For over a decade we've trusted the same folks to make our vacations better. Get up to $300 back per calendar year on the Equinox+ digital fitness app, or eligible Equinox club memberships when you pay with your Platinum Card. -o-user-select: none; You can read more about how this all got started here. Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time that remains between cancellation and the sailing date but also the length of the sailing. transition: background-color 0.2s ease-out; EMS8, October 15, 2017 in Princess Cruises. -o-transition: background-color 0.2s ease-out; Related: Take a look at Carnivals Mardi Gras (yes, the one with the roller coaster). Once you've decided the cost of a particular cruise is worth it to you, don't obsess over the price if it changes. I had no problem in achieving this in the UK, on a cruise which is way out in the future, in order to get the benefit of a promotion without losing The FCC must be used on a sailing that departs within one year of when the FCC is issued. The line will also retain a $100 penalty fee, which is returned to guests in the form of onboard credit to be used for a future booking. border-radius: 2px; My opinion, this will get the attention of your current agent. I usually don't recommend booking direct with Princess but for you, it would be an improvement. Two price drops in the past week. I think it would be best to wait until the final payment date approaches. CruiseHabit.com was created by Billy Hirsch. The Bahamian authorities only assess Taxes, Fees and Port Expenses for one port although the itinerary calls on two Bahamian ports. Those who purchased flights through a travel agent or on their own should contact their travel agent or airline for more information. .shop_button { Cancel and rebook flights Bogdan Khmelnytskyi/iStock/Getty Images Plus Yes! Cruise lines work hard to fill every ship to capacity, and these daysit seems they frequently do a fine job of that. Is that an included service or something they charge a fee for? Thats especially true if your sailing is several months away. Also note that refunds are not given by NCL for no-shows under any circumstances. If you choose to cancel your sailing without a positive test result, your refund will be issued based on the line's standard cancellation policies. Passengers who used future cruise credit to book one of these canceled sailings will see the full amount of the credit refunded to their Latitudes account within seven days. Plus, unlike most other lines credits, Vikings are transferable, so you can gift them to a friend or family member if you dont think youll use them. Yes, you just cancel and repurchase. For all other bookings, please contact your travel advisor. We have a booking where there have been 4 price drops since we booked in June. Cruisers can cancel to receive a full refund in the form of FCC to be used for a different sailing, which must depart by Dec. 31, 2022. For sailings departing April 1, 2021, and beyond, passengers who booked flights through the line will only receive a full refund if they cancel more than two months prior to the sailing date. Is this to get around 'new bookings only 'condition? I take a screen shot and email it to my TA. Very likely, as you are outside of final payment, and inside the USA. Some cruises have non-refundable deposits, so that might be the only snag. It Quote. To clarify, we are 76 days out from final payment due, 155 days out from sailing. I only used that agency once and had problems 20 years ago. It would be worth it to transfer it back IMO due to the pre-paid gratuities. I would call immediately and maybe take a screen shot of the new price to back up your request. Cruisers who book under Regents Regent Reassurance program are able to cancel within 15 days of sailing to receive a full refund in the form of FCC to be used for a different voyage. Enjoy your cruise!! LauraS Credits must be used by May 31, 2022, to book a new cruise that departs by Dec. 31, 2022. Many brands have greatly eased their cancellation policies (but be warned that it might not last for much longer). To make sure that excitement turns into a great cruise follow along with our list of 12 things you should do on embarkation day read more, Packing for any cruise is a balance. *Taxes, fees and port expenses are additional per person. The shipping company considered as mismanagement, only allowed once. This scenario isn't the most common, as it requires a significant price drop top make it worth the penalties - and some lines simply keep all of the money if you cancel, even a day after final payment - but it's something to keep in mind. -moz-appearance: none; I think your only recourse in this case is to call and hope they will handle this for you. My Time Dining usually begins around 6:00pm and lasts until 9:30pm, giving you a wide range of times to choose from. The worst they could say is no, but if you don't ask, then the answer is definitely no. If it is necessary to cancel any or multiple ports, we will do our best to find alternative destinations. Glad it worked out, but sorry to hear it was such a hassle! Can we cancel and rebook? 100% of total price (No refund) In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. If anyone on our team wouldnt recommend it to a friend or a family member, we wouldnt recommend it on The Points Guy either. One of the potential negatives of dealing with a TA. In some cases, the answer is yes. If a refund request is not made by that time, passengers will automatically receive credit for a future voyage. Check with a travel agent or travel insurance provider, and be sure to read the fine print before making a purchase. I take some last minute cruises, but only because they're good deals, and I live in South Florida, so for Caribbean sailings, I don't have to worry about last minute airfare. You tell them, they call. You'll get your FCD back, it goes into your account within a couple of hours of cancellation. How much will I be refunded?If you cancel, your refund amount will depend on the length of your itinerary and how far in advance of your departure date that you cancel. Outside of the current welcome bonus, youre only earning higher rewards on specific airfare and hotel purchases, so its not a great card for other spending categories. Related: Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing. If they cancel fewer than 60 days prior, refunds will be issued according to the temporary, flexible schedule. Apply and select your preferred metal Card design: classic Platinum Card, Platinum x Kehinde Wiley, or Platinum x Julie Mehretu. Travelers who bought airfare via NCL and who cancel their cruises under the line's other policies will be refunded under those policies, according to the same deadline schedule. Celebrity cruisers who booked by March 31, 2022, for sailing dates through Sept. 30, 2022, can cancel as little as 48 hours before sailing for a full refund. My wife and I also don't have much trouble getting time off at the last minute. Check with your preferred cruise line to see if they're offering this flexibility. Passengers wishing to request a refund instead of a FCC can do so on Celebrity's website through December 31, 2021. Maybe they do require it is writing but this would put some pressure on the agency to respond to the OP if the Cruise Line contacts the agency. This means however they have to feel out the maximum pricethey can get for different staterooms, without setting the price so high that the ships sails with empty rooms. The latest announcements regarding voyage cancellations and compensation details. WebIf we are able to secure a replacement port, guests will receive a refund if there is any overage between the taxes, fees and port expenses of the cancelled and the replacement Improve earnings, maximize rewards and track progress toward dream trips. For sailings after October 2021, the line's cancellation and refund policies are based on sailing length and accommodation type, according to the following schedule. It was not possible for some to cancel and others to retain their bookings. Cancellations must be telephoned to our Reservations Department by your travel agent. Honestly - if someone calls and says the agency has neglected to return any calls for weeks (and obviously if it is a repeat issue that they have heard from others), I have no doubt Princess will take this back. The current welcome offer on this card is quite lucrative. -moz-transition: background-color 0.2s ease-out; I have been trying to re-fare a window suite. Or maybe try a new TA. book the new cabin, notify your TA by email to cancel. You can also call your travel advisor or visit the Customer Support and Information page. Check It Out There MAY be issue for YOU to cancel. I have had my cruise fare reduced by my TA when the cruise fare dropped without having to cancel and rebook. We won't deal with an agency that does this. Credits must be used to book a voyage that departs on or before Sept. 30, 2022. The price for our stateroom has dropped more than $1500.00. That deposit amount shall not be refunded at any time after it has been paid. One of the potential negatives of dealing with a TA. The line has also made allowances for anyone who tests positive for COVID-19, has a member of their party test positive or who has been deemed a close contact within 14 days of sailing. This happens frequently with special rate for Florida residents - the rate looks much lower, but doesn't include a beverage package, onboard credit, or other features that hold more value to me than a small price decrease. (Photo by Sjo/Getty Images) Cunards policy is somewhat convoluted in that it offers a percentage refund based on not only the amount of time Sailings booked after March 31, 2022, and those departing after Sept. 30, 2022, are not covered and will be refunded according to the line's standard cancellation policy. Thank you all for your answers, I call my TA , the following is his answer to my question: While you are not in cancellation charges you can cancel the reservation request the refund and re-book with the new promotion. 1. So 3 rate fly by night cruise/travel agencies will try to string you along and hope you go away (which is what you should do with any future business). Those who test positive for COVID-19 will receive full refunds right up until embarkation day. You may also receive a refund for part of your cruise fare depending on the length of your itinerary and how far in advance of your departure date that you cancel. That's exactly the case with the Amex Platinum card. And the normal way to cancel is with the same agency who booked the cruiseand it sounds like your (the OPs) agency will also make that difficult. You will be able to leave a comment after signing in, By (Under normal circumstances, it must be done at least four months out.). Many cruise lines do protect the commissions of cruise/travel agencies when they drop prices (so the agency does not lose commission money)but that is always not the case. Sounds like your TA just upgraded you to an equivalent category matching $$$ what you originally paid. For booked guests, please review your booking confirmation email which contains the cancellation schedule and final payment terms that apply to you. CC Help Jenn border: 1px solid transparent; If after you've booked you notice the price goes down, there are a few things you might be able to do. You dont want to miss anything that will make your trip better, but you also dont want to carrythings with you that you dont need - especially if youre flying to your cruise. For bookings made prior to May 31, 2022, for voyages departing before September 30, 2022, passengers can cancel up to 30 days before sailing and receive a full refund to the original form of payment, minus any nonrefundable amounts, which will instead be issued as FCC. Yes you can book with new price and have the previous one cancelled Sent from my iPhone using Forums There MAY be issue for YOU to cancel. If TA did booking, possible only TA can cancel. Before our 1st cruise, I read these boards for about two week Thanks to all of you for the quick replies and straightforward information. For cancellations of air flights, hotel stays, transfer services, shore excursions, pre-purchased amenities, Royal Caribbean Travel Protection ProgramSM, pre-booked services (such as spa, photography or wedding services) and pre-booked arrangements such as specialty dining, see the applicable terms and conditions for any applicable cancellation charges. You can also look up the agency on the Better Business Bureau and usually obtain information on who is the owner (they also usually have a phone number). Contact your local office or travel advisor for details. Something to be aware of. 3. I started this process to get a price reduction on September 29th. There is no special negotiation tactic needed for this - just reach out and tell your travel professional that you noticed there is a better rate and you'd like to take advantage of it. In exchange for the annual fee, you'll unlock access to the Amex Membership Rewards program that let you access airline and hotel transfer partners, along with new lifestyle and travel credits. Started August 27, 2021, By Celebrity does not give me any information because I booked with a So, since you are getting no satisfaction you should call that agency and demand (politely) to speak with the manager or owner. We emailed Imagine to cancel the next morning, but it said we could not have a refund and could only move the booking to Update, 5/1/2021: On October 31, the U.S. Centers for Disease Control and Prevention allowed its no-sail order to expire and issued a conditional sailing framework, to which all ships must adhere in order to resume cruising. Our reservation and payment systems were not designed to handle this volume of refunds in a short period of time, and it is taking longer than we wanted. In the event of a cancellation of a Cruise or CruiseTour, any applicable Taxes/Fees or Fuel Supplement charges shall be refunded. -webkit-appearance: none; So, my TA made a new booking for a same category suite on the other side of the ship, and then cancelled the original booking with Princess whilst promising to keep checking for my old suite to come back onto inventory so that they could move me back into my original suite. Now, it is a real problem. Agree that perhaps a new TA might be the way to go. Although our practice is to issue a future cruise credit automatically, you may insteadcontact us to request a refund. Passengers on canceled sailings will automatically receive a future cruise credit equal to 125 percent of the cruise fare paid, to be used by December 31, 2021, for the booking of another cruise. (Proof is required.) I think your only recourse in this case is to call and hope they will handle this for you. text-transform: uppercase; On previous cruises where I did use a TA, that's how it works. Video: 12 Things You Need to Do on Day 1 of Your Cruise, 8 Unnecessary Things Guests Bring on Cruises. I've run ino this scenario plenty of times: I have a cruise booked at $1000, then I see that the rate dropped to $950. Same go best perks, but a MUCH better deal overall. Copyright Cruise Blog Media LLC 2023. Related: A Disney cruise vs. a visit to Disney World during the pandemic. The credit is to be used by June 30, 2023, either to book another sailing departing by June 30, 2023, or toward payment for another existing booking. 's OBC. I understand that some TAs will charge admin fees to cancel/rebook so good to check this out before booking. Cruise week report: New AmEx offer, best cruises for first-time cruisers, guide to gratuities and more. Note: Generally, extra purchases such as shore excursions, alternative dining, spa treatments and drink packages will be refunded to the original form of payment and will not be added to any future cruise credits. $240 Digital Entertainment Credit: Get up to $20 back each month on eligible purchases made with your Platinum Card on one or more of the following: Audible, Disney+, The Disney Bundle, ESPN+, Hulu, Peacock, SiriusXM, and The New York Times. Interesting things youll only find on Majestic Princess, A look inside Regents most expensive cruise ship, Vaccinated vs. unvaccinated experiences on a Royal Caribbean sailing, Heres what to consider if youre thinking about booking future travel now, First impressions of Virgin Voyages Scarlet Lady from an expert cruiser, The 5 most desirable cabin locations on any cruise ship, The 8 worst cabin locations on any cruise ship, A quick guide to the most popular cruise lines, 21 tips and tricks that will make your cruise go smoothly, 12 best cruises for people who never want to grow up, Do Not Sell or Share My Personal Information. Princess Vacation Protection is available only to residents of the U.S. and Canada (not including New York, Puerto Rico and Quebec). Ultimately, the type of refund youll receive depends on the specific policies for your cruise line, how close you are to the sailing date, whether or not youve made your final payment and whether or not you actually have COVID-19. I also prefer working with a TA and even if they have some kind of cancellation and/or change fee, it might still be well worth it given the perks they often offer. Related: Heres a first look at Celebritys new Celebrity Apex. LauraS 19952023, The Independent Traveler, Inc. As long as you're not in love with the cabin that you have booked. To over-simplify things, cruise ship cabins are perishable commodities, and getting something for that space is often better than getting nothing. Disney allows passengers who test positive for COVID-19, who have symptoms of COVID-19 or who have had a known exposure to someone with COVID-19 in the past 14 days to request either a full refund to their original form of payment or a credit to be applied toward a future Disney Cruise Line sailing. For bookings made outside of the United States and Canada, a different cancellation policy may apply. Geo, I don't know. CC Help Jenn Decide where to go, when, how long, everythingthe choice is yours! You know that you can request that Princess take your booking backand then you can request whatever you like, in essence, acting as your own travel agent. Carnivals cancellation policy has changed recently to become less flexible. If you have a specific cabin in mind (do a test booking to see what's available) tell them to ask for that. Before our 1st cruise, I read these boards for about two weeks. Call as ask your TA. gerelmx, October 11, 2017 in Celebrity Cruises. This post contains references to products from one or more of our advertisers. Passengers who test positive or who have been exposed will also be granted 100% FCC. Guests who convert their CruiseTours to a cruise only booking within forty-two (42) days of the start date of the tour segment of the CruiseTour will be subject to a cancellation charge. /*-->