It is great to hear that you received excellent care and treatment during your stay and with our Outpatients department. AEC/RAB (ext. The trust have worked with us and have kept us informed of developments and changes. One person said 'If I wanted to complain I would go to the chief executive, but I have no complaints here'. This review has been completed in response to the trust confirming that they were now compliant with this standard. Medical secretaries: Bev/Ruth (ext. The staff in A&E were very friendly and helpful and in no time at all, had my wound washed, stitched and dressed. The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of The Dudley Group of Hospitals, which runs Russells Hall, said it was proud to have protected patients, visitors and staff throughout the pandemic and had some of the lowest rates of hospital transmission of Covid-19. All rights reserved. The emergency department (ED) includes a paediatric ED and both provide care for the population of Dudley, Stourbridge and the surrounding towns and villages, 24 hours a day, seven days a week. The Dudley Group NHS Foundation Trust operates acute hospital services from three hospital sites: In addition, the trust provides community services in a range of community facilities. 8 June 2012. The firm said it had complied with the order and the safety of staff and patients was its top priority. Inadequate Our rating of caring was good overall. Copyright 2021 WSFA 12 News. There has been a delay in producing this report as we were waiting for additional information from the trust on infection control. You can also view all doctors across all Russell Medical locations or call for a referral locally at 256-329-7149 or toll free at 1-800-329-DOCS. We found the waiting time for triage assessment to routinely exceed one hour for patients who presented by other modes aside from ambulance presentations. We imposed a number of urgent conditions to safeguard patients safety immediately following the inspection. They said 'I could not have been treated any better anywhere, its all first class' and 'I have been treated above and beyond the call of duty'. These were: Further information in relation to the 19/20 CQUINs can be found below: Ambulatory emergency care guide: same day emergency care clinical definition, patient selection and metrics, Same Day Emergency Care CQUIN specification, Same Day Emergency Care CQUIN 2019/20 audit collection tool. The diagnostics service was not up to date with the most recent ionising radiation regulations. All the best and take care. Staff cared for patients with compassion however, patient dignity was sometimes compromised. The wait to speak to someone was really daunting, but I know staff were rushed off their feet and was polite when asking for an update. There are regular AMU follow up clinics (Hot Clinics) done by acute medicine registrars to follow up if you need a further urgent review after discharge. Following treatment on AMU, you may be well enough to be discharged or, if you need further inpatient specialist care, you will be transferred to an appropriate ward within 48 hours. AEC is located next to Ward A2 (formerly ward A1) and consists of four trolleys for assessment, three clinic rooms and a room for triage and treatment. When I gave my name at reception, the receptionist was disinterested when I said I had been referred by 111 service. AEC is part of the Same Day Emergency Care (SDEC). Staff were unable to describe what fit to sit meant or any criteria for this assessment. Let's make care better together. Who has Care Opinion told about this story? I replied that I knew this. I have a very long way to go but they made me feel that I'm worthy to be better, so thank you. Paediatrics and Gynaecology etc. Report review titled Great experience as unsuitable, Thank you for taking the time to tell us about your experience at our hospital and rate our services as 5 star. The overall star rating is based on how well a hospital performs across different areas of quality, such as treating heart attacks and pneumonia, readmission rates, and safety of care. Your staff could not have been more professional or efficient. Any other browser may experience partial or no support. Following this inspection, we imposed an urgent condition to safeguard patients safety immediately following the inspection. As a long-standing member of our hospital board, Mr. Russell has been instrumental in our strategic plan and steadfastly supports our vision to become a The Acute Medical Unit at Russells Hall Hospital, in Dudley, will treat seriously unwell patients and help to reduce winter pressures on health services. Managers appraised staffs work performance to provide support and monitor the effectiveness of the service. Russells Hall Hospital There are daily reviews by consultant from 8am in AMU, RAB and AEC, seven days a week including bank holidays. This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. "This is one of the worst workplaces I have attended as a union officer since the beginning of the pandemic," Ms Lowe said. These included 482 medical staff, 1,225 nursing staff and 2,440 other staff. She was sent to AEC where she waited a short while for bloods, had a feinting episode whereupon the alert buzzer was called and the staff excelled in providing emergency care. WebRussell County Hospital located in Russell Springs, Kentucky, is a 25-bed Critical Access hospital offering quality healthcare and 24- hour emergency services. If this service has not had a CQC inspection since it registered with us, our judgement may be based on our assessment of declarations and evidence supplied by the service. Published All rights reserved. Your kind comments have been shared with the team and senior management who will be pleased to hear of them. Arrangements were in place for the safe handling of medicines. This meant that shortfalls were identified so that improvements could be made. aec russells hall hospital. Whilst I was in the consulting room the receptionist went over to my husband and asked, rather rudelywhere has she gone Not a very positive experience when you are feeling at your most vulnerable because you feel ill. In fact, we're the only hospital in Broward Browser Support Our rating of services stayed the same. Rainbow Unit is a two-storey facility with an acute assessment unit on the ground floor with 22 spaces and eight monitored beds. the ability for patients to be assessed, diagnosed and start treatment on the same day, improving patient experience and reducing hospital admissions, avoiding unplanned and longer than necessary stays in hospitals, resulting in lower risk of infections and de-conditioning for patients. Some staff raised concerns regarding incidences of poor leadership style from some of the executive team. We specifically looked at the safe and well-led aspects of our key lines of enquiry within the emergency department at Russells Hall. Video messages to our community from our Physicians and our Staff. We always aim to offer the highest standards of patient experience and care, so it is great to hear that your daughters experience reflects this. AEC is open from 8am 10pm (last booking at 7pm), and GPs or other healthcare professionals can refer you directly to the unit. Patient Experience Team. Report review titled EPAC - Absolutely amazing as unsuitable, Thank you for taking the time to tell us about your experience at our hospital in the Early Pregnancy Assessment Clinic. They suggested I phoned 111. I first went to my pharmacy to see if they could sell me butterfly tape to close the wound. ", Inspection Report published 28 March 2013 for Russells Hall Hospital - PDF - (opens in new window), Published This was based on our findings of previous inspections and to monitor compliance of the conditions that we had previously imposed on the trusts registration. The national SDEC model builds on previous improvement work in ambulatory emergency care (AEC) services across the NHS, with the aim of providing a consistent approach to patient pathways. It is great to hear that you received excellent care and treatment from the staff who attended to you during what must have been an anxious time for you. On the first floor is a 30-bed short stay ward. Caring for your child and their burn injury, Shoulder injury soft tissue and fracture, 98% of patients to be seen, treated and discharged within four hours, Ambulance turnaround times have been improved dramatically, Ground floor, west wing, Russells Hall Hospital. There was no clear accountability of which team was responsible for the patient once they had been referred to a medical speciality. The trust has approximately 669 inpatient beds, 31 escalation beds and 152-day case beds. We have 11 permanent physician associates and one rotational physician associate in our department. All of the staff on the ward were brilliant with him, Honest and open with me and his mom and were professional and courteous until the moment he was discharged. Located in the main lobby of Russell Medical. There was insufficient senior medical and specialist oversight and in reach to the department. For the latest COVID-19 information from the Alabama Department of Public Health, call 211. The Foundation operates exclusively for charitable, religious, educational and scientific purposes to enhance the quality of life for those [], DUE TO COVID-19, WE ARE NOT OPEN TO THE PUBLIC! It is great to hear that you received excellent care and treatment in the Day Surgery Unit. Whilst some of the core service areas within the trust required improvements in leadership, we found the executive team and the trust board had a clear focus on improvement and as such we rated this trust as good for its overall leadership. The medical and nursing cover across all areas was not sufficient to meet the needs of the patients. Since the last review, we have continued to monitor the trust and progress against their action plan. We use this information to improve our site. Tell us what was good and what could be improved, say thanks or call for change Visit https://www.careopinion.org.uk People told us that they knew how to make a complaint if they needed to; however people we spoke to told us that they did not have any complaints. 3 December 2014. Click here for the news and events happening at Russell Medical. We saw a trust that was a considerable way along its improvement journey and saw many areas of strong development. Also thank you to the lovely staff of russells hall A&E. 3136/3139) Vikki Thompson, AMU (ext. They said the symptoms indicated COVID. or call us on 0845 113 0012, Response from What's the least amount of exercise we can get away with? Share your experiences of UK health and care services, Default They knew how to support patients experiencing mental ill health and those who lacked the capacity to make decisions about their care. WebRussells Hall Hospital is an NHS general hospital located in Dudley, West Midlands, England, managed by the Dudley Group NHS Foundation Trust. It is great to hear that you received excellent care and treatment in AMU and Ward A2. the service is performing badly and we've taken enforcement action against the provider of the service. Staff also told us that the environment was unsafe and that they were concerned about the safety of patients. Patient Experience Team, review titled My visit to A & E after an accident. NX West Midlands operates a bus from Dudley Cemetery to Russells Hall Hospital every 10 minutes. financial benefits and cost savings for hospitals, and often for patients too. Under this care model, patients presenting at hospital with relevant conditions can be rapidly assessed, diagnosed and treated without being admitted to a ward, and if clinically safe to do so, will go home the same day their care is provided. About: Dudley We are dedicated to foster the fullest sense of what it means to be a [], Alexander City The Gateway to Lake Martin Tucked into the southernmost foothills of the Appalachians and surrounded by lakes, parklands and a National Forest, Alexander City is the kind of town that fills residents [], Who We Are: Established in 1988, Russell Medical Foundation is the philanthropic resource for Russell Medical. Patient Experience Team. Inspection Report published 4 July 2012 for Russells Hall Hospital - PDF - (opens in new window), Published We further focussed on the areas of assessing and responding to patient risk, nurse staffing, medical staffing, leadership, governance and risk management. Patient Experience Team. Patient Experience Team. AEC was well run and escalated patients that they couldnt manage. The Trust also asks patients for their views and experiences of care on a regular basis, and we looked at the analysis of these surveys. Staff assessed and monitored patients regularly to see if they were in pain. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. We are thrilled to hear that staff were able to put you at ease during what must have been a difficult time for you. Russell Medical serves patients in a seven-county service area, including Tallapoosa, Coosa, Elmore, Talladega, Clay, Lee and Chambers counties. Founded by Benjamin C. Russell to provide health services for the employees of Russell Manufacturing Company and residents of Alexander City, Russell Hospital opened its doors Wednesday, July 17, 1923. People told us that they were given choices about meals and drinks so that they received things they liked. People told us that staff had told them what was happening, so they were fully aware of what investigations or treatments they were waiting for and what their treatment would be. Mill House Coffee is []. Following your discharge home, an electronic discharge summary will be sent to your GP giving details of investigations and treatment on the unit, with details of medication changes, medications on discharge and any recommendations for follow up and referrals. Doctors thought he would have one dose of steroid and would be fine to go after a while, unfortunately this wasn't the case and after a nebuliser had also failed to help him, within minutes we were rushed to resus where a whole team of multi disciplined doctors, nurses and consultants rushed around him from paediatrics, intensive care and a few others. ED can also refer you to AEC if you are an ambulatory patient (not likely to require inpatient admission). All the best and take care. This is not my first experience of this hospital not checking information relayed to them by 111. TheSDEC Community online workspaceis a collaborative platform designed for teams and providers to share best practice, access information and guidance, and raise questions to the national SDEC team. Went here with my young daughter, to A and E, all staff were very helpful and kind. Doctors appeared frustrated at the focus on sepsis and did not fully engage with the need to assess for sepsis. Our rating of responsive was requires improvement overall. The level of care I was given not only by the day surgery unit but neuclear imaging and theatre staff was outstanding. The Acute Medicine Department has a number of middle grades, including deanery trainees and staff grade doctors. Good