The Service currently accepts various credit cards, debit cards, and digital methods of payment, such as PayPal (each, a Payment Method), and Payment Methods accepted on the Service may change over time. Refunds for rescheduled events are up to the artist, team, venue, or promoter. Hi, I was hoping someone could help with some advise around getting a refund on tickets purchase through AXS's website. I realised I was too late for the standard entry tickets, as they had all sold out. It's also not worth paying extra for ticket insurance assuming it will cover you if an event is cancelled or postponed due to lockdown rules - primary ticket sellers are required by STAR (The Society of Ticket Agents and Retailers) to offer you a refund in these situations. All applicable fees and charges will be disclosed prior to completion of your purchase. WARNING: COVID-19 is an extremely contagious disease that can lead to severe illness and death. x. Let us know what you were doing when this page came up, plus your IP and request ID They lure you into buying the insurance but little did I know that a refund will be issued . Our helpline number is 1-888-929-7849. It's available for 2 of the 3 formulas of AXA single trip insurance, but also for multi-trip insurance and student insurance. Please visit our help page or contact customer support for assistance. Any reimbursement made as a result of any knowingly incorrect statement made by me or on my behalf shall be invalid and may result in subsequent action being taken against me. AXS is not responsible for failure of delivery or any losses incurred as a result of a purchasers failure to provide an accurate address. If you hold tickets to an event that is postponed or canceled, we encourage you to check on the Service website for updated event information, or to directly contact the venue or event organizer to obtain information about postponed dates of the event and whether there is an applicable refund. Tickets may not be resold or offered for resale in violation of posted restrictions, or in violation of law or regulation. This means that our Clients have given us authority to conclude a sale of tickets to a buyer for the tickets that they have chosen to list for sale. Please note that any costs for supporting documentation are non-refundable, as per the terms and conditions. Please visit our help page or contact customer support for assistance. UNLESS OTHERWISE EXPRESSLY STATED HEREIN OR IN ACCORDANCE WITH ANY TERMS AND CONDITIONS ISSUED BY A CLIENT, ALL PURCHASES ARE NON-REFUNDABLE AND CANNOT BE CANCELED. a doctor's note for the illness causing your symptoms. If transfer of tickets is permitted, there is no associated fee unless disclosed on the Service at the time of transfer, in which case fees will be charged to the relevant Payment Method on file. However, we will not be able to confirm that these are adequate for our needs until they are reviewed alongside your application. (The reference number will be emailed to you immediately following submission of the online form). If you decide to purchase tickets, merchandise, parking or other items via the Service, you agree to pay, in addition to the price for the tickets or other items, other fees and charges that we impose or collect on behalf of our Clients, or that our Clients collect, such as convenience fees, handling fees, delivery fees and any other miscellaneous fees. Have now given up. Privacy Policy. tickets sold directly by the event organizer, promoter, sports team or venue that puts on the event) (each a Primary Ticket and collectively, the Primary Tickets) purchased on the Service are typically subject to a per-ticket convenience charge and a per-order handling or processing charge. and our If for any reason, you wish to cancel your plan during the review period, you will be refunded your premium as long as you haven't filed a claim and your event has not begun. If we suspect, in our sole discretion, fraudulent or other illegal activity (whether from the buyer or seller of any transaction). But looking at the terms and conditions of Festicket's guarantee provider, Booking Protect, you'll find that you're only entitled to a refund if you or someone in your household tests positive for coronavirus - not if you're told to self-isolate, or if you can't travel due to local restrictions in your area, or if the event can't go ahead due to lockdown rules. Klicka hr fr att kontakta oss. PROMOTION RESTRICTIONS. Name of the person who suffered the injury/illness, If this person was not attending the event/parts of package please indicate their relationship to each ticketholder. We do not review, nor do we warrant or guarantee, the accuracy of any information provided by Resale Ticket. On receipt by us of payment from you, we will transfer the tickets to you, subject to this Agreement, our Terms of Use and any specific terms and conditions of our Client. Please note that separate ticket terms and conditions of the MLS team also apply to tickets to MLS games and events. By purchasing tickets you are agreeing to such terms and conditions of the MLS home team. We do not guarantee the suitability of any event for any particular age group, and events may contain language or content not suitable for children. - AXS Help Centre How can I make a claim for my Ticket Insurance? in the event description page, in pop-up boxes, or in an email). OH MY FUCKING GOD! When you purchase a plan from Allianz Global Assistance, you have a review period determined by your state of residence, to examine the plan. If I have Allianz ticket insurance and miss an event, can I get a refund? Certain maximum resale premiums and restrictions may apply in some states and you understand that complying with laws is your responsibility and we are not responsible for providing legal advice regarding resale or pricing of tickets. Yes - if you can provide evidence you can't attend in line with its T&Cs e.g. If you have not received your tickets five (5) days before the event for which you purchased, please contact us at [emailprotected] or 1-888-929-7849. The venue shall have the right, without refund of any amount paid, to refuse admission to, or eject, any person whose conduct Client or the venue deems disorderly or improper, who uses inappropriate, vulgar or abusive language, who fails to provide proper identification, or who fails to comply with any other rules adopted by the Client or venue. Some events have delivery delays or ticket printing suppression (at the request of the venue or promoter, tickets are not immediately available for delivery or collection), but you will always receive your tickets in time for your event. You also agree to pay any applicable sales or other taxes, including, but not limited to, any applicable admissions tax. Official Tickets and Your Source for Live Entertainment | AXS.com You also agree that you are responsible, as a seller of tickets, for paying all taxes, if any, associated with your sale of tickets through the Service, and any fees we may impose on sellers related to the sale. AXS Tickets Reviews Published by AXS on 2023-02-21 Tap for tickets to see the artists and teams you love. If the tickets are limited as described in, If there is an error in the pricing of a ticket offered for sale through our Service, we may cancel any listing, transfer and/or transaction all as more fully described in. We or the Client have the right to reject or cancel any purchase, including if we suspect fraud or any other issues with payment or suspicious account activity or for other suspected violations of this Agreement or our Terms of Use. T&Cs may apply.'. Holder also understands that at an event, the Holder assumes and bears all risks of inclement weather or force majeure events (including injury or cancellation). There are several reason for why this could have occurred, including submitting invalid data, clicking too quickly or using too many devices at the same time. Please complete the section which is relevant to your application. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To create an account, we require both personal and vehicle documents, such as a valid driver's license, vehicle registration, and proof of insurance. If we cancel a transaction because the buyer fails to remit payment for any reason, we are only obligated to return the tickets associated with such canceled transaction to the seller. The fees and charges we assess may be greater than our actual cost of providing those services, and we may retain a portion of all such fees and charges as profit. In certain circumstances, we have the right to cancel a transaction without notice and return the tickets to our Client or to the person who held the tickets prior to the completion of the transaction. We make no representations or warranties about the quality of your watching experience or your display. Almost fell for the scam myself until I saw this. A quarter (27%) also think they will be covered if they are told to self-isolate by the NHS Test and Trace app. Congratulations! Any sale or offer for sale of your tickets, whether using the Service or another publicly-available marketplace, when the applicable ticket(s) were sold with a resale restriction, may result in any or all of the following: (i) cancellation of the transfer or sale transaction conducted on our Service; (ii) a charge of our sales fee (described below), calculated with respect to the full sales price of such ticket(s) sold or transferred, assessed against the seller/transferor of such ticket(s) (such sales fee will be charged to the Payment Method on file for the seller/transferor, typically within twenty-four (24) hours after we provide notice of the assessment of such charge to such person via email); (iii) revocation of the seller/transferors rights to use the Service and any or all of our other services; and (iv) revocation of such sold or transferred ticket(s) by the Client. TicketPlan cannot be held responsible if incorrect banking details are provided. The partial refund was completed early August 2020. During the event, strobe or theatrical lighting may be used. User-Agent: Mozilla/5.0 (iPhone; CPU iPhone OS 15_3_1 like Mac OS X) AppleWebKit/605.1.15 (KHTML, like Gecko) Version/15.3 Mobile/15E148 Safari/604.1. And if one of your party tests positive for coronavirus, meaning you no longer want to attend, only TicketPlan, Vista Insurance (used by Skiddle) and XCover (used by AXS) would allow you to claim for a refund. It doesn't apply to housemates who aren't family members or due to attend the event. Let us know what you were doing when this page came up, plus your IP and request ID Contact Us Click here. Insurance policies do not have to payout because the ticket seller should provide a refund regardless of whether the customer has insurance. Festicket, for example, has a banner on its site which says: 'Get a full refund in case you are unable to attend the event (COVID-19 coverage included) Just add it at checkout. We act on behalf of a seller (our Client) when selling Primary tickets. For all tickets purchased from 3 rd February 2020 Please visit XCover for full details about making a claim or an enquiry. We do not control the number of tickets and/or other items sold on the Service or the location of seats or parking spaces that are made available for purchase. We notice that your web browser is out-of-date. Fan Update. If I have Allianz ticket insurance and miss an event, can I get a refund? This seems like obviously a mistake (or price gouging) and then they refused to honor their purchase . But some ticket holders will be disappointed to find their insurance doesn't cover them for what they assume it will. No forms, no IDs, no complications. Did the same happen to you? By using a ticket to enter the event listed on the ticket the holder of the ticket agrees to the terms stated in this Agreement on behalf of themselves and any accompanying minor (collectively Holder). If you purchased your ticket via the Service (whether it is a Primary or Resale ticket), refunds will be issued by AXS or our Client to the Payment Method used to make your purchase, as follows: If an event is rescheduled, we will try to offer a ticket with the same value or in the same location as the one you originally purchased, although that is not always possible. Privacy Policy. It may take up to 30 days before we are able to review your claim. The site owner may have set restrictions that prevent you from accessing the site. Reply from AXS UK. Official Tickets and Your Source for Live Entertainment | AXS.com How do I get my . Nightingales THU 20 APR 2023 Doors 6:30 PM Alexandra Palace Theatre. We act on your behalf, as seller, when listing or reselling tickets. Sign in before you go through the purchasing process, write down or screenshot your confirmation code, double check that you have the right email, and be sure that you have on record proof that you purchased the ticket. I may hate Ticketmaster with a burning passion for their fees, but at least you always get the ticket you paid for with them. The Tickets Face Value equals: (i) the price of the Ticket plus any applicable listed shipping and insurance costs from you to the buyer, any markups and/or fees imposed only by the primary ticket seller, and any taxes which you are required to collect (collectively, the Sales Price) plus (ii) the Platform Fees as set forth in Section 12 and . Seller fees on the Service may vary. By clicking a link you are consenting to this. 1999-2023 PayPal, Inc. All rights reserved. Were very sorry for your loss and understand that this is a difficult time, however, we do require a copy of the death certificate to assess a claim. For those times when circumstances sideline your customers, this valuable protection ensures that their investment is safe and sound. Please note that we are currently unable to process postal documents. Once your purchase has been completed, we will not exchange or refund your order, even if additional tickets or parking rights become available at a later date. Please be advised we will require a copy of the death certificate to be attached. SAFETY AND SECURITY. This means that you agree that we will have authority to conclude a sale of your tickets to a buyer on your behalf once you have told us to list the corresponding tickets for resale. AXS refusing to refund ticket cancelation insuranc AXS refusing to refund ticket cancelation insurance. If you are unable to find tickets or parking rights, please check back again. Please note we will require official notification of breakdown from the service provider, Please note we will require a vehicle recovery service report, incident report or copy of garage repair bill to be attached as appropriate, (Please note we will require a copy of the original invitation to attend jury service to be attached), (Please note we will require evidence of the Emergency Services attending your residence in the event of burglary or fire to be attached), (Please note we will require a copy of the original witness summons instructing you to appear in court to be attached), (Please note we will require a screen grab/scanned print out from the Met Office website/confirmation of Police Warning), (Please note we will require a copy of the original advice to travel at short notice on military service to be attached), Your supporting documentation such as medical documents, evidence of breakdown, confirmation of travel disruption as applicable, Scanned copies or clear photographs of the un-used tickets. Certain events may have restricted delivery options, as well as delayed delivery windows (for example, tickets for online events will typically be delivered to your AXS account immediately following purchase), and tickets for certain live events may not be delivered until a date closer to the event). Failure to comply shall terminate Holders rights hereunder and authorize Client to withdraw the ticket, refuse admission, or eject the Holder, all without refund, and subject Holder to all available legal remedies. If you sell or transfer tickets, you are responsible for ensuring that your transactions do not violate any applicable law, or any rules or restrictions placed on the ticket and disclosed to you at the time of purchase. Get many game updates, food, range will not ever able to issue a refund half your ticket insurance. As someone who just found out I can't go to Kcon right after getting tickets, I tried talking to customer service for both Paypal and AXS, and neither would budge. Hello Reddit users, fairly new to this app and still trying to get used to it but I thought Id come on here for some advice. I was signed in, had my confirmation code and everything, but they didnt send me the ticket. The Service will automatically complete a sale if it receives any valid offer to purchase for any listing that remains in effect and available for purchase. Terms, conditions, and exclusions apply. How do I get my AXS Premium tickets once I complete my purchase? I tried to buy insurance after the fact but . They have refunded the ticket cost, but are refusing to refund the ticket cancelation Insurance (supposed to cover accidents etc.) Event date, time, talent, participants and rosters are subject to change without notice. Each ticket that you as Holder purchase, receive (for example, as a subsequent transferee of a prior purchaser) or use issued by the Service, is a revocable license to enter and attend a particular event (whether live or online), or to park at a venue, or to exercise certain other rights associated with an entertainment event for which the Service issues tickets and each such ticket is a contract, subject to this Agreement, and subject to any additional specific terms and conditions imposed by our Client or their designee with respect to the particular ticketed event. If an event is canceled (without being rescheduled), listings for tickets to such event will be terminated. COVID 19, TicketPlan Ltd Evolution House, New Garrison Road, Shoeburyness, Essex, SS3 9BF. A screen grab/scanned print out from the Met Office website/confirmation of the Policy Travel Warning. When you buy a ticket listed on the Service as a resale ticket, you are buying directly from the seller of that ticket. To read the updated Privacy Policy, please. RECORDING/PHOTOGRAPHY/OTHER RESTRICTIONS. All ticket prices for events that occur in the United States are stated in U.S.