But it changed its tune when the Observer got involved. A BT Group spokesperson said: At the start of this year, we were in exhaustive discussions with the CWU that lasted for two months, trying hard to reach an agreement on pay. After a . & Broadcast. Depending on the type of fault and the stage we're at in repairing it, you can do this online. Your just as rude! 8.40 for each calendar day that the service is not repaired. The live chat person wasn't at all helpful and actually closed the chat without resolution. https://www.openreach.com/help-and-support/when-to-get-in-touch-with-openreach/complaints-policy, on 12h52. Log into order tracker using your BT ID or order reference and postcode. Your salary BT Openreach What a great place to work! . My previous 10 years working for the Armed Forces augmented my leadership and management experience, helping me to excel at problem solving in my current role, managing . A specific time cannot be given and access must be available for the entire slot. I'm wondering will there be engineers working on a saturday? The CWU general secretary, Dave Ward, said: Since BT Group workers have been forced to take historic strike action in defence of their standard of living, just like in the pandemic, working class people will step up to the plate when employers and politicians fail, and are ready to put need before greed. Answered 26 October 2019 You will work long hours and not get paid for them . "Where talent is a dwarf, self-esteem is a giant. The adviser, often from Outer Mongolia just reads from a script, and in some cases gives them misleading information. Arran Huseyin, from Basford in Nottingham said: I found this programme really useful as its given me really good experience and insight into the work of an engineer. Ask questions and share tips with other people 24 hours a day. I know this because I have 26 years of experience tracing all kinds of faults. An engineer will install an ONT at your premises to connect to the nearby fibre cable. Job function Openreach Engineer Main location UK & Ireland-United Kingdom Schedule Full-time. The installation takes around three hours and the Openreach engineer will need access to your property. Anna Tims is away. Its a good idea to make sure youve got the relevant property insurance to cover such instances. The engineer first needs to turn on the cable that runs from the street cabinet to your property. If you aren't available, someone over 18 will need to be around. normally we can determine if we think a BT SFI engineer is required within 2-4 hours of the fault been raised; and often we can ensure a BT engineer can attend your problem within 2 working days. sector, For global on Just click on. The Communication Workers Union (CWU), which represents the employees at BT, said that company bosses had "stuck two fingers up" to key workers. Im an Independent Engineer providing the same high standard of workmanship as I was trained and employed by BT until 2011. Job Description: We're looking for Civils/Poling Engineers to join us at an exciting time. Overall I feel Openreach is a good employer and treats you fairly, they provide a good and competitive work package and whilst things could be improved in the structure and provision of training the company does provide a good working environment and I enjoy working for them. The phone stopped working, and our broadband was down for about three hours but then came. @katenoblett. When you report a fault, we try and assess whether therell be a charge or not. Anyone else had this? BT said it had made its best pay offer and would not be re-opening the 2022 pay review. Andy Kerr, a CWU deputy general secretary, said: On Friday, BT Group workers took strike action and received overwhelming support from the public. Noisy faults often dont show up on a line test result. My dad then received an email later saying that we was receiving a engineers visit on Wednesday 31st and then received a text stating there would be a visit Thursday(today). If its a BT product or service at fault and its covered by a service guarantee or a maintenance or rental agreement, well repair or replace as appropriate in accordance with the agreed terms. The industrial action will be the latest in a wave of strikes sweeping the country involving union members including railway workers, Post Office staff and refuse collectors. The union was . What often seems to happen is that firstly, people who attempt to report a problem with their Telephone Service to their Service Provider get stuck in a loop. Asked 22 May 2022 The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. @XRaySpeX . They will try and get you . The company has offered employees a 1,500 per year pay increase, which the union claims is effectively a pay cut considering rampant inflation. Announcements, Guides & Community Updates. Training is rushed, clothing is poor and supervisory support is weak. A company that was engineering-led is now run by business(wo)men with the resulting chaos. Advertisement cookies are used to provide visitors with relevant ads and marketing campaigns. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. Some modules are disabled because cookies are declined. He has great customer service skills within a domestic and commercial environment and is very polite towards everybody. Find out more about the BT Business app and how to download it. Skype involved a presentation, then a capability and suitability assessment. 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, Re: 'Openreach' Engineer walked out after unable to reconnect one of the phone ports, (If I have helped you in any way please click the thumbs up. Necessary cookies are absolutely essential for the website to function properly. The cookie is used to store the user consent for the cookies in the category "Analytics". My main focus is to maintain good customer service and do exactly what you want, when you want and try to save you money! My dad is the account holder and trying to contact BT due too the unprofessional engineer and also we need the line downstairs to be working, not upstairs. Log intoorder trackerusing your BT ID or order reference and postcode. Its hoped the experience gained will be a valuable addition to their CVs and could help secure permanent jobs in the future. Youll be sent a new hub, so keep it somewhere handy. Call us on0800 800 150to discuss your installation. Ring sky told an engineer will come out in the next 48 hrs. Sustainability, Northern The installation takes around three hours and the Openreach engineer will need access to your property. To change your appointment: You can also easily change engineer appointments using the BT Business app. This is simply not true. Civil's don't have to give the hrs travel time as you have to start at a yard. Openreach, which controls most of the UK's. the home, For Working from home no service passing the buck. Do I have to pay for this visit? The strike is against a 1,500 pay increase for all employees, which the CWU says means a real-terms wage cut because of the soaring rate of inflation. If my premises is a 'Listed' building is there a way of providing Fibre to the Premises (FTTP)? Find out why I quit my Job and left BT Openreach to become a successful Independent Phone Engineer. Network access provider Openreach, which supplies broadband and Ethernet services to ISPs and businesses across the United Kingdom, has begun re-branding their entire fleet of engineering vans and other paraphernalia - seemingly in order to underline their independence from BT and to better reflect their strategy.. For more information about careers as an engineer with Openreach please visit www.btplc.com and visit careers. Our broadband then stopped working completely. In 1987 I began a career as a British Telecom Engineer. 22h52, Hi. That's usually four or five days a week between Monday and Sunday. Anne Heal, managing director for BT volunteering, said: The life of an engineer from Openreach is interesting and varied. - Providing support for Service and Commercial inventory. Filter Found 9 of over 168 interviews Sort Popular Popular Most Recent Oldest first Easiest Were pleased to say his line is fully repaired and he is happy with the full refund to apologise for the delay in restoring his service.. Your contracted to 37.5 hours a week for work which your are field based. It's more important than ever to stay informed - Get the free CheshireLive newsletter direct to your inbox . The ISP said it can take up to 72 hours. The fault isnt due to fair wear and tear. This website uses cookies to improve your experience while you navigate through the website. Openreach Part of BT Engaged Employer Overview 929 Reviews 6 Jobs 985 Salaries 168 Interviews 122 Benefits 7 Photos + Add an Interview Openreach Civil Engineer Interview Questions Updated 13 Oct 2022 Find Interviews To filter interviews, Sign In or Register. Just wish we had it for the first visit and not had to deal with the unprofessional behaviour of the first guy. 22h. Everything at our end is fine and he put his cable tester on the line to find there is a fault 34 meters away from our test socket. document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); We use cookies on our website to give you the most relevant experience by remembering your preferences and repeat visits. BT Openreach was established in 2006 . Well let you know if this happens. It says: Were very sorry about the problem with NJs broadband service. bt openreach working up a pole today. I have a line fault that needs to be fixed. If the work is not complex, theyll carry out all the external work required. 2023 BBC. Those striking are largely Openreach engineers and call centre workers. - Experienced on order journey and Asset & Inventory Management.<br>- Complete knowledge of Asset & Inventory build . To comply with the Traffic Management Act, local authorisation is needed, and this can cause delays. Without CWU members in BT Group, there would have been no home-working revolution, and vital technical infrastructure may have malfunctioned or been broken when our country most needed it.". These cookies help provide information on metrics the number of visitors, bounce rate, traffic source, etc. My dad spent a lengthy time in the live chat with someone who did not understand the problem and couldn't provide us with an engineer visit promptly. The cookie is used to store the user consent for the cookies in the category "Performance". Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineervisit between 1-6pm Wednesdayand the other stating someone was coming Thursdaymorning. The North East Triage was set up to encourage engineers to make the correct decisions regarding all form of civils requests and in doing so engineers would be encouraged to make the right decisions on . The union said the strike action was likely to affect the roll-out of ultra-fast broadband, and could cause significant issues for those working from home. Four rookie recruits have just been presented with a certificate and job reference after completing an eight week placement organised through Jobcentre Plus and in partnership with Nottingham City Council. How long is the appointment? Ireland, BT Group completes multi-million pound revamp of Belfast HQ, BT Group adds 740 million to economy of Wales, BT Group adds 1.5 billion to Scottish economy, BT Group adds 24 billion to wider UK economy, A partnership built on quality and results, New BT Group hub for 2,500 people opens in Bristol, For Our world-class training programme will teach you how to install and fix phone and broadband connections, from traditional copper networks to cutting-edge fibre optic broadband cables. Job Responsibilities: Undertake poling when required Work on They will call you to confirm their arrival time and to find out about any access requirements. BT promised two engineer appointments but no one turned up. Missed appointments. A telecommunication giant's training school in Peterborough has seen 2,500 engineers through its . I have no doubt the public will show their support to workers and struggling families by turning up to picket lines, dropping off goods and standing side by side with people fighting for dignity.. First contact your Service Provider You should talk to your phone or broadband service provider such as BT, Sky, TalkTalk etc, as Openreach will not be able to help you if you: have a question about your bill have a problem with your service, like a fault have a query about an engineer visit want to order phone or broadband, or upgrade to fibre. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. It now says it will pay you the 8 a day adding up to 160 plus the 100 for the missed appointments. CER / Field Insights - North England. Well, by fiddling around on the Internet you have found me! Installation times for Fibre to the Premises (FTTP) can vary, depending on how close the fibre cable is, and whether you already have an Optical Network Termination unit (ONT). Installation day: What to expect We had to say we were from Openreach, working on behalf of their Service Provider . There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. Theres no charge for most engineer visits. Now, most of my time is spent in the workplace, where I get to work alongside experienced engineers and learn on the job. How to report a BT line fault or broadband fault. The engineer said you should only have one line and said to get rid of the other. Openreach - how long to fix a fault We've had the first line support openreach engineer come out and assess the state of our line after having issues with our hlme connection. The re-branding exercise actually started, in a very low-key way, a few short . I also get time for classroom learning which hopefully . Engineers from Openreach managed to cut our telephone line while they were working on our road. 10. My dad said we needed the one downstairs which he had already disconnected. Jobseekers in Nottingham are hoping valuable experience gained with BTs local network business Openreach will give them a better chance of finding employment in the future. We urge all sympathetic members of the public to attend picket lines in their area and chip in to help out others.. But opting out of some of these cookies may affect your browsing experience. Simply follow the instructions below to get your BT Broadband problem fixed without listening to hold-music. on For ISDN2, ISDN30, PSTN and Broadband lines, well arrange for the fault to be fixed by an engineer between 0800-1800, Mon-Sat, except on UK Public and Bank Holidays. The cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional". Trying to get your Service Provider to send out a BT Openreach Engineer can be a very stressful, time consuming endurance test. BTinvests 5m in plan for drone superhighway across southern England, Cautious BT may boost cash support for its 47bn pension scheme, BTawards tens of thousands of staff 1,500 as strikes end, BTtells staff it could help those hit hardest by cost of living crisis, BTwarns of more job losses as rising bills force bigger cost-cutting drive, BTis feeling the squeeze as inflation clouds its future, BTs pension fund fell by 11bn after mini-budget, Kwasi Kwartengs opaque stance on BT ownership is not helping, Billionaire Patrick Drahi allowed to keep BT stake after security review. However, you may visit "Cookie Settings" to provide a controlled consent. Well let you know how quickly you could be up and running when you order fibre broadband. Well remotely activate a port on the ONT. Company Bt Openreach Location United Kingdom, England, Exeter Last Update 2022-01-20 30-03-2021 View all small & medium business solutions, Cyber attacks don't come with friendly warnings, The Future is Now: insight for your business, Save time, manage your account, and check your services at your fingertips. If, following their survey, Openreach decide that a 2 stage install is too complex, they may advise that FTTP cannot feasibly be installed. When corrupt politicians and overpaid bosses fall way short of the mark, it is working people who look after other working people. This cookie is set by GDPR Cookie Consent plugin. He insisted we had an engineer due today but that was the engineer who caused the issue as he came nearly 2 hours earlier than our slot. BT blamed Openreach for failing to fulfil the earlier appointments, and promised another engineer would come out twice. Monday 9th June 2014. If an engineers needed to install FTTP, well be able to estimate your installation date when you place your order. We could not get through on the phone so are trying via the live chat on the site but the person we are discussing the issue with does not understand what we are saying at all. Ask questions and share tips with other people 24 hours a day. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house.When positioning your hub, the engineer may need to install new cabling. The cookies is used to store the user consent for the cookies in the category "Necessary". Openreach did not have anything to add to the BT statement. If you cant change your appointment, chat online or call us and we'll do it for you. The union will mount picket lines outside company offices across the UK and is asking people to bring food, which it will deliver to local food banks. Your browser either does not have JavaScript enabled or does not appear to support enough features of JavaScript to be used well on this site. Diploma for Information Technology and Telecommunications Professionals at SCQF Level 5 Employer Name BT Business Type Telecommunications Wage 20,000 Hours Of Work 35 hours Duration 12 months Age Limit 16 - 19 Proposed Start Date September 2018 Related Job Profiles Telecommunications Engineer Closing Date 02/04/2018 Positions Available Video, Russian minister laughed at for Ukraine war claims, US-made cheese can be called 'gruyere' - court, AOC under investigation for Met Gala dress, Saving Private Ryan actor Tom Sizemore dies at 61, The children left behind in Cuba's exodus, Walkie Talkie architect Rafael Violy dies aged 78, Alex Murdaugh's legal troubles are far from over, Mother who killed her five children euthanised. If the work is not complex, they'll carry out all the external work required. So out of all the frustration the phone problem is fixed and the engineer yesterday who sorted it was brilliant. This is in addition to the 1,500 pay award BT paid staff from April, which is the source of the conflict with the CWU and led to eight strike days between July and October. Complex Engineering Reception and Triage. Openreach will then be in touch to arrange when they can complete the work at your premises. Faulty equipment like a telephone or router not covered by a maintenance contract. Ive talked to customers who have had problems with their Broadband or Telephone Service and just wanted a Telephone Engineer to call and investigate the fault. Mar 2018 - Present5 years 1 month. . First, Openreach will send an engineer to assess how much work is needed. Faults other than these arent our responsibility and well charge for these through your normal billing system at our published rates. ", http://www.speedtest.net/my-result/3167201384. So, here's where it all started working as a Phone Engineer. There is a standard cost of 140 for a new BT Openreach phone line installation, but not every provider charges the customer for this. The Communication Workers Union (CWU),. Well arrange a convenient appointment when both you and the engineer are available. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. Instal a new Telephone Extension Socket Need to change your appointment? Can Nigeria's election result be overturned? We're an incredibly well connected and supported network of people with a strong sense of community and customer service. You also have the option to opt-out of these cookies. If you arent available, someone over 18 will need to be around. Were balancing the complex and competing demands of our stakeholders and that includes making once-in-a-generation investments to upgrade the countrys broadband and mobile networks, vital for the UK economy and for BT Groups future including our people. @bt_uk. 14 questions about Working Hours at Openreach What roles at Openreach can work from home during the COVID-19 outbreak? You might not need a visit, just the right advice and help to identify the problem! on 15h06. The cookie is used to store the user consent for the cookies in the category "Other. When it became clear that we were not going to reach an accord, we took the decision to go ahead with awarding our team members and frontline colleagues the highest pay award in more than 20 years, effective 1 April. To avoid unnecessary charges always check your connections and equipment carefully first before arranging an engineer visit. BT argued that you still received a partial service. 30-03-2021 Not really a good service from BT. Read about our approach to external linking. 13h06, I just wanted to provide to the mods and@NeilO. Openreach Part of BT Engaged Employer Overview 864 Reviews 685 Jobs 985 Salaries 164 Interviews 107 Benefits 7 Photos Follow + Add a Review Openreach Trainee Engineer Reviews Updated 15 Nov 2022 Find Reviews Clear All English Filter Found 50 of over 864 reviews Sort Popular Popular Highest Rating Lowest Rating Most Recent Oldest first 4.1 With an antibacterial wipe, clean down any surfaces around the telephone socket our engineers may come into contact with. Theyll aim to do this within 5 working days of you placing your order. You were left wondering if this was just a temporary fix. Wherever they join us - in BT, EE, Plusnet or Openreach, our apprentices learn real-world skills and help solve some of the world's biggest tech challenges. Openreach engineer appointments run from either 08:00 - 13:00 or 13:00 - 18:00 Monday - Saturday. Of course im not too fussed as I have my broadband working, but a bit of a pain when I booked the afternoon off work to wait for them to come. Suggest you contact openreach as this is BT Retail /Consumer forum. Why Alex Murdaugh was spared the death penalty, Why Trudeau is facing calls for a public inquiry, The shocking legacy of the Dutch 'Hunger Winter'. The transformation of the city centre into a wi-fi hotspot is a key project in our vision of Nottingham as a connected, business friendly city, so its fantastic that the project has also given work placement opportunities in a blue-chip company to some of our residents.. This could be when: We only charge for repair work on a small number of fault reports. Suitable recruits were initially identified by Jobcentre Plus and invited to an open day and interview. Chris Henning, director of economic development for Nottingham City Council, commented: The Nottingham Jobs Hub service is committed to working to connect local residents with employers and job opportunities that come to the city as a result of large infrastructure projects. Send us your details and we'll be in touch as soon as we can. these comments are my own and in no way represent any company that i may or may not be linked too. Most connections and installations are going ahead as normal, but engineer visits may be cancelled or delayed. So, if an engineer is already visiting your premises to carry out some work, there wouldn't be a cost. 15 July 2022 BT Group More than 40,000 workers at telecoms giant BT are to take part in two 24-hour strikes in a row over pay, their union has announced. Very rarely. Russian minister laughed at for Ukraine war claims. This field is for validation purposes and should be left unchanged. Sat and sun are classed as normal days but there is 4 day weeks or even 9 day fortnight. There are a number of tests you can do yourself before calling your Service Provider and booking a BT Openreach Engineer or an Independent Telephone Engineer like myself. The placement gave the four recruits the chance to buddy up with an Openreach engineer, visiting residential and business customers throughout Nottinghamshire. During this time your phone wont work for around 10 minutes, but the engineer will let you know in advance. Later in the evening my dad received at the exact same time, an automated phone call and a text from BT saying there would be an engineer visit between 1-6pm Wednesday and the other stating someone was coming Thursday morning. 12h19, Just had an unprofessional experience with an 'OR' engineer who had come in to look at why we we have had an increase in drop outs recently. Response was given fairly soon after initial slection. This is a very common mistake made worse by the press. Register (or login) on our website and you will not see this ad. Accept cookies to experience the full functionality of this page. An engineer does not turn up for a scheduled appointment, or it is cancelled with less than 24 hours' notice. To achieve this, BT's Openreach division is recruiting 2,500 people for engineering jobs and estimates its construction partners will take on 2,800 more. Darlington, United Kingdom. BT then offered 25 for each missed appointment, but rejected your request for the 8 a day compensation that phone companies are supposed to offer if, after two days, service is not restored. This cookie is set by GDPR Cookie Consent plugin. Currently working as Asset/Inventory Data Management Analyst in BT Global for multiple clients simultaneously. They'll aim to do this within 5 working days of you placing your order. So confused as heck, we waited until yesterday afternoon and an actual Openreach engineer turned up. My step mum, who is in a care home in Melbourne and suffers from anxiety, relies upon our weekly call, the kids cant do their homework and I have spent well over eight hours talking to BT over the last three weeks with absolutely no progress. Open any windows or doors where the Openreach engineer may need to work.The engineer will follow government guidelines and wear protective equipment, for example a mask and/or gloves, and wipe down any surface they have touched. Some 85 percent of BT Group workers will receive this, though it was 26,000 Openreach engineers and call center staff that participated in industrial action. I need an engineer to come to my premises to fix a broadband fault.