Having the following information available prior to calling can help expedite your request and hopefully shorten your call time. Koninklijke Philips N.V., 2004 - 2023. For more information to save you money on a medical alert system, read our guide on How to Get a Medical Alert System for Free. Ordering from Lifeline is designed to be straightforward and hassle-free. The base station connects to the monitoring center, using the AT&T 4G wireless network. The location detection is advanced, employing both advanced GPS and Wi-Fi. Our site can best be viewed with the latest version of Microsoft Edge, Google Chrome or Firefox. Note that you will find hidden fees when ordering a Lifeline system. Most service requests require a basic set of information in order for our representatives to create a new ticket. PC. ), and. Philips Lifeline Customer Service Hacks for calling & contacting them faster, tips for common issues & reviews Contacting Philips Lifeline Philips Lifeline Phone Number +1 800-635-6156: Customer Service All Philips Lifeline Contact Information Compare Philips Lifeline's phone number, and help-desk. Lifeline offers three medical alert device options: HomeSafe Standard, HomeSafe with AutoAlert, and On the Go Mobile Alert System. To build our ratings, we researched more than 25 medical alert systems and analyzed 15 reviews. Caution: To reduce any risk of strangulation, Lifeline neck cords are designed to break apart under certain conditions. Sitemap| Read about the compliance programs that guide our commitment to quality, innovation, leadership and integrity. No additional wireless equipment is needed. Otherwise, you pay $19.95 for shipping and set up the system yourself. If you have your product at hand, please choose it's product group and category below. See below for details about our policies and processes. Lifeline also uses Wi-Fi to track access points in indoor spaces. Find detailed contact information to locate a distributor of Philips products in your region. https://www.lifeline.philips.com/medical-alert-systems/fall-detection.html, Flippo, Robert. Wonderful service, prompt, efficient, and accurate. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Thankfully, Lifeline offers free equipment for their systems, which is typical among the highest- rated brands. (866) 488-8719 Enroll Today You can email the site owner to let them know you were blocked. I look forward to experiencing the potential addition of location detection for caregivers on the Caregiver app. It requires a one-time device fee of $99.95. What's the Best Refrigerator Temperature? Monthly cost for in-home landline service: $20. Not every feature is included or available with every plan. In addition, many companies charge for shipping (as much as $15). Our commitment to the mission of improving lives is intensified during these challenging times. SafeHome.org only uses high-quality sources to support the facts within our articles. Efficient and effective sales representative with over 15 years of experience in Medical Alert Systems and customer service. *Determination at the sole discretion of Lifeline. In short, Humana is leveraging Philips Lifeline's technology and monitoring system to help at-risk Medicare Advantage members and encourage timely interventions. Overall, Lifeline tends to be slightly more costly than companies in our Best Medical Alert Systems of 2023 rating. The company's medical alert service doesn't require any long-term contracts, and multiple medical alert plans are available. How Lifeline Works. Lifeline keeps their add-on offerings and upgrades simple; they sell just a few for those who want to customize their systems. Choosing the right medical alert system is a difficult decision, and there are many factors to consider based on your current lifestyle. Lifelines On the Go system costs $49.95 per month and comes with an all-in-one unit, charging cradle, and power cord. For in-home coverage you can choose between landline and cellular units. The pendant is returned in un-worn, like new condition*, in the original packaging, complete with all product literature and accessories (chargers, etc. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Prefer to find a solution online? Tell us a bit about your product and we'll show you where to find the product number. If you are a current customer and have an urgent issue, please call 800-635-6156. 108.169.181.185 Access key account, product and service information as well as your available training opportunities from one place. Lifeline offers three unique medical alert systems: two home-based and one mobile unit. Of course, Humana customers eligible for this service won't have to pay for Philip Lifeline's total cost, which starts at $29.95 per month. Where can I find my model number and slash code (Example: HX9352/10)? 139.59.14.115 The customer service phone number is easy to find on the site, and they also offer live chat to help solve problems including installation and billing. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. We are always interested in engaging with you. Lifeline Cares is a personal and digital care experience that helps people give each other the time, attention, and care they need at every stage of the aging journey. Their alert plans start at $29.95 per month and range up to nearly $60 per month. Problem Possible cause / solution. If you have a HomeSafe with a cellular communicator, a GoSafe with a cellular communicator and mobile pendant, or a GoSafe 2 with a mobile pendant that HAS NOT been swapped, it is no longer able to connect to our Response Center should you need help. Lifeline offers a 30-day, money-back guarantee and a one-year warranty on its products. By clicking on the link, you will be leaving the official Royal Philips Healthcare ("Philips") website. This website is using a security service to protect itself from online attacks. Philips Lifeline customer service teams are professional, responsive, and available to help with the setup of your equipment. *Disclaimer: Fall detection, including AutoAlert, does not detect 100% of falls. Please allow up to seven days from the date you mailed your payment for it to be posted. Welcome to the Philips Customer Services Portal Login with your account Forgot your password? And I appreciate the all-in-one design, as mobile devices from some other brands require both the mobile device and a fall detection button while on the go. We are independently owned and the opinions expressed here are our own. Download the On the Go Consumer Warranty (PDF). Submit it online 24/7 at our self-service portal. Both require a $50 upfront activation fee. Philips Lifeline Customer Reviews Requires user account. . The help button is also waterproof so you can keep it with you while in the shower or bath. Have a non-critical service request? HomeSafe Standard is available for landline or cellular service. By clicking GET FREE QUOTE, I understand and agree that a representative of Philips Lifeline will be contacting me at the telephone number I provided. Philips makes no representations or warranties of any kind with regard to any third-party websites or the information contained therein. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. Philips Lifeline Live your life your way, with Philips Lifeline. (More details coming up.). If you need to cancel your order, please call us as soon as possible. Instructions for use Search by modality or product, or use the digital document number to find what you are looking for. Find troubleshooting articles for any product and specifically for Sonicare toothbrushes, you can start the Warranty Exchange process. Medicare does not cover Lifeline or other medical alert systems, but if you have Medicare Advantage, your plan might cover a portion of the device. You can reach a support technician via phone or live chat. By professional role Get more out of your product investment and continuously enhance your clinical knowledge and skills. However, any cord worn around the neck can pose a strangulation risk, including the possibility of death and serious injuries. Please be sure to completely spell out Avenue. Some common mistakes; HX680A , HX939B, HX6100 these are the handles or chargers of the toothbrush. Applying to the Lifeline government assistance program is easy with enTouch Wireless. Mobile systems always require a cellular connection, but in-home systems often allow you to choose between cellular and landline connections. Unfortunately, were unable to change your billing date because the coverage period is based on this date. Lifeline systems start at $29.95 per month, in addition to a one-time $50 activation fee, for their in-home landline system. Your remain in control of your life, and you choose how you are helped- by a neighbor, a loved one, a caregiver, or emergency services. Option 4, then option 3 for "Parts Ordering, Availability, Pricing and Order Status.". Connect with Lifeline. Refer to IFU for more details. You are about to visit the Philips USA website. Still, at $29.95 per month for a landline plan, its a bit steep, especially considering that top-reviewed Bay Alarm Medical starts at $19.95 per month for similar coverage. If I had a parent with dementia who wandered from home, Id really like to know their location. This feature will bring peace of mind to caregivers of loved ones living with dementia, among other medical conditions. HomeSafe starts at $29.95 and goes up with add-ons and service changes. (Of course, Lifeline can call EMS, too.) You are about to visit a Philips global content page. Refer to IFU for more details. Please have handy: Serial number Hospital location Name of the contact Name of the referral people to be contacted, if different from the contact Short description of the issue. If you value GPS location tracking and other neat caregiver features, you may want to check out our review of Aloe Care Health. Let us know if there is anything more we can do to help! For on-the-go coverage, GoSafe 2 is a great choice. If your order has already shipped, it would be subject to a $50 order cancellation fee, and you should follow the return process for the equipment. Initial Complaint. The wireless service is provided with the Lifeline service. The wearable unit includes two-way communication, a GPS locator, a water-resistant help button, and a rechargeable battery that lasts up to five days on one charge. A personalized care plan, so you choose who responds to a call for help, A system that fits every lifestyle, with no long-term contract or cancellation fees, Tools that connect your circle of family and friends to support caregiving. To order AED supplies, call 1-800-225-0230 and press option 1. Philips Lifeline is Canada's leading medical alarm service. For different products, we have different specialists to answer your questions. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. Connect America Home is the first and only solution to integrate connected devices with a suite of tech-enabled remote care services and analyticsall supported by a 24/7 concierge call center. HomeSafe buttons are waterproof up to one meter of water for 30 minutes. However, the company doesnt provide a warranty for its other systems. At the time of this writing, Lifeline was offering a discounted rate for new customers. Emergency Care and Resuscitation Solutions, Radiography | X-ray & Fluoroscopy Solutions, Customer support for healthcare professionals, See if your question is answered in our FAQs to save a call, See what information you will want to have before you call, Technical support for healthcare products. Philips lifeline is all I know. Credit card payments or automatic withdrawal from your bank account can help eliminate delays. Copyright 2023 SafeHome.org a Centerfield Media Company. Please choose your product category below to find the correct details. Philips Lifeline Customer Service - Help & Support If you have questions about Lifeline's devices or services, the Customer Support page on the company website has instructions for setup, troubleshooting, billing support, shipping, and returns, as well as extensive FAQ pages. Among Lifelines greatest strengths are the features on its all-in-one GoSafe 2. We can dispatch the right help for every situation at the press of a button from a neighbor, a loved one, or emergency services. Both of these options include shipping costs. Prices for at-home options vary based on whether you choose a landline or cellular-based connection, but the cellular option is more expensive. Company contacts | Philips About us Company contacts How can we help you? This rating is derived from our editorial team's research, hands-on product testing, and customer surveys. Lifeline has updated its Lifeline Cares mobile app, a service that connects device wearers and caregivers in a hub to manage alert devices and share notes and updates. Please call Customer Service at 800-635-6156. Lifeline did not provide the necessary or correct . Since the sale, the company has maintained a strong reputation with seniors and their loved ones. All sample products provided for review are donated after review. If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at www.philips.com/src-update Contact us Couldn't find what you were looking for? For questions about Philips Healthcare products in the US please contact: Technical support for healthcare products 1-800-722-9377 Healthcare Sales 1-800-229-6417 option 1 Medical supplies - Consumables 1-800-225-0230 Equipment Maintenance Services 1-800-722-9377 Sleep and Respiratory Home Care 1-800-345-6443 Mother & Child Care 1-800-542-8368 The Lifeline HomeSafe Standard medical alert system provides affordable, easy-to-use equipment, giving peace of mind to seniors and those who care for them. Find FAQs, troubleshoots, user manuals and tips. Making a change will cause duplicate charges for the same period. No, we will not send out verification. Their alert plans start at $29.95 per month and range up to nearly $60 per month. Unlike HomeSafe Standard, HomeSafe with AutoAlert has included fall detection with AutoAlert for an added $15 per month. These vary, but be sure to ask for military discounts if youre part of a military family. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); Since 1974, more than 7.5 million people have counted on Lifeline for always-on support tailored to their needs. Through the evolution of Lifeline, one thing has remained constant: our mission to help older adults live their lives independently with confidence. Request user account Consumer product support Click herefor support for your consumer product. Lifeline monitoring prices are slightly high, as noted above. We will dispatch a neighbor, family member or emergency services based on each unique situation. Regardless of the type of medical alert system you purchase, youll be able to call for help from Lifelines 24/7/365 North America-based Response Centers. Select option 4, then option 3 for Parts Ordering, Availability, Pricing and Order Status. For status of equipment, please call Order Processing at 978-659-7900 or e-mail healthcare.orders@philips.com, To order parts, please call Parts and Tech Support at 800-722-9377. Lifelines Response Centers can communicate directly with you in English and Spanish, and an included interpreter service supports 140 additional languages. Prior to return, the purchaser calls Lifeline to obtain a return authorization and specific packaging instructions for the device designed prevent damage and accidental activation in-transit. The base unit, called the Communicator, uses the AT&T cellular network. Frequently asked questions about online shop orders, If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website at. You can select the service option that fits your lifestyle and get fast, 24/7/365 access to help when you need it. 6. Lifeline medical alert systems are compatible with Philips Cares, a free app for caregivers. Awful customer service Awful customer service - have asked to make a complaint but have basically just been ignored. That said, Lifeline releases app upgrades pretty frequently to improve service. Lifeline subscribers can live with greater peace of mind in the comfort of their own homes knowing in the event of a fall or medical . Provides freedom and peace of mind while at home or miles from it. We've made it easy to choose a medical alert system! Welcome to Philips Support We are happy to help you. Most service requests require a basic set of information in order for our representatives to create a new ticket. (. Lifeline operators are trained to abide by HIPAA standards and each receives 80 hours of education related to geriatrics, stress management, and safety. Please use the Contact us form and select Billing, and you will hear back from one of our specialists within 1-2 business days. For billing questions about the HomeSafe and On the Go medical alert service, please call 800-635-6156 or complete the contact form below. I bought a very expensive Philips OLED TV which developed screen burn in and was unwatchable. All Lifeline plans offer these standard features: Youll be charged a $50.00 activation fee for home systems and a $99.95 equipment fee for the mobile system, as well as installation fees regardless of whether you choose professional or self-installation. But once the first payment is processed (which could take up to one billing cycle), you will stop getting paper invoices and begin having your payment automatically withdrawn/charged every month. The Philips Lifeline Response Center operates 24/7, 365 days a year, and supports 140 languages via an interpreter service. After earning a degree in journalism, Jenny Wisniewski spent much of her professional life in education; however, she returned to writing in earnest in the senior care space, acting as caregiver to her mother. | Learn more about Stefanie R's work experience, education, connections & more by visiting their profile on LinkedIn If you have any issues with your Lifeline system or service, please do not hesitate to let us know. 3. HomeSafe Cellular Quick Setup Guide (pdf) How to connect your mobile system GoSafe system Lifeline costs a minimum of $29.95 per month, which is about average for a medical alert system. If you are calling about the recall of the Philips sleep apnea and ventilator devices please visit our website atwww.philips.com/src-update. I am so glad I found it I will definitely use the service again if needed. Any links to third-party websites that may appear on this site are provided only for your convenience and in no way represent any affiliation or endorsement of the information provided on those linked websites. Hear what our satisfied customers are saying about us. Lifeline allows seniors to live at home (and on the go) with confidence and peace of mind. Selected products or contact your community caregiver. Koninklijke Philips N.V., 2004 - 2023. You are about to visit a Philips global content page. Every situation is different and doesn't always require the fire department and ambulances showing up on your doorstep.We will work with you to create a response protocol that will meet your needs. Follow the directions in the instruction packet included, or call us for assistance. The On the Go device offers the best value and versatility of all the Lifeline systems. Inquire with a Philips healthcare sales rep, Subscribe for regular news and updates from Philips, Find product documentation and instructions for use. Requires user account. Unfortunately, GPS tracking for caregivers isnt part of the deal, unlike with some other brands. One thing you may like is that Lifeline offers free equipment for its systems. Of course, it is always a good idea to ask customer service for any special offers, whether you see it on their website or not. Our team of Sales Consultants are ready and available to help you find the right Lifeline solution for your family. Nuc Medicine 5. If the fall is not . Monthly cost for mobile GPS tracking option: $25 or $30 . To cancel the service, please call customer service at 1-800-635-6156. Philips Care Assist C.03. The Lifeline wireless communicator, powered by a third party cellular provider is easy to set up. Without an AARP discount or other deal, Lifeline activation costs $50 for at-home systems and $99.95 for GoSafe 2. For billing questions about our Medication Dispensing Service, please call 888-632-3261 or complete the contact form below. We have a Lifeline medical alert system to fit your unique needs. If able, users should always press their button when they need help. Lifeline Systems (formerly Philips Lifeline) was founded in 1974 by a gerontologist, a specialist who studies older adults. https://www.linkedin.com/pulse/industry-tips-its-hat-andrew-dibner-robert-flippo/. One Happy Customer New York. Selected products Call us at 1-800- 432-5378 Monday - Friday 6:00 a.m. - 4:30 p.m. PT MedicAlert is proud to partner with #1 rated* Medical Guardian to provide our members with a special offer on the Medical Guardian medical alert system. *Disclaimer: Fall detection, including AutoAlert, does not detect 100% of falls. Our Customer Support Specialists can guide you through your options. Please note that if we receive a signal from your Lifeline equipment after you have notified us to cancel, your services will be reactivated and your applicable Auto Pay deduction will resume on the same monthly bill cycle. My Philips for Professionals Access key account, product and service information as well as your available training opportunities from one place. Philips Lifeline actually has the greatest number of subscribers of any medical alert system on the market, even more than Life Alert. When you place an order online, it can take up to 48 hours for the order to be processed. Get access to the help you need 24/7/365 and uninterrupted support. GC6440, HD9650/90 or HX9351/52). Their cellular in-home system costs $43.95 per month plus a $50 activation fee.