Any customer who experiences this issue can get in touch with us and we will update their device remotely.". Simply connect a 3rd party router to any LAN port on the hub. I have disabled the bt fon and bt wifi to reduce my home network clutter. Guide to BT Business Hybrid Connect. ***Please Subscribe: Youtube have required creators, like me, to have at least 1000 subscribers! 01-10-2020 Switched it off on iPhone, instantly worked for the app. Also problems connecting to my wireless Canon scanner printer. At the bottom is a setting for Bridging. MacBook then doesn't work. This will open the Wireless Settings page. A spokesman for BT told the BBC only a "very small" number of users have been affected. It comes with 5 antennas, Dual AC Wi-Fi, 4 giga ethernet connections, USB Ports and like all of the other hubs . I've been following this thread ever since I had issues. Just log in to. Can you seamlessly switch back and forth between the two modes? Check out our other help articles. In terms of the BT smart hub 2 connections, the 2.0 USB socket is not missing as well. Clearly there is both and issue with BT and the Sonos app for iPhone on this. Smart Setup only works on a Home Hub 4, Hub 5 and the BT Smart Hub when you connect to your Hub. Enter http://192.168.1.254 into the address bar to go to the management page. I would assume if you place hub in bridge mode, then any 3rd party router configured to use PPPoE and connected to one of the 3 LAN ports, can use the DSL port to access the internet. Smart Setup is BT's online set-up wizard. If you have changed it and now forgotten it, you can use the. It never occurred to me that bridge mode would bypass the router section. I have disabled the bt fon and bt wifi to reduce my home network clutter. Thanks (I think) but not really addressing the point that there are several clearly linked issues created by one or both the BT hub firmware change and the iOS upgrade designed to increase security and reduce tracking. BT are indeed aware of this issue and are actively investigating and working to resolve it as quickly as possible. Try opening a browser and going to, If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. 01-10-2020 An irritating new glitch has impacted unlucky BT customers nationwide who use BT's Smart Hub 2 router. I just tried it with an old, Not sure if it was still broadcasting the SSID. To view the router settings, go to http://192.168.1.254. Then plug one end of the grey broadband cable into the port marked Modem and the phone cable into the port marked Phone. Here's how to set up your BT Smart Hub.The video below will help you understand what the different light colours on your Hub mean:https://youtu.be/rDQhkWjPJr. BT customers are complaining of home network issues, Millions offered half price broadband from BT, Harry: I feared losing memories of mum during therapy, US-made cheese can be called 'gruyere' - court, The children left behind in Cuba's exodus, AOC under investigation for Met Gala dress, Canadian grandma helps police snag phone scammer. Here are some things to try: Your broadband speeds may fluctuate for up to 10 days while we perform tests to ensure you get the best possible speeds and connection. Quite a long story how we got to the below but in short the way the issue was resolved for me was the below: Three other work colleagues (all with BT) have since done the above and all their systems are working ok now also. You should see a box similar to the one shown below. We're aware of an issue affecting Sonos users with BT Smart Hub 2 routers that causes problems with connecting to players in a wireless configuration. BT have let us know that they are working towards pushing a fix to affected routers over the next 4-5 weeks. The app then stopped working. Click a dropdown for your model of Hub. Finally, the Smart Hub will automatically choose which channel to use for your wireless networks, but read my guide on how to configure a wireless network if you're having problems and want to select the options manually. - replace router bit - in which case plug the first node into one of your combined router ports and then you need to put the combined router into modem only mode (bridge) - mesh only - in which. You would not need to connect between the two wireless networks then, avoiding the broken code in the router. Your BT Business Hub should now be in bridge mode. ford fiesta mk7 hidden featuresSummary of Contents for SAGEMCOM CS 50001. It can only be a temporary solution as the BT Smart Hub 2 is an upgrade. Alternatively, some users have been able to work around the issue by wiring a player directly to the router, though this doesnt work in every case. Using the BT Hub Manager Any 3rd Party router should work so long as you can create a static WAN ip on that router, and then add this to the smart hub 2. . Enter the username and password for your BT Smart Hub 2 router. Make sure you keep your hub on all the time. Therefore, we can consider this issue closed. This wasnt an option for me however as my router isnt near any of the speakers. User guides and manuals for BT Hubs Back User guides and manuals for BT Hubs Links to user manuals and other documents for BT Hubs for broadband. Your broadband can be activated any time up to midnight. Here's how: It's best that you complete Smart Setup to ensure that you get the most out of your BT Broadband features and services. It should appear as soon as you connect to the Hub and open a browser. Then, for your static IP block, enter your router's address and subnet mask. After raising a complaint with BT I had yet to hear anything from BT. We recommendthat you report this issue to BT with the following information: Devices connected to the 5GHz band are not able to communicate with devices connected to the 2.4GHz band and it appears the connections are being erroneously isolated.. 1) Open a new web browser on a device connected to your Hub and type192.168.1.254in the address bar. Ill ask my man at BT. Everything now works, so again it confirm the issue is with BT. My Netduma then manages DHCP under 192.168.88.1 Save Turn everything off Turn on the Smart Hub 2 let it connect, check the phone is connected, then boot up the Netduma, this should then connect and allow internet access. Guide to the BT Business Smart Hub. Make sure you've completed every step of Smart Setup. So first step is to go to a PC or a mobile device that has a web browser that's usable. 30-09-2020 In order to be able to do this more easily, I suggest taking regular opportunities to be mindful with your daily tasks and set aside a little time to carry out a meditation practice each day.There are many, many times when you need money for something but don't have it on hand. Manage your hub, change your Wi-Fi settings and find out what your Plusnet router lights mean. The question that comes to my mind is that having enabled this bridge mode in a residential Smarthub then how do you use it? I too have just discovered this thread, having tried to sort things out for the last week. 00 dengfu e10 carbon fibre frame for bafang m600 m500 m510 motors add to cart $59. Connect the cable to the hubs power port, plug it into the wall and switch it on. icannotgetafreename 10.3K subscribers Subscribe 350 Share 50K views 2 years ago **Please Subscribe: Youtube. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. With the FTTC smart hub in bridge mode, it should behave just like any other DSL bridge modem (like the discontinued Openreach VDSL2 modems). better. If there had been such a hidden 'Routing' page, I'm sure someone would have discovered it years ago. 01-10-2020 Do I need a WiFi 6E router to use WiFi 6E products? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. No matter how good BT's routers are, the default settings are always a little annoying and you may not be getting the best out of your router. This WAN socket can be used with either a FTTP interface or a FTTC modem. BT Smart Hub 2 users are complaining of connection issues between their wifi-enabled devices. However, I agree with some of the comments. Whilst switching off the Private Address setting on my iPad gave a short lived reconnection, this too failed the next day. 01-10-2020 I worry that they will up the minimum in the future too so every subscriber is gladly welcome. - edited I have written a Troubleshooting Sonos on WiFi article - and I think Ill now add the Local Network permissions and Private Addresses issues to that article as theydorelate. On your device search for your network and enter your password exactly as shown. Click the Separate bands switch and you'll be able to name your 2.4GHz and 5GHz networks separately. It can. You'll need to contact the ISP for help and information in regards to the modem being bridged correctly.2. How can I turn it on and off? Consequently I can't see why any-one would want to use a Smarthub, especially a Business version, simply as a modem. Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions. Sorry, our virus scanner detected that this file isn't safe to download. This would be a double NAT (two router) condition which isn't recommended. View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips, On a PC or laptop connected to your hub, enter, Enter your Admin password if prompted (can be found on the base of your Hub) and click, When prompted, enter the admin password and click. This brings up a hidden page. Seeing a different colour light? BT have confirmed that the firmware update that contains a fix for this original issue has been rolled out to the majority of users. The telecom giant's router operates using two different wireless frequencies: 2.4Ghz and. 01-10-2020 Then go to http://192.168.1.254 which is your BT hubs personal website which you can access to change settings, then click on Advanced Settings and type in your Admin password which can be found on the info card on the back of your BT hub box. Smart Setup usually only needs to happen once on each new device you connect to your Hub. Go to IPv4 Configuration. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. Click, Switching Smart Setup on and off on the BT Smart Hub, Switching Smart Setup on and off on the BT Home Hub 4 or Hub 5, Click the appropriate radio button to turn Smart Setup on or off and then click, If at a later stage you want to find the features and services that you would have been offered during Smart Setup, you just need to log in to. What I wonder is if the WAN on the FTTP model can be used to connect to a Router instead of setting up PPPoE on the Hub router section. If none of these reasons seem to explain why you're not seeing Smart Setup, it could be that you are using a device that's not compatible. So some transparency is needed so customers like myself know that this is a commonissue. "We're sorry for any inconvenience caused," added the spokesman. [9] It supports many of BT's services such as BT Fusion, BT Vision and BT Broadband Anywhere. You can use the search bar to find a similar topic, or create a new one by clicking Create Topic at the top of the page. Click a dropdown for your model of hub. Navigating ones way through these conflicting accounts is not easy. I saw the post about the public/private. As 802.11ac only runs the faster speeds over the 5GHz network (the 2.4GHz part runs at old 802.11n speeds), you're potentially limiting the speed that your devices can connect to the network. Great. Also, it took a number of days for me to find this thread of communication online. Just add one of our bolt-ons, Quick and easy access to your account, services, bills and tools, View and manage your mobile account, tariff and usage, 30-09-2020 The BT Smart Hub is an unassuming router that builds on the Smart Hub 5's design. Read about our approach to external linking. If you want to exit, you'll need to do this on the login step of Smart Setup. Numerous complaints have appeared on the company's community forums over the last few months. Turning off 5GhZ on the router is indeed a workaround but the WiFi speed was pathetically slow so this isnt a solution. Expert Reviews is a registered trade mark. I could not find a hidden page called 'Routing' which may have offered the 'Bridging' option on a Home Hub 5A and Hub One. The router is now displaying hidden ssid. Links to user manuals and other documents for BT Hubs for broadband. Thanks. Visit this address in your browser of choice: 192.168.1.254 Go to Advanced settings. 03-10-2020 Ask questions and share tips with other people 24 hours a day. Along with the brand new router, the BT Smart Hub, come the same old problems that we've seen before. This brings up a hidden page. (I don't own a smart hub), https://hummy.tv/forum/threads/bt-smart-hub-bridge-modem-mode.9826/. Understand rental and other basic charges, Enter the admin password. The BBC is not responsible for the content of external sites. Go to Solution. Yes, turning off 5ghz will also resolve the issue but my Wi-fi speeds went from 280mbps to around 60mbps so that to me wasnt a solution Id have been happy with. Not sure which hub or router you're using? If the device you're using it on has connected to your Hub before and completed Smart Setup already, it won't appear again. BT's done a great job on this router. I have now switched the 5GHz option off,which immediately sorted the problem. Issue affects both Sonos Move and Epson airprinter - what was really strange was that both iPhones were hit but neither of the iPads despite the fact they all use the 5 GHz network. When the lights have stayed solid blue for two minutes, your hub is ready to go. To change the Home Hub's wi-fi channel, logon as Admin, and do the following: Home Hub V1: Go to Advanced > Wireless > Configure > "Channel Selection:" Home Hub V1: Go to Settings > Advanced > Wireless > Configuration How to enable / disable wi-fi on the Hub It is possible to turn off the Home Hub's Wi-fi (perhaps for added security). It only fires up when you open a browser. Had to resort to switching off 5GHz, What the BT handler said to me when I questioned losing 5ghz, The 5 Ghz band is only faster than the 2.4 Ghz band when in the same room as the hub and this is only really above 135Mbps for most applications you would not notice any difference ,The 2,4 Ghz is a stronger signal penetrating walls etc. Make sure that your computer is connected to the Smart Hub via Ethernet or wireless, and then open up a web browser. Web admin interface of the BT Smart Hub 2 router. 30-09-2020 How do you change wifi settings or turn wifi off, where do you set IP or DHCP information.How do you setup port forwards or what does the port forward screen look like.An initial video on the BT Smart Hub 2:https://youtu.be/i-NVXmkCDEQHow to factory reset the BT Smart Hub 2:https://youtu.be/NcTLNIb5Q4Y Message 1 of 2 Ditto This 0 Kudos Accepted Solutions FURRYe38 Guru 2020-06-02 11:52 AM https://kb.netgear.com/30186/What-is-Double-NAThttps://kb.netgear.com/30187/How-to-fix-issues-with-Double-NATCouple of options,1. The lights on your hub will change to green or flashing orange as it is setting up. Steps taken from a post on the BT Community. Xbox binary downloads, sure, I saw the difference there on a gigabit fiber connection, but video streaming should be fine. My router is getting blocked despite following all the advice above and anything I could find online. At conservative gathering, Trump is still the favourite. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. ), on Weve been experiencing the same frustration with this issue. Then use the Orbi router in router mode. Select Add Additional Network from the drop-down menu. Its only when you connect direct to the Hub. Switching Smart Setup on and off on the BT Smart Hub 2, Open a new web browser on a device connected to your Hub and type 192.168.1.254 in the address bar. Please try again in a few minutes. On the Home Hub 5 you could only dim the lights, but with this router, you've got a lot more options: you can use the switch to turn the Hub light off; you can use the slider to set the brightness to 0% (which just turns the light off), 50% or 100%; or you can toggle the schedule on and select when you want the light to turn on and off. BT have advised me this a fix should be out this week. Clearly BT need to sort the router firmware but if you can live with downgraded security, the iPhone fix seems to work. Broadband speeds At the bottom is a setting for. Click OK. They also advised if you are connecting to things like BT discs then you won't be affected (links into the boost post above). Change the Hub Gateway IP address to 192.168.2.1 Did the Orbi need a full factory reset to fix any issues to get up and running again or was it smooth sailing? Im glad you got a fix, but thats a completely different issue that results in the same symptom. It means I have a redundantSonos Move which is incredibly frustrating. To make this change click on Advanced Settings, Wireless. I have raised a complaint with BT as MacBook works fine, but app does not. The Smart Hub 2 might be the new kids on the block, but there are still a number of other BT routers out there. BT's Smart Setup is one of the most annoying technologies to have ever been implemented and it persists to this very day. Fortunately, fixing them is pretty easy and, with my help, you'll soon have the router working the way that you want. A Sonos spokesman said on the audio firm's community forum that it had been in touch with BT, who were "aware" of the issue that is affecting a wide range of devices. Both offer advantages - 5Ghz is faster with less range, while 2.4Ghz is markedly slower but with more range.