Bring your people together with tools for easier communication and collaboration, and power their productivity with our customer contact solutions. Theyre available Monday to Sunday 7am - 10.30pm and you just need to go to the BT Broadband Help page on the Broadband Provider's website to begin. Tl: 0800 9177550 https://www.bt.com/media-enquiries Address 1 Braham Street London E1 8EE Customers If you are a customer, please call our customer service number Tl: 0800 800 150 Share this release BT Group to combine Enterprise and Global units to create BT Business Subscribe to news By email Send message We aim to respond to your email within 48 hours - excluding weekends. Our contact centres in the UK and Ireland are open to help keep you connected, but we have fewer people available to take your calls. Dont miss our hassle-free ways to help yourself. If you have an issue you can find out if is just you, or impacting others in your area. By continuing to browse, you accept the use of cookies. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Contact BT Business. Our activities added 24bn to the UK economy. Change your UK billing address. Selectra encourages you to carry out your own research and seek advice if necessary before making any decisions. You'll find it on your bill. Search The Phone Book from BT to find contact details of businesses across the UK. Safety starts with understanding how developers collect and share your data. Read more about our network latency here. Related Types of Business | Related Locations. Every single time. Maybe there's a problem with your order. Our purpose is as simple as it is ambitious: we connect for good. BT | Business | MyOffice You are here: MyOffice Rate this page Click links below to log in My email Read your new messages Go to inbox > My bill Forgot to pay your bill? If the system doesn't recognise what you've said, you will be able to choose from the options menu. Data privacy and security practices may vary based on your use, region, and age. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. As your business grows, the demands on your internet connection grow too. Tracking your BT Business order online MiCloud UC and CC order enquiries: 0800 345 7984 Monday-Friday 09:00-17:00 MiCloud and MiCloud Advance order enquiries: 0800 181 556 Monday-Friday 09:00-17:00 All other order enquiries: 0800 800 152 Monday-Friday 08:00-18:00 i Track your order online - no need to call Popular FAQs Mobile costs may vary. The quickest and easiest way to contact us By phone 0800 800 156 Monday - Saturday 08:00 - 18:00 Free from UK landlines. BT Cloud Voice combines the features of a traditional phone with the flexibility of the cloud. Also, if you cant see the button, but you see the box Message us it might mean that BT live chat is either not open or its been temporarily disabled due to long wait times. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. In the latest release we've fixed some bugs to improve your experience using the BT Business app. And if you do experience service stops, well provide money-back credit. The BT phone number and IVR options are available in the table below. Connect your people and places with smart solutions tailored to your business. Discover solutions that are built for your business, whatever you do. Whether you run a small or larger business, we have a BTnet solution for you. Free from UK landlines. The developer provided this information and may update it over time. BTnet is an internet connection dedicated to your business, so you dont need to fight for bandwidth with anyone else. Get TalkTalk today for fast and cheap fibre broadband. Get help for all your BT Business products and services. Keep your business, data and people safe with BTnets optional security add-ons including a firewall, file back-up and storage, and threat detection and prevention to ward off potential cyber-threats before they become a problem. In the table below, youll find each BT phone number, as well as the IVR options you need to press to reach the right department. Downloading the BT Business app is the easiest and smartest way to manage your BT Business account on the go. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. Our insights and events hub is your go-to destination for help and advice on the future of your business. Fibre business broadband only 25.95/month. Super-fast speeds of up to 10Gbps for both uploads and downloads - even during peak hours. With different channels to choose from depending on your service, be it an issue with billing or broadband, a complaint, getting help with your BT Business account, or anything else; it might be difficult to know how to contact BT. You can do lots of things without picking up the phone. Make sure you're always connected with mobile, broadband, phone systems and more. Monday-Friday08:30 - 17:00Free from UK landlines. Has hybrid work affected my offices bandwidth needs. Its really that simple to contact BT Broadband by SMS. BT One Braham Braham Street, London England E1 8EE Get in touch via our contact form or ring us on: + 44 20 7356 5000 (general enquiries only) Show location on Google maps Billing enquiries Visit our Billing FAQ page. That means if the business next door is going through a busy spell, you might end up experiencing delays on your network. Our dedicated internet lines are tailored to suit your business needs, with different packages according to your requirements. Logging in to report a fault helps us identify you and your services, and increases your security, By reporting a fault online you can run some checks without answering additional security questions, When you report a fault online, we can share details that were required to hide if you dont log in, Reporting a fault online makes fixes faster, as you wont need to tell us anything we already know, View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. You can also find the BT opening hours so you dont call when the lines are closed. Compared with what we could pay and what we could get elsewhere, BTnet Leased Line was a no-brainer. Lessons BT Business Teach Us If your requirement is for IT hardware, software and solutions and you don't have a usual IT Specialist, or you don't know their contact details, then please email sales@businessdirect.bt.com. Cookies used for marketing and advertising purposes. Another great way to contact BT without calling is to use the BT live chat service. More about managing faults How you do popular tasks Request a copy bill Request a copy bill Best way to get a copy of your bill is to download one with My Account, or on the BT Business app. It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Get a BT ultrafast fibre broadband deal today and bundle your TV. If you need to write to us, please check the back of your bill for the right address to use. Don't worry, if you don't have the details of these accounts you can still track This will involve a complete review of your complaint to make sure nothing has been missed. Your fault reference number will look like one of these: Starts with VOL followed by three numbers, a dash and eleven numbers, Starts with one number followed by a dash and nine numbers. How to Buy an Online Listing . It's not just quicker to view bills and track orders, you can even test the speed of your broadband. Live chat, phone or email for business billing enquiries, No matter how hard we try, we don't always get things right first time. Enjoy matching upload and download speeds of up to 100Mbps for a fixed monthly fee, with a 100% availability target so you'll always have that speed you need, when you need it. We're prioritising our most vulnerable customers so, if your call isn't very urgent, please use our online support or call us back at a later date. Necessary to provide basic functions of the website such as page navigation. That looks like a residential order number rather than a Get a 200Mbps leased line for 299/month (ex VAT). Broadband not working properly? To contact us by live chat, email or phone, visit: Residential customers You're currently on the BT Business website so if you need phone numbers or chat for your home account, please contact BT on our home website. BT Group is one of the UK's largest businesses, directly employing more than 80,000 people across various brands, including EE and BT Business. We use Direct Private Peering, so traffic doesnt pass over the public internet, and our low latency network minimises lag for unrivalled performance. Create an account Are you an EE Mobile customer? Looking for help placing an order? Well work with you to develop a tailored package that meets your needs, from super-fast 5G to hardware and devices to keep your whole team connected, no matter where theyre working from. Achieve a smarter digital future with our technology and business solutions for public sector providers. Prices ex VAT. Or ring us on : 0800 672 331 Register a complaint Contact The good news is that BT has a strict complaints Code of Practice thats Ofgem approved, so you can rest easy that your BT complaint will be taken seriously. Choose from BTnet Express, perfect for smaller businesses, starting from 195 a month, or BTnet with matching upload and download speeds of up to 10Gbps. View bills, set up and manage devices, check service status, speed and much more. Download it now to be totally on top of things: View, pay, and download your bills. We're here to keep your teams connected as the trusted partner of businesses around the globe. Our great-value business broadband offers fast speeds and a reliable connection. If youve got a smartphone, youve likely got WhatsApp installed which means you can contact BT Business directly using its WhatsApp support number. again. Search The Phone Book from BT to find contact details of businesses across the UK. Our BTnet platform is custom-built to provide your VoIP technology with super-low latency. Subject to credit check, business registration and a 5-year minimum term. From backing up data to sending hefty files, the UKs no.1 dedicated leased line can handle it all. Our SME solutions are for you. Phone lines Featureline & Embark Cloud Voice Express ISDN30/30e 08 & 09 Its quick, easy and available 24/7. Weve laid out a new set of commitments in our first business charter, showing our customers BT is serious about helping UK businesses and the public sector in the world of ever-changing technology. By phone +441635 691702 If calling from abroad Available 24/7 for lost or stolen mobiles Cost of the call will depend on which country you are calling from. A pop-up will open and youll be connected to the BT Virtual Assistant who will take some basic information before transferring you to a BT live chat advisor who will be able to help you. Below are the BT Phone numbers you can use to get through to discuss your BT Cloud or Email accounts, as well as getting help with any suspicious calls, emails, or texts that your might have received. Log in to My EE BT Business app Instant account access View bills, set up and manage devices, check service status, speed and much more. Its consistent, reliable connectivity for your business. 0 to 5 employees,250+ employees,6 to 249 employees. From high-definition Teams and Zoom meetings with colleagues to crucial customer support, never miss an important call or conversation again. Monday - Saturday08:00 - 18:00Free from UK landlines. Text HELP and your landline phone number to 61998 BT Broadband will run some test You'll get a follow up call within 30 minutes It's really that simple to contact BT Broadband by SMS. This is just a tiny fraction of the information contained on BT Business' contact page! If it's for your home account visit BT for the home. BT Business Care @btbusinesscare We're here to help with any questions about your BT Business products or services, 8am to 8pm Monday to Friday. BT Business App Save time, manage your account, and check your services at your fingertips BTnet is an internet connection dedicated to your business, so you don't need to fight for bandwidth with anyone else. Suitable for smaller businesses who need more than what broadband can offer. Dont miss our hassle-free ways to help yourself. Search The Phone Book from BT to find contact details of businesses across the UK. The quickest and easiest way to contact us. Monday - Friday. You can contact BT Broadband customer service via several channels, and it all comes down to the product you have with BT - Regular Broadband or BT Full Fibre. Get a 200Mbps leased line for 299/month (ex VAT) and keep it at that price for five years. The first step to make a BT complaint is to contact the provider right away with details of why youre unhappy with the service youve received. Phone line not working properly? Its quick, easy and available 24/7. Requesting a copy bill Check service status Available 24/7Free from UK landlines. If you have a complaint about BT, there are several ways in which you can make a BT complaint. Unfortunately, BT's phone system is not well designed. Representative Office. Log in to report a fault Register for My Account Reporting a fault - what happens next BT Business broadband, phone line, email or Cloud Voice services not working properly? So you get the same service, and it could save you time too. Heres how well help put things right. Business growth needs a rock-solid infrastructure. It is chaired by the chief executive. To use BT live chat, it's recommended that you sign-in to your BT login so that your information is easier to access by the BT live chat representative. If you have a fault, you can find out whether it also impacts others by checking the service status in your area. For full Terms and Conditions and Service Level Agreements (SLAs), visit the BTnet Leased Line heading at business.bt.com/terms under the Broadband and Internet dropdown. This is a great resource if youre trying to solve your problem as it's very likely someone else had the same problem and got a reply with the solution. If your broadband is struggling to cope with demand, then you need an internet connection that can keep up the pace. When people connect, there's no limit to the good they can do. Online, report a fault with your broadband, phone, or BT email. If you add all your accounts Every single time. If you're having trouble with your Broadband, the first thing you need to do is to run a few checks on your BT Broadband router. The solutions we sell are integral to modern life. a fault or order with your fault or order references. Set up and alter your Direct Debits. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Report a fault online to put things right. The Future is Now: Combat sophisticated cyber-threats with smart technology and continuous staff training. Search The Phone Book from BT to find contact details of businesses across the UK. We have the UKs biggest network, delivering unrivalled coverage, capacity and resilience. Sorry, something went wrong. We have a range of ways to get in touch for new and existing customers. This price does not include in-life modifications, upgrades, or moves on existing services. The Phone Book ; The Phone Book Find a Business. If you have a dedicated IT Specialist, please contact them using their direct phone number, or by email. Whether your sites are in the same town or further away, keep your teams close with intelligent networking solutions. This will connect you with a BT Broadband Specialist so you can have a text conversation with them. Get in touch with our BTnet team to get your quote and get started with your dedicated private line. one. This can be done in the following ways: When you initially make your BT complaint, the provider will do its best to find a solution right away.