the item is a replica or fake? Their first marketplace guideline you should keep in mind is to: Dealing outside of Mercari is against their marketplace guidelines. My site is up with over 400. They will hold your money until it gets to you. Violates any law or government regulation, or promotes or facilitates such Despite Mercari being a legitimate platform, this doesnt mean there are not any drawbacks and youre completely safe to buy or sell there. Do note that this means you will need to provide additional identity verification. I would also report to BBB, local news, and throw a huge media shit fit about it. So because I didnt meet their request for photos in time they denied my return request. I am bringing class action, please join in. New here? The customer service is TERRIBLE and they will allow people to scam you, stalk and now apparently you must RE-verify your device, DESPITE BEING a Highly trusted seller! Mercarii may try to find or fabricate a reason for them to keep your money such as you sold counterfeit airpods but they cant throw that on everyone whose money they keep / steal sometimes they have no TOS violations at all so they make up reasons usually around ID verification. The exact size, colors, prints, measurements, etc. If Katherin Aucoin is selling anything especially a coach purse carefully look at it and my recommendation is never buy from her lying rude self. Thanks Benjamin for posting your experience on Mercari. 06:58 AM. Interested in buying or selling on Mercari but afraid of getting scammed?if(typeof ez_ad_units != 'undefined'){ez_ad_units.push([[728,90],'ecomsay_com-box-3','ezslot_7',130,'0','0'])};__ez_fad_position('div-gpt-ad-ecomsay_com-box-3-0'); In this article, youll learn EXACTLY whether it is a legit platform or a scam and the things you need to be AWARE of before buying or selling anything there. How do I sign up? I would not recommend it to anyone. Period. Heavy, bulky items. Use of them does not imply any affiliation with or endorsement by them. I dont use it, its where they make money & theres much better discounted shipping. I have over 100 people who have given me 5-star feedback yet no matter the case, Mercari approves returns from pop up users scamming the system. However, for this kind of situation, this is the path that we have to go through, based on our market guidelines. Mercari a complete scam for buyers. I have been swindled out of funds by buyers claiming issues with orders. THAT is outrageous to buy something and NOT have the customer service to make it right. Can I recover my money from Mercari? Hello Julie if possible can you share, the outcome of your experience. I know there are many others out there with the same mentality. Well, congratulations to you for making it this far! So beware everyone, since it seems positive feedback doesnt necessarily mean that you will get a fair completed transaction. but yeah the same issue can happen in any platform and most tends to favor the buyer because that's where they get their money from. Although not recommended, a lot of sellers leave the product description blank. OneShop is a great software to get you started with. Mercari sends you a message upon receipt telling you to confirm and rate but they do not tell you the rating will nullify any warranty / refunds. So, to the question is Mercari legit?, the answer is definitely yes. Sign up now with a 3-day money-back guarantee! If you have further questions, feedback, bug reports, or want to know a bit more about us, why not swing by for a chat and say Gday! Why Mercari has a Prohibited Item list Almost all online marketplaces like Poshmark, Amazon, and eBay list prohibited items that users can't sell or list. It costs a lot of time and money. I WOULD NEVER RECOMMEND USING THIS SITE. Im downsizing and thinking of online selling but didnt know much about it or this site. You can easily learn as you go. What you can sell You can list almost anything that can ship. In the afternoon of the same day I received another message from mercari.com that my purchases were cancelled, and I was suspended from the site, I contacted them and they just said that their attitude was correct. Buyer beware. I only buy and sale luxury items If you choose to ship on your own then youll have to get the tracking details from your courier and shipping service provider and give those tracking details to the buyer. Mercari selling has quickly become my favorite marketplace due to its streamlined selling process and massive pool of shoppers. Hey I'm Arslan, the guy behind Ecomsay. Which is better Mercari or Depop? Your email address will not be published. Also, the good news is that by using Crosslist you can crosspost from Mercari to Poshmark and vice versa. The story sounds fishy-If youve made a purchase your feedback is just that-yours (so give it, they cant slap your hands) and btw dont be nave use PayPal! Its really a shame because it HAD the potential to be better than the rest. Always buy from sellers who uploaded multiple photos of their item from different angles and the images appear to be real. This is the last response from Mercari: There's also a $2 fee if a direct deposit transfer is rejected by your bank. There are many online marketplaces available that allow you to sell (and buy) anything from clothing and accessories to tech and used books, and at times it can be difficult to choose the one(s) you want to work with. Mercari is generally safe but it is not completely risk-free. This one time I want to return this item. Before you tap List you have to decide on the price you wish to sell the item for. I even sent their rap sheets. Mercari are crooked Japanese sellersSuing & bringing criminal charges of fraud. The seller has no control at the delivery level and is not required to refund the seller. on this subject with an avenue for everyones feedback. For more details, visit Mercaris Prohibited items page. One of the most common methods scammers use to attract buyers is by keeping their items prices too low. Of course the manufacturers are well aware that many of these products are described as "copies" or "knock offs" but do nothing to discourage their sale, as it is in their interests to dispose of imperfect products in this way. The site charges a 10% commission on sales, plus a $2 processing fee for direct deposits under $10. I think this is a tough one personally since the seller is not a retailer or dealer of said product, how are they to know if it will fit a buyers equipment? To be submitted within 24 hrs. Heroine is a trademark of Grailed, Inc. eBay is a trademark of eBay, Inc. Facebook is a trademark of Facebook, Inc. Facebook Marketplace is a trademark of Facebook, Inc. OneShop is not endorsed, certified, or affiliated by List Perfectly, Vendoo, mercariBOT, ResellKit, SellerInsight, PrimeLister, Cross List It, Hammoq, ListingJoy, Crosslist, Poshmark, Tradesy, Mercari, Depop, Grailed, Facebook Marketplace, eBay, Kidizen, or Etsy. Testifying about the crisis, Pinal County Sheriff Mark Lamb told Congress to "stop saying the border is secure, because the border is . It is pointless for a buy buyer get rated. Something is not right here! For more info take a look at Mercari packing guidelines. Therefore, you need to make sure that the buyers/sellers are also reliable. Mercari itself is a legit e-commerce marketplace to buy and sell products. ), Items used for identity theft or scammers, Financial products (ex. Dont buy from Mercari. It's really disappointing. Its a great place for people who dont care. STAY AWAY! Thank you for this article. I paid $135+shipping for the hair. Placed an order, received a tracking number and a few days later received a message saying my package had been delivered. However, do the following if your order has arrived: Lastly, you should confirm your order within 3 days and make sure it is the same item as described in the listing and looks like what youve ordered. Every thrift store has that wall of little bags what looks like junk can sometimes be treasure so don't skip them Shop Our Stores:eBay - www.ebay.com/str/the. After this last step, youre ready to list it! However, there is no guarantee that the sellers and buyers on it are also trustworthy. You cant write a review until you confirmed receipt. If I had verifiable proof of authenticity, Id consider doing it just to teach him a lesson (though thatd just cost me even more money/time). Mercari Local - sell your item locally. I was scammed all the way around and am now out $500. Just be sure to keep your descriptions clear if anything has been used, opened, or might need a bit of cleaning. So here I am trying to express my issue with my purchase, but Mercari tells me that I can just cancel. You can access your listings at any time by going to your profile then go to Selling and finally to Listings. And, given your blog is Mercari customer support does not want to give her the return shipping label and refund her money despite doing all they asked and showing the holes in the leggings. Bye the way, Thank you for sharing your experience. You can reach out to the customer support team if you feel that this warning message might be a mistake. Another situation the seller did not send I cancelled and got the refund. Before buying or selling anything, it is extremely important to ensure that the buyer or seller you are dealing with is trustworthy. Short story is Mercaris customer support, especially for a buyer, has got worse over time. So basically I'm just spreading this PSA to the places that I know some people will see. Hopefully, this guide helps you with your online selling journey. . The easiest way to determine market price for your item, is to search your item on the platform and then review sold listings to gauge what people have recently paid for it. Create an account to follow your favorite communities and start taking part in conversations. I have taken in all aspects of Mercari. On the contrary, if the seller denies your cancellation request then you cant do anything to cancel your order. In contrast, if the seller confirms everything is fine then the buyer will be refunded by Mercari. bonds, stocks, etc. Its not like eBay or Amazon are any better, in fact they are worse, much worse. I guess I got lucky with my first 20 purchases. But buyers BEWARE because I got scammed not once but TWICE, latest being today when I received synthetic hair extension not worth more than $10 which I paid $135 + shipping for! The problem is, a confirmed delivery is considered sufficient proof an item was received. The days of sketchy meetups in parking lots are over!