In celebrating each others differences, we lift each other up and create space for innovation and community. If you would like to know more about our platform or just have additional questions about our products or services, please submit the contact form. Trusted by more than 5 Million users across the globe. As a pioneer of the driver assistance industry, our mission is to create stronger and lasting relationships between you and your customers. Keka HR. nice iex jobs . See how our digital-first products and services can benefit your business. Whether youre looking to grow your business, keep your trucks moving, or just to get started with motor club work, we can help. Provides direct support and consulting to end-users, assisting in the development of department-specific applications or reports as assigned. This export provides an agent list typically used with third-party integrations. Were driving the transformation of our market. Most applications reside in a web-based platform like SharePoint, or an online database tool like QuickBase. You can email the site owner to let them know you were blocked. The dashboard is very easy to navigate and learn how to use. Helping over 30,000 drivers every day through a unique combination of intelligent software and human power. This includes ACD with logon details. Built on motor club experience, tested with the largest B2B provider in North America, configurable to your market. This website is using a security service to protect itself from online attacks. Bachelors degree required in a business related field, e.g., Finance, Accounting, Management, Math, etc; MBA Preferred. Sign In. NICE IEX Workforce Management (WFM) has long led the market in share. commitPlanReq, schedOpen. Learn how were doing it in our latest podcasts, videos, infographics and whitepapers. You can assign multiple Activity Codes to the sameEXC_EXPORTattribute value or other attribute value. Once you've become an Agero Service Provider, simply visit www.AgeroProviderPerks.com, enter your Vendor ID and fill out the member registration form to get started. Ageros mission is to rethink the vehicle ownership experience through a powerful combination of passionate people and data-driven technology, strengthening our clients relationships with their customers. Sign In. The dynamic, context-sensitive supervisor interface is purpose-built for the needs of supervisory staff, providing them with single-point access to crucial performance information and the ability to intervene when necessary. For more information, see the .css-73vru1{transition-property:var(--chakra-transition-property-common);transition-duration:var(--chakra-transition-duration-fast);transition-timing-function:var(--chakra-transition-easing-ease-out);cursor:pointer;outline:2px solid transparent;outline-offset:2px;color:var(--chakra-colors-neutral-700);line-height:var(--chakra-lineHeights-shorter);size:md;-webkit-text-decoration:underline;text-decoration:underline;}.css-73vru1:hover,.css-73vru1[data-hover]{-webkit-text-decoration:none;text-decoration:none;color:var(--chakra-colors-neutral-1000);}.css-73vru1:focus-visible,.css-73vru1[data-focus-visible]{box-shadow:var(--chakra-shadows-none);outline-color:var(--chakra-colors-magenta-800);outline-offset:2px;border-radius:var(--chakra-radii-sm);}SimplyHired Privacy Policy. The real-time agent data is received by NICE IEX Workforce Management from Avaya CMS. Includes period data. This export is similar to the Agent ScheduleDetail export, except it provides the data in terms of the total number of minutes of work time. The default sort order varies and is the same as the order that fields are listed in the fields definition table for each export type. How do you collaborate with other teams in the company? Continuous innovation and improvement as we look to the next 50 years. This export metrics and details about the active forecast for a specified contact type (CT). ADP Vista HCM. THIS DESCRIPTION IS NOT INTENDED TO BE A COMPLETE STATEMENT OF JOB CONTENT, RATHER TO ACT AS A GUIDE TO THE ESSENTIAL FUNCTIONS PERFORMED. 5.196.26.210 Trouble accessing your account? Supports coordination of end-user activities, user group meetings and other related end-user events. To learn more, visitwww.agero.com. Post author: Post published: June 23, 2022 Post category: assorted ornament by ashland assorted ornament by ashland Incredibly talented and passionate employees Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. IEX WFM Export includes Agent Data Group values in the output file with the formatting they have in the database: DatesYYYMMDD, where YYY is the year minus 1900. Research salary, company info, career paths, and top skills for Business Analyst (Workforce Management, NICE-IEX) Trouble accessing your account? NICE IEX WFM Integrated Overview NICE IEX WFM Integrated is a proven, industry-leading enterprise grade solution to tackle your most challenging and complex contact center staffing and employee engagement challenges. Enabling WFH Teams with Intelligent Automation. Our award-winning, vertically integrated dispatch platform provides transparency and clarity throughout the entire roadside event. To deliver exceptional, modern & seamless roadside assistance, accident management & connected vehicle experiences to customers worldwide. Just one step away from selecting the right software. Continue. This export requires that your organization use the IEXWFMIntegrated Time OffManager. View the job description, responsibilities and qualifications for this position. They value their employees and frequently expose them to new opportunities. Provides details about the agent's scheduled events and their actual adherence. If your output files contain the header: IEXWFMExport includes Agent DataGroup values in the output file with the formatting they have in the database: IEXWFMExport can export data from 3 general categories of data: agent, contact type(CT), and management unit(MU). Each day, we speak to thousands of drivers and tow professionals across one of the most diverse countries in the world. Easily connect to your client and business systems with built in integrations or with custom gateways. Sorry, this job was removed at 9:10 a.m. (CST) on Tuesday, October 25, 2022, Find out whos hiring remotely Nationwide, By clicking continue you agree to Built Ins. Our Real Time Analyst is responsible for monitoring daily metrics and real time status of. If your password has expired, please navigate to Concentrix Password Reset to update your password. Cloud-based NICE WFM delivers comprehensive offerings to expand the reach with aligned business strategies. Our mission to safeguard drivers on the road, strengthen our clients relationships with their drivers, and support the communities we live and work in unites us together as one force driving positive change. Working knowledge of computer systems, concepts and technologies related to databases and knowledge management. This export provides a list of actual agent activity on a per-agent, per-day basis, based on ACD-to-IEXWFMIntegrated. Provides detailed information based on period for agents' scheduled events and their actual adherence. If an output file is specified for more than one entity, If data exist for an agent that has been deleted from, The first line of every output file starts with, The second line of every output file begins with. Best candidate will be call center focused writing and developing call flows. Learn how AI Forecasting provides improves everything from service level attainment to Customer Satisfaction and First Call Resolution scores. 1-First tab has a MTD Adherence summary by Site which will simply tell you if your site is on goal or not. Your Privacy Choices.css-65lj3z{display:inline-block;vertical-align:middle;height:14px;margin-left:6px;}, Workforce Management Queue Performance Analyst, Workforce Management Solution Specialist - Location Open, Workforce Management Scheduler (South of Milwaukee), Workforce Management Forecast & Scheduling Analyst, Senior Workforce Management Specialist - Location Open, Director, Contact Center Workforce Management, Workforce Management Scheduling Analyst (Hybrid). We understand the grit, passion, and determination it takes to grow your towing and roadside service business. This includes: an industry-leading dispatch management platform powered by Swoop; comprehensive accident management services; knowledgeable consumer affairs and connected vehicle capabilities; and a growing marketplace of services, discounts and support enabled by a robust partner ecosystem. Learn how others are answering. It delivers intelligent automation to enhance employee engagement, providing seamless and inclusive 'work anywhere' environments. Leveraging the cloud environment to improve operational efficiency and the customer experience. Stay tuned throughout the year as we take a walk down memory lane, celebrate our successes, and look to the future. It delivers intelligent automation to enhance employee engagement, providing seamless and inclusive work anywhere environments. CS1000E connecting to a Contact Centre via an AML connection. Please log in using your AgeroSupport username and password. IEXWFMExport allows you to export data from IEXWFMIntegrated. Bringing our whole selves to work powers our commitment, drive, agility, and courage - ensuring we are not only changing the landscape of the driver services industry, we also are making a difference in the lives of our customers with each call, chat, and rescue. This export provides an overview of details from all queues assigned to particular contact type (CT). WFM 6.2. represents these interests, addressing key issues, reinforcing long-standing. Artificial intelligence (AI) powers the industrys most accurate omnichannel forecasting engine, and machine learning simulation modeling ensures a smarter, more precise schedule every time. Were meeting this expectation one roadside event at a time,through technology informed by decades of engineering andexperience. Some data items are not stored in the IEXWFMIntegrated. It all happened in our Founder, Sid Wolk's living room. Agerosflexible, dynamic tools can transform the entire dispatch management experience, with powerful features including: More than ever, drivers expect convenience, speed, and choice. It is a pleasure to work with amazing people. We collaborate via content, messaging, video, meetings and chat, using tools like Slack, Google, Zoom, email, etc. In October of 1972, Agero (then known as Cross Country Motor Club), completed our very first roadside assistance service. Our digital intake options include: Find out how we can help you deliver a seamless digital experience to your motor club, clients, and consumers around the world. Identifying opportunities to improve CCC metrics and leads deep dive analysis to address forecasting deviations below target metrics. This export provides revised forecasts based on changes made to specific metrics. Cloudflare Ray ID: 7a2a0aa1ee81921a Help us better understand your business requirements, A little more about the business & preferred time of the call, Lastly, a few more details to help us serve you better. Deliver transparency with client and dealer portals, enabling requests, monitoring and reporting. Agero. Armed with a phone book, a pencil and pad of paper, and a rotary telephone, he made it happen. using our solution and providing ideas for improvements. Such business applications are primarily used by internal personnel, but in some cases are used by outside vendors and clients as well. With IEXWFMExport, you can export data from three general categories:Agent, Contact Type (CT), and Management Unit (MU). Each category has multiple subsets of data you can choose from. If you don't use IEXWFMExport to obtain these values, you must develop other means to retrieve and process the raw data to derive the values. Workforce Management Scheduler (South of Milwaukee) . It is cool to see the trucks on the maps and pictures within Swoop as well., We were thrilled with the transparency of the Swoop experience.. Find startup jobs, tech news and events. Reviews the work of others and enforces standards-of-use. Wherever drivers go, were leading the way. This export provides forecast information for a specifiedmanagement unit(MU) for a specified contact type (CT). Our maniacal focus on the customer experience NICE CXone has been recognized as a leader by Forrester Research in The Forrester Wave: Contact-Center-As-A-Service (CCaaS) Providers, Q3 2020. We have the experience to know whats needed in roadside, and the know-how to design it into a complete software platform. I want to receive the latest job alerts for nice iex jobs, Use Facebook or Google to register on SimplyHired and create job alert. Price Calculation. startDev, endDev, durationDev, fctsSLPct, fcstOcc, fcstASA, fcstReq, revPlanReq, Managing one of the largest national networks of service providers, Agero responds to approximately 12 million service events annually. The most comprehensive workforce management suite for contact centers. .css-as7amh{font-size:var(--chakra-fontSizes-sm);font-weight:var(--chakra-fontWeights-semibold);line-height:var(--chakra-lineHeights-base);display:inline-block;}All 55, Sign in or create an account to save jobs, .css-lvyu5j{margin-right:10px;}Broadpath.css-1t92pv{margin-right:20px;color:var(--chakra-colors-neutral-700);white-space:nowrap;}Remote.css-epvm6{white-space:nowrap;}2.9 .css-fy0zar{color:var(--chakra-colors-yellow-500);height:12px;display:inline-block;}, Responsible for skilling agents with necessary lines and priorities. NICE Workforce Management is a cloud-based employee management suite designed to meet the needs of businesses of all sizes, across all industries. Performs administrative duties for managed applications by establishing role-based permissions and granting user access. Streamlines the workflow with intuitive, context-sensitive controls, Empowers agents to personalize interactions with customer data and information in seamlessly integrated panels, Optimizes collaboration within the contact center and beyond with presenceaware address books, Enables agents to pace contact handling according to current conditions by displaying real-time statistics for agents, teams and queues. The agent is a dynamic interface designed for the streamlined handling of all contact center interactions, regardless of channel. Avaya Tester/ Avaya Engineer/ Cirruslabs Remote 4.2. activityWeeklyHours, scheduleEnd, scheduleInOffice, It information about agents' time off within a defined time frame. We understand that consumers, agents, clients, and dealers all need different information, and they all need it in real-time.